C P & Sons

When I called the company, I asked if they did work on LG refrigerators and they said YES :). The scheduler offered to send a tech that same day. I opted to schedule for the following morning between 8 am. - 12 pm. Anthony/Appliance Tech called before 8 am. in the morning and came right over. He identified the problem, gave me a quote and said he would have the part it needed the same day and he could install it at 2 pm. Anthony called about 1:15 pm and said he could come early than 2 pm but I was not home. He waited till 2pm and installed the new part, we paid him and he left. About a minute after he left, he rang our doorbell and said he forgot to get the "trash" (box that the new motherboard came in). I was impressed. He was professional and punctual and courteous. I am very happy with his work and service.

We used him before.

They are very good, reasonable, pleasant, fat and professional. They are prestige and did the water pump within 2 hours only.

Excellent.

Very well, called the company at 7:45am, scheduled service for 11:00 same morning. Anthony called @ 10:45 to let us know he was on the way. He diagnosed the problem, gave us the estimate, ordered the needed part & was back the next morning. Refrigerator is running great! Very courteous & knowledgeable, great service, highly recommend.

Anthony was on time, called ahead, and extremely professional. Within minutes he figured out that my very old dryer motor had died and didn't charge me for the visit.

Very professional and knowledgeable. Analyzed possible causes of microwave malfunctions. Took the time to review all our repair options. Discussed pros and cons of each option. Researched costs and delivery times of repair parts required. Advised us on pros and cons of several new appliances if we decided to purchase a new appliance. We will definitely call on CP & Sons for our future needs!

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I initially contacted an Angie's List appliance repairman whom I had used in the past (Marshall's Appliance Repair) but since he was out-of-town, he was kind enough to recommend CP & Sons Appliance Repair as I was in need of an assessment immediately before I "lost" all the food in the refrigerator and freezer. I called the number he had provided and left a message early this morning (12/17/2015) regarding the urgent need for someone to come out to determine whether the refrigerator was "salvageable." Mr. Carlos Perez returned my call and stated that I was third on the list for service calls this morning and a technician by the name of Anthony could be here before 12 noon. Mr. Perez stated that if the refrigerator could not repaired immediately and I needed another one, he did have a fully reconditioned refrigerator that was only 5 years old. I stated that I did have an alternative plan of replacing this refrigerator with the same brand and thanked him for his offer. Anthony arrived shortly after he called, stating that he was on his way. It did not take him long to assess the situation and he assured me that the refrigerator was "fixable;" he determined that the compressor was working but the motor/fan unit was completely "shot." He helped me to clear out the freezer section shortly after he arrived; I had already cleared out the refrigerator section as some of the food had already gone bad and placed the salvageable items outside where the temperature was cold over night. Anthony stated that he needed to call a distributor for the part and would provide an estimate for replacing this unit. Within a few minutes, I overheard him asking someone to pull a particular part for him as he would be by shortly to pick it up. He seemed to be gone only for 15 minutes or so, and within another 15 minutes or less, he had the new unit in place. I was very impressed with the overall assessment and time it took from beginning to end as this helped to salvage all the food I had placed outside in the cold; the frozen food items were still frozen solid 2 hours after having the refrigerator/freezer functioning. As an Angie's List subscriber, I received a 10% discount, which was quite a deal for the service call. I would highly recommend CP & Sons due to their immediate response time, courtesy and professionalism, and most appreciated discount. Their service also helped me to save a lot of money on purchasing a new refrigerator, especially around the holiday when finances are already limited.

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My husband called Carlos at 9am on Saturday. He got our address and said someone would be at our home by noon. Carlos called back at 10:45 and said he was on his way. He knew as soon as he looked at our fridge that the motor was not working. He helped me clean out the freezer to access the motor. He left to get a replacement motor and fixed our fridge that day. He was polite, knowledgeable, and efficient. He is now our go to guy for anything my husband can't fix.

