Response from Carpet Source
Hello Mr. [Member Name Removed], • I hope that during this pandemic you are safe and healthy. • My version of the story, which was recorded as all of our incoming calls are, is very different. You did special order a carpet for your stairs and signed a contract stating that there we would take approximately 17-21 business days to arrive and then schedule for install there after, and also one that states there are no refunds for special orders. • When you called to ask for the refund, I declined your request as it was a special order and it was still within the 21-28 order time you agreed to. You immediately escalated and mentioned that you are an attorney and would go to court, so I said I’d refund you because it would cost me more than the $512 transaction to fight you in court. • After you lambasted me some more and called me ‘disgusting’, I refunded your credit card and sent you a copy of it via email within 5 minutes if you hanging up on me. • I’ll try to redact your address and phone number from the signed contract and post it here along with the recording, if Angie’s a List will allow it. I have never had to go to such an extent before to defend my reputation, but I’m left with no choice but to publish the facts here to defend against your accusations. • Before I forget, I didn’t say anything was ‘trivial’, I said I was shocked at how angry you were for such a small project and after we get along so well at your home the day you ordered. • If you look at the other many hundreds of 5 Star Reviews (online combined) we have earned, you’ll see that this type of interaction is the exception to the rule. • Mr. [Member Name Removed], I’m sorry you feel so unhappy with the conversation, but apparently you felt inclined to leave this review even though you received the refund within minutes of your request and we didn’t do the work for you. • I hope you find someone to help you with your flooring needs and that it goes smoother than our interaction did. I also hope you enjoy the floors for many years to come and that it looks beautiful. Be well, sir. • • All the best, Don Lovato Pres. CarpetSourceUSA.com