BARBARA HUGHES

The renter/tenant they found was very good, but there were a few minor repair issues. The minor issues were handled quickly by Bruni-Karr. The problem is how Bruni-Karr managed the major issue that arose. The tenant somehow burned out the electrical system in the house (an old house, still using fuses). After two repairs, it became necessary to switch over to breakers, which I heartily agreed upon. Since this is a costly repair, I asked for three bids, and asked that Barbara supervise the installation of the new box and system. This is where the problem appeared. First, Barbara did not ask for bids, but called upon a semi-retired electrician/friend of hers to complete the job. Instead of taking out the old fuse box, and insetting the new breaker box into the wall, he put the box on the outside of the wall, over part of the old fuse box. There is no cover on the breaker box, so this ugly gray box is sticking out about 4-6 inches on my hallway wall. Barbara did not supervise this installation, and said all she did was make sure it was inspected and was to code. When I saw this box, I called and asked for two electricians to come out to look at it. They said they would not have installed it that way, but it did "meet code," so I have no recourse. This installation cost around $2700 and now will cost another $500 to have it inset properly. It became painfully obvious that this company is tenant-oriented, not owner-oriented, despite the fact that the owner is paying a monthly fee. Many times Barbara reminded me how many properties she managed, and "didn't have the time" to check on mine (which is what she was paid to do).