I have a 170 bottle wine cooler that had stopped cooling. After talking to the manufacturer (no luck and no recommendation for repair), I began calling Appliance Repair companies and most did not want to even come and look at it. One of them gave me Carlos Perez (CP & Sons) name and phone number. Carlos said he would come by and look at it. He examined the unit and determined that the compressor was not functioning and helped me work with the manufacturer to get a new compressor sent out. He wouldn't take any money for the visit but gave me a price to replace the compressor when the new one arrived. 2 weeks later, with a new compressor arriving in the mail, I contacted Carlos and he again came out and unfortunately found the new compressor damaged in shipping and again helped me discuss with the manufacturer another replacement unit. Carlos told me to call him again when the 2nd unit came in. Again he would accept no money for the visit, saying it wasn't my fault (and it certainly wasn't his fault either), I was quite surprised as most companies charge whether they fix something or not. He returned the 3rd time when my replacement (2nd) compressor came in and swapped it out and checked the wine cooler for functionality. All systems were go and he gave me the original price even though I had required him to come 3 times. Carlos is a very polite and modest man with a winning smile and warm heart. We had the opportunity to talk over the 3 visits and both my wife and I think he's just great. I had a contracting/service business for 30 years and the highest compliment I can give is that I'd hire some one as my employee. Carlos is honest, sincere, knowledgeable and very customer orientated, I'd hire him as an employee in a minute. He gets an A+ rating from us. One final note, Carlos' business is incorrectly listed in Angie's list as C P & Sons. There shouldn't be a space between the C and the P because it makes him hard to find in the Angie's listings

Mr. Carlos Perez called to say he'd been delayed and would be about 10 minutes late. He arrived on time, given that adjustment. We explained that the refrigerator was randomly making an odd popping or knocking sound. We found an online recording of the same sound. Carlos had not heard it before. That wasn't surprising, because it only occurs about two or three times per day, at unpredictable times. Carlos pulled the unit out and determined the compressor was significantly hotter than it should be. He recommended replacing it within the next several months. We elected to have him do it during this visit. The work involved a torch and other tools and took about two hours. Carlos was very polite and tidy. When we explained that our kitchen ceiling fluorescent lighting shouldn't be used because it had been malfunctioning and making loud noises, he offered to check it out. He was able to eliminated the switch and tubes and issues, which identified the ballast in one of the two fixtures as the problem. He disconnected the defective fixture so we could use the other one until replacing the defective one. This was clearly beyond the scope of the service call, but Carlos did not charge for the extra twenty minutes of labor. After the repair, the refrigerator is quiet and is cooling very effectively. We are very pleased with Carlos' work quality and professionalism.

Our Frigidaire washer started to smoke even when it was not being used. (We found that keeping the door open would stop the smoking.) We called Carlos and he came promptly at the appointed time the next day and disconnected and removed the burning PC board in the dishwasher's door. He taped the wires so we could safely close the door and ordered a new board. He came back several days later and installed the new PC board and we now have a working dishwasher again. We enjoyed interacting with him and will not hesitate to call him again for any appropriate service.

In fact, the dials of temperature and selection were put back backwards. And the timer alarm dial wasn't fully pushed in after cleaning. Carlos was thorough, punctual, figured it out, a total pleasure. Even though this was my mistake, I was happy to pay him his service fee. Wonderful experience with lots of expertise. I trust him and will call him whenever I need appliance repair.

My washer is working great.

They came on time. They were also efficient, respectful, trustworthy and had a very decent price.

Carlos showed up just before 7am as agreed. After looking at my disposal he realized he didn't have the right one. He went back to the shop and got the right one. He came back and had everything done by 8am.

Called for service. Arrived a bit late for first call. Took 4 days to receive parts and finish repair.

My friend had 25 friends and family coming to her home for Thanksgiving when her oven stopped working the weekend before the big day. She called me and I went to Angie's List where I got Carlos' information. She called him and one other place. Carlos told her exactly what he would do, how he would apply charges, and when he could be at her home. This was on Sunday when she left a message and he called her back in a few hours the same day. The other company called her back on Monday. She chose Carlos. She had to take her son to the doctor and her husband was working so I met Carlos when he did the work. He showed me the "burned" out part and showed me how it was installed when I asked him.... Great guy I will use him again.

