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Caitco Drainworks Inc

Plumbing, Drain Cleaning, Water Heaters,

About us

Full service plumbing, heating, cooling installation and repair. 24 hour emergency service.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, heating, cooling, hot water heaters, water leaks, gas leaks, duct cleaning, water line & sewer line repair & replacement

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

3.69 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
11%
3
11%
2
0%
1
33%


Rating CategoryRating out of 5
quality
3.4
value
3.2
professionalism
3.5
responsiveness
4.0
punctuality
3.9
Showing 1-9 of 9 reviews

JOHN H.
12/2017
4.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Satisfied; time will tell. Had to move to hotel for 10 days while work was being done.
Description of Work: Problem was a leak in copper pipe. Followed their recommendations for best repair solution. Epoxy lining of copper pipes and replacement of pipes. Replacement of boiler. New water softener.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Sandra L. B.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer B.
05/2015
1.0
drain cleaning
  + -1 more
Two other businesses had quotes that they would charge $65/hour and they would snake it and it would take less than an hour, since we had already snaked the top part and taken the shower head off. We decided to go with Justin at Caitco who we had used before, and scheduled an appointment. When he came out he went ahead took the valve off and said he was going to pull the cartridge out, and as he did he said the cartridge needed to be replaced which he said about 50-70 dollars. Then he went ahead to put the cartridge in, and said it ended up being about 85 dollars. He then asked me to go down into the well to shut the water off because he was afraid of spiders. When he was done nothing was different. There still is no hot water, it still just barely drizzles. When he left there was all this black stuff in the tub, and when he left he said he didn't know what it was. I paid 214 dollars and we still have the exact same problem and nothing is done. When I asked him why it's still not fixed, he said the cartridge should fix it. And I asked him what needed to be done, and he said I would need another problem. At this point I asked to see the original cartridge which looked fine. Nothing was done. It wasn't fixed. So at this point he's saying I need ANOTHER new cartridge, and a new valve (which was brand new as well) and had no solutions besides that. He kept saying he needed to go home. He broke items at my house, which is no big deal because it was minor, but to fix it he said it would be about 150 more. He didn't clean up, he seemed so concerned about going home. I just feel like I got taken advantage of. We paid 214 dollars for nothing. I called and spoke to Chris who identified himself as the owner, said he would nothing and that we could continue paying for service, and then said he needed to a supervisor which made no sense, he later said he was a partial owner, and when I asked to speak with the majority owner he laughed and said that isn't going to happen.
Description of Work: They were supposed to charge 115 because we didn't have pressure or hot water for a bathroom shower outside, and it was just drizzling out.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$214

Response from Caitco Drainworks Inc
The customer called and insisted that Justin, one of our licensed plumbers, come and look at her water pressure issue. She did so knowing our hourly rate. At the time of scheduling and when Justin arrived at the job site, she was adamant that we should "snake" out the water line. We refused such service because it would contaminate her potable water lines with a sewer machine that has been in drain (waste) lines. Our standard procedure in diagnosing a lack of pressure issue is to first replace the cartridge because it is the most common problem and most cost effective fix. She consented to this prior to a new cartridge being installed and after Justin explained the process to her. The difference between the ESTIMATED cost and actual cost was only $15. Apparently the cartridge did become clogged again which leads us to the conclusion that her problem is corroded water lines. The only long term resolution to this is to either replace water lines or line them with epoxy which would be at a much more significant cost than $214. A possible short term fix is that she can continue to replace the cartridges and pay our hourly rate as well as the cost of the cartridge. Customer has complained that we over charged for our time but time spent on job site as well as time to obtain replacement cartridge was nearly two hours. We only charged for one hour of service plus cost of cartridge. Justin never asked the customer to go into the well because he was afraid of spiders. Our standard company procedure for the plumbers is that they clear out an infested area with a stick in case there should be a black widow or brown recluse spider. Justin was following this procedure when the customer became impatient and jumped into the well. We are not aware of anything broken in customer's home. The only thing that Justin knew to be damaged was a decal on a tile in the shower that was bumped by Justin's foot. She lead Chris to believe in their phone conversation that something was dropped and broken but said it was insignificant and did not want any compensation for replacement. We are not aware of anything not cleaned up. Nothing was mentioned at the time of the service call nor on the phone with Chris. At the time that the customer spoke with Chris, she insisted that we should fix the problem for the amount of money that she has already paid. We are not willing to do so at this point because it would be a significant cost. She also repeatedly requested that we "snake" the lines but as mentioned before, this is a contamination and safety issue that we are not willing to do either. After Chris refused to replace the potable water lines in her home for the amount already paid she threatened that she would "make our life ****". Customer was difficult to deal with from the beginning of scheduling the call and our dispatcher made a note in the dispatch software to that effect. Customer has now filed duplicate complaints on Angie's List in her endeavor to receive free work. Customer rated every item as an "F". While most of the categories are subjective, we did arrive within the two hour window given. Her call was scheduled between 1:00 and 3:00 pm. Justin arrived just before 3:00 pm. We are not willing to be hired in the future by this customer.

