Champion Windows and Home Exteriors of Albuquerque

I met with the sales rep, Tonya Gonzales today. I wasn't going to proceed without thinking about the project to install a new garage door. But I could tell that Champion stands by their product with a lifetime warranty. I already have a sliding glass door installed by Champion over ten years ago. I have been happy with that sliding door. Ms. Gonzales was very knowledgeable with 7 years experience. A big bonus was she was polite and patient as I was making my decision without pressuring me. To my surprise, I decided to make the purchase of a new garage door today. I didn't need anymore time to proceed. Once the garage door is installed, I will go on Angi List again.

Niko arrived right on time prepared to explain all my window options. He answered all my questions and explained Champion's history and manufacturing process. I feel Champion is a high quality product and appreciated the personalized attention to my project. I am sure I will be very satisfied with my new Champion windows!

Great job by Tonya and Mario on the sales visit, really appreciated the detail and overall sales process.

The estimate and quote went well, it might be 6 months before the actual work gets done, so can’t review that part. We were semi-shocked at the cost, but everything costs more these days. Am excited to see the final product.

Replaced all windows (22 total) on home. Salesperson and installation team were professional and helpful. Very pleased with both the process and end result. Used Champion years ago to replace my sliding door; now finally updated all windows in the home. Would definitely hire again/recommend.

Tonya was very knowledgeable about the product, installation, and follow up..

Excellent service!! So happy with new doors and windows. Everything went just as we expected. Install team was awesome! On time...explained everything and cleaned up after job completion. We couldn't be happier ....5 stars!! Would definitely hire again!

Excellent. It was very smooth from the representative showing us what was available to the 2 gentlemen (Anthony and Andres) that installed the windows. very professional and courteous. They kept us informed through the whole process. The windows look great and it so much cooler in the house and no dust blowing in.

We had multiple quotes for new windows on entire home. Tonya with Champion Windows gave us a quote and was very friendly and extremely knowledgeable on their products. She showed us what sets Champion apart from other window competitors. The quality and craftsmanship of product offered was very impressive. Top 3 selling points for me (in order) were: 1. Made in USA and U.S. owned product, I currently serve in the military and this is very important to me. 2. Lifetime warranty with excellent terms of warranty, better than all other quotes we received. 3. Value and quality, everywhere else had either quality or value (cheaper build). If you wanted quality alone you will pay a premium. Champion offers a premium product at a reasonable price and value. For all our searching I believe we are getting all we looked for at good price. Piece of mind is the warranty. I am a very competitive shopper who looks for quality without breaking the bank. Will update review upon completion of installation. Thank you Champion! Sincerely, Lew M.

Every person we worked with was very friendly and professional. When the windows were installed the crew was so careful and left the work area spotless.

I was very impressed with Mike's crew. They worked quickly and fast. The new patio roof is wonderful. No more leaks like through the previous roof. This will prevent leaks that used to destroy the ceilings and walls of the bedrooms under this upper patio. Recent heavy rainstorm and NO LEAKS! Really enjoy the doors and windows, Beautiful correct installation. Also I got many estimates for this job from various patio roof and sun-room installers. Champion was by far the most cost effective with the best quality materials. It was a pleasure working with Tonya, Mike, and other managers to get this project successfully completed. More party space in our house.

They were good. They did what they said they were going to do and when they were going to do it. Everything went fine.

The contractor ordered the wrong color windows, and will not call me about it. I am still waiting for parts for my windows, and it has been a month and a half.

Only glitch was delay between ordering and installation. I understand that was due to the holidays.

Very nice , looks good, good quality, save energy

Rene and his team removed 10 old windows & a slider and installed 10 vinyl windows and 1 vinyl slider.

Sales - Fair - We have an odd size door & stumped the sales man. Mike thought measure good. Rene who installed great job but should have a helper.

Very well - They were fast, professional did great job.

Very well. Installers were thorough, professional, and polite.

Delay in start due to shipment of wrong windows. Installation went very well. Final result looks great. Installers very professional and thorough.

Install crew - excellent. Overall good job.

On time, Diligent work. Close attention to detail. Care & concern for property. Cleaned up nicely.

They were here promptly at 8:00 a.m. and worked till almost 7p.m. They were above and beyond in care and service. They cleaned up after themselves. Extremely pleased!!!

I've dealt with them before. This was the second time around for them, so there wasn't any surprises for me. They come in with an estimate, measure the windows, a few days later they send out their official measurer and he takes the measurements for actually making the windows. Then it takes about a month to 6 weeks to get the windows made and they bring them in and install them. Everything went well. They've raised their prices though. They always show up in uniform and explain everything they're doing and get right to work. They don't screw around. They get in and get out as quick as possible.

Their punctuality was definitely an "A". I would use them again. UPDATED on 9/29/2017: On 6/9/2017, during windows installation, it was noted that the window over the sink in the kitchen had a cracked frame and a broken glass. At that time, i was told a replacement order for that window was made with a "please expedite" note. Today is September 29th and that window has yet to be replaced. This is nearly 4 months. Numerous calls have been placed to Champion, off & on, to find out when the window will be replaced. There has always been an excuse ranging from a manufacturing shutdown to don't know. Today, I was told "it's on the truck" as of last Friday and we should have it next week. We'll see. I am not holding my breath. While I am happy with the windows and their quality, I will not use Champion again and I will not give them a recommendation. I understand that the window needed to be re-manufactured but it has taken longer to get one window than it did to get the original 16 windows. This is most unacceptable. Due to this delay I wouldn't use them again or recommend them.