Caitco Drainworks Inc

Satisfied; time will tell. Had to move to hotel for 10 days while work was being done.

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Two other businesses had quotes that they would charge $65/hour and they would snake it and it would take less than an hour, since we had already snaked the top part and taken the shower head off. We decided to go with Justin at Caitco who we had used before, and scheduled an appointment. When he came out he went ahead took the valve off and said he was going to pull the cartridge out, and as he did he said the cartridge needed to be replaced which he said about 50-70 dollars. Then he went ahead to put the cartridge in, and said it ended up being about 85 dollars. He then asked me to go down into the well to shut the water off because he was afraid of spiders. When he was done nothing was different. There still is no hot water, it still just barely drizzles. When he left there was all this black stuff in the tub, and when he left he said he didn't know what it was. I paid 214 dollars and we still have the exact same problem and nothing is done. When I asked him why it's still not fixed, he said the cartridge should fix it. And I asked him what needed to be done, and he said I would need another problem. At this point I asked to see the original cartridge which looked fine. Nothing was done. It wasn't fixed. So at this point he's saying I need ANOTHER new cartridge, and a new valve (which was brand new as well) and had no solutions besides that. He kept saying he needed to go home. He broke items at my house, which is no big deal because it was minor, but to fix it he said it would be about 150 more. He didn't clean up, he seemed so concerned about going home. I just feel like I got taken advantage of. We paid 214 dollars for nothing. I called and spoke to Chris who identified himself as the owner, said he would nothing and that we could continue paying for service, and then said he needed to a supervisor which made no sense, he later said he was a partial owner, and when I asked to speak with the majority owner he laughed and said that isn't going to happen.

The plumbing itself was okay. When they came in to do the finish work the matching of the plaster work is not great. They rotated workers so no one oversaw the entire job. The price was fair as we had a couple of other estimates. They did drywall work for the refinishing as well.

THIS COMPANY WAS A VERY BAD AND EXPENSIVE EXPERIENCE.

mike came out and basically told us we were F***. I called Moen and got the replacement parts. We got the new parts in 2 days. It took my husband who is not a plumber to take the faucet apart and tighten a screw to fix the leak. NO REPLACEMENT PARTS NEEDED. It was 20 minutes of his time. NO Leaks. What kind of plumbers are they?

They showed up on time to do the work. Their price was half of the other person that I called. They cleaned up everything when they were done working.

They arrived on time and waited for me to buy new faucets. I was not charged for the time they waited for me. The entire project was done quickly. I have recommended them to a friend. My neighbor and I am planning to have them install a sewer connections. Their bid was great. I will let you all know how it turns out.

A lady called and said they were running a little late, she said an hour, but 20 minutes later the plumber showed up. They were prompt, fast and got the job done. The gentlemen who came out was very polite, and respectful.