The service was good. They were very knowledgeable as well.

**** I CANNOT OVERSTATE THIS ENOUGH **** This is the handy man / appliance repair guy that everyone should know.I am almost ashamed with myself that I have not written something earlier. ***WRITE THIS NUMBER DOWN: 205-7606*** My wife works with several single nurses and we have happily referred Carlos to them. He is safe and fair in his prices. Over the past 1 1/2 years, we have had a Refrigerator, our Central A/C and (today) the second of two Refrigerators and our Water Heater looked at and subsequently serviced by Carlos. My wife told me this morning that the water was not hot. I ran to the water heater to make sure it hadn't cracked (it didn't). I waited until about 7:30 and called Carlos. He asked what I had checked and I relayed that to him. He said that he would be able to get to me today and gave me a general time frame. He always calls us about an hour or so before that time to let us know he is on time, running late or whatever. Carlos arrived and got right to work. As I've said before; we've used Carlos for other repairs. To see him coming to help us is just like welcoming a friend to the house. He identified the faulty part quickly. He had to go to get it, as we have an older unit. Carlos asked to see the refrigerator before he left so he would only have to make 1 trip. He checked it and said he had the part so there was no issue there. I did not worry about time as I was home doing yardwork anyway. Once again; Carlos to the rescue and a job well done. I can do appliance repair myself... to a point... and then I want someone else, who is actually trained. About 1 1/2 years ago, I was referred to Carlos by an Appliance Parts Center. He had actually worked at this Appliance Parts Center and left to do the repair side and be his own boss. They said he had over 20 years experience when he left. We called Carlos and I was elated at how quickly he could come out to help us (that night). It was a fuse&capacitor that had blown out on our main refrigerator. It had fried some wiring and I was unsure how to proceed. The fridge was 8 years old and out of warranty and we had no want to replace it at that time. When Carlos showed up, I started having an appliance parts conversation with him. Was I testing him.... yes... I have done this with pretty much all aspects of home repair. My wife even picked up on it. After that single event, I was sold. That was around November 2010. It was a cold rainy night (even for Albuquerque) and he came out to our house on his way home. We have referred him to two of our close friends also, but they are not Angies List subscribers. As I have indicated above; we would gladly (and HAVE) call him whenever we have any issue with our appliances, that we still wish to keep. I want to elaborate on one issue that I have stated above, before I complete this. "A Fair Price."When I need something soon (today), I figure I may have to pay more. Some of our appliances can wait a day or two before they become critical (dishwasher / washing machine). Air Conditioning and Refrigerator/Freezers... they are typically an "I need it done now" situation. In every situation that I have encountered with Carlos, I factor that into my mental idea of a "Fair Price". And I can tell you, It got done today. One super last thing; with Carlos, nobody will be pressuring you with a service contract or extended warranty speech. It's very simple with him; "call me if you need me". We have, and I hope this helps somebody out. Sincerely; Frank and Alicia *The next Day* I personally saw the water heater on (burner was heating the tank) when Carlos left. It had to have been running/ working for at least a few hours because I took a shower and the water was warm. Somehow the unit went off, and no it simply was not the pilot light. Neither the burner or pilot would remain lit. It was a little late on Saturday so I sent a text msg to Carlos for him to help us the next day. On Sunday, I went ahead and called him in the morning because I honestly didn't know if he would be able to get texts. Carlos answered and let me know that he had a family event in the morning but that he would be here in the noon time. Once again; with no warranty and no contract, he showed up and took care of the situation. It had to do with a fine adjusting of the burner to a flame sensor that is under the burner. This is a safety feature of the burner assembly and it was just finicky. Carlos stayed for a good half hour after the adjustment, to make sure the unit was operating properly. There was no extra charge or hassle for coming back out or out on a Sunday. He wants his repairs and work to be good.

There were some problems finding a replacement glass stove top that was not also broken during shipping. Carlos and family handled all of the problems quickly and gracefully.