Steve L.
11/2013
3.0
drywall, plastering, plumbing, water heater repair
  + 2 more
The plumbing itself was okay. When they came in to do the finish work the matching of the plaster work is not great. They rotated workers so no one oversaw the entire job. The price was fair as we had a couple of other estimates. They did drywall work for the refinishing as well.
Description of Work: They did entire re-piping of almost the entire home. This was because of a hot water line that was leaking. We have used them to install toilets since that time. We have used them for troubleshooting a water heater issue and other plumbing related problems. Mike has done a great job with the small issues.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$9,000

Response from Caitco Drainworks Inc
Thank you for taking the time to review our company. We greatly appreciate your continued business! At this time we are concerned about why you thought our service was only 'C' level. We are unsure as to your review which aspect we could have improved. Mike was the designated technician to oversee the re-pipe and gave his approval on the work performed once it was completed. Mike had some personal issues at the time and was unable to be on the job at all times, so this is why he did not perform the work but he did inspect it and confirmed your satisfaction upon completion.

MaryLue T.
10/2011
1.0
plumbing
  + -1 more
THIS COMPANY WAS A VERY BAD AND EXPENSIVE EXPERIENCE.
Description of Work: swamp cooler start up. Said it would be $97.00 for startup of swamp cooler and turning off the pilot light on the furnace. Zachary Morgan the Technician said he had to spend alot of time cleaning rust off of the panels. The swamp cooler is only 2 years old with a 4 year non- rust guarantee. There WAS copper tubing from the water connection in the garage to the line to the swamp cooler at the ceiling and it is now all black plastic. He did this without my permission..and I PAID FOR HIM TO DO IT!!! I called the office to complain and the woman said it cost so much because of the rust.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$276.86

Response from Caitco Drainworks Inc
We regret that we have just recently become aware of your review and that you were dissatisfied. Zach Morgan was released from employment shortly after the date of work performed at your residence. Please accept our most sincere apologies.

Cindy K.
03/2010
1.0
plumbing
  + -1 more
mike came out and basically told us we were F***. I called Moen and got the replacement parts. We got the new parts in 2 days. It took my husband who is not a plumber to take the faucet apart and tighten a screw to fix the leak. NO REPLACEMENT PARTS NEEDED. It was 20 minutes of his time. NO Leaks. What kind of plumbers are they?
Description of Work: We had a new moen faucet that leaked

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$105

Stephanie K.
09/2008
5.0
drain pipe
  + -1 more
They showed up on time to do the work. Their price was half of the other person that I called. They cleaned up everything when they were done working.
Description of Work: They replaced the sewer pipe from the house to the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

JOYCE N.
09/2007
5.0
plumbing, wells
  + 0 more
They arrived on time and waited for me to buy new faucets. I was not charged for the time they waited for me. The entire project was done quickly. I have recommended them to a friend. My neighbor and I am planning to have them install a sewer connections. Their bid was great. I will let you all know how it turns out.
Description of Work: They repaired my faucets and the pump for the radiant heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,220

JOEL L.
08/2006
5.0
drain cleaning
  + -1 more
A lady called and said they were running a little late, she said an hour, but 20 minutes later the plumber showed up. They were prompt, fast and got the job done. The gentlemen who came out was very polite, and respectful.
Description of Work: I had a clogged drain, I tried Drain-o, liquid plumber, nothing worked. So I finally broke down and called a plumber. I called Caitco Drainworks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$97


    Contact information

    8418 Washington St NE Suite A, Albuquerque, NM 87113

    www.caitcocares.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Water Heaters,
    Drain Pipe Installation,
    Wells and Pumps,
    Plaster,
    Heating and Air Conditioning,
    Drywall,
    Sewer Cleaning,
    Natural Gas Lines,
    Water & Smoke Damage

    FAQ

    Caitco Drainworks Inc is currently rated 3.6 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    Caitco Drainworks Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Caitco Drainworks Inc does not offer free project estimates.
    No, Caitco Drainworks Inc does not offer eco-friendly accreditations.
    No, Caitco Drainworks Inc does not offer a senior discount.
    Yes, Caitco Drainworks Inc offers emergency services.
    No, Caitco Drainworks Inc does not offer warranties.
    Caitco Drainworks Inc offers the following services: Plumbing, heating, cooling, hot water heaters, water leaks, gas leaks, duct cleaning, water line & sewer line repair & replacement

    Contact information

    8418 Washington St NE Suite A, Albuquerque, NM 87113

    www.caitcocares.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM