We want you to understand your system. Ask us about it we will tell you everything we know about it. If you are informed you will know how to care for your system and it will save you money.
Description of Work: Have had this service come once a year for last 17 years to inspect & pump |out the sludge at bottom of tank. Always come when promised & do a good job.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$261.97
Lawrence W.
11/2011
5.0
septic tank, drain cleaning
+ 0 more
It went very well. I was impressed by their efforts to get the job done well and quickly.
Description of Work: I called Atlas because my septic tank was overflowing. At first, I just thought it needed to be pumped, but it was quickly discovered that the pump was out as well. They got someone out immediately to replace the pump, so I didn't need to have the septic tank pumped again, as would have been the case if they had delayed sending out a mechanic.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Thomas W.
09/2011
5.0
septic tank
+ -1 more
I have done business with them for several years now. They seem to be responsive and reasonably priced. In term of price, it is comfortable. I am sure I will use their services again in the future.
Description of Work: I used the services of Atlas Pumping for septic tank pumping. The last time I used their services was two years ago. The pumping itself was a $100. We had a line blockage and that was another $100. Therefore, the price was $200.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Paul E.
08/2011
5.0
septic tank
+ -1 more
Arrived 15 minutes prior to start of appt time! Employee was polite and knowledgeable. When I told him about the challenge of digging through 12 inches of NM clay to get to the lid he suggested an additional riser that would put the lid at nearly grass level. The price seemed very reasonable and I agreed to the additional work. A different crew came out later in the day and did the work quickly and neatly. Just an excellant experience.
Description of Work: Cleaned out septic tank and added riser to bring lid closer to ground level
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Ken G.
08/2011
5.0
septic tank
+ -1 more
I was extremely pleased with the service from everyone that I dealt with at Atlas, and will use them again.
Description of Work: I had not had my septic tank serviced since I bought my house and had no idea where it was. There was no visible cover. I called up Atlas and they gave me a local government environmental agency to call where they would have a copy of the original permit. The agency faxed me a drawing of where the tank was to be installed. I dug and dug in the general area but couldn't find it. I made an appointment for tank service from Atlas as Gigi said that they have a location device that will find it if I can't. Ruben came by exactly on time at 8AM. He explained in detail and drew (using a stick and dirt) the workings of a septic system. He tried to find the tank using the electronic locater, but it was not getting a signal. He then visually located a vertical PVC pipe hidden among thick high shrubs He said that the PVC pip has got to be a marker. Ruben used pruning shears to cut away the shrubs, and then dug about 4 feet down until he got to the tank. He pumped it for a long time and said that he would keep working it until it was completely empty. He told me about the option of putting in a riser in so that the next maintenance would not require searching and digging. I agreed to the riser installation. When Ruben made up the bill, he didn't charge for the locater device usage (would have been an extra $80) as he said that it didn't help him find the tank. I also purchased a gallon of CCLS additive (included in the $450) which he said was better than RID-X. An hour after Ruben left, two other guys from Atlas came to install the riser. They were done within an hour. The cover is made out of concrete with a metal handle and weighs almost 100 pounds. They said that they make the cover so hefty to keep small kids from lifting the lid.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Michael B.
08/2011
5.0
septic tank
+ -1 more
We didn't pay for the inspection because the owners of the house from whom we were buying paid for it. They seemed pretty thorough and the person who came did a pretty good job of explaining the septic system to me. We have never had a septic system before. We only interacted with them once and the guy who came out seemed friendly and knowledgeable.
Description of Work: I used the service of Atlas Pumping in April to inspect the septic system of the house we were going to buy.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynda R.
04/2011
5.0
septic tank, drain cleaning
+ 0 more
I had called in the morning for quote and possible appointment. I was told they could have someone out that day at 1pm. I had several errands and rushed to make it back home by 1pm. I called at 1:20pm and was assured he was on his way. 10 minutes later, Larry called. He was a bit confused with the directions...........My frustration was that I had given very specific directions - many people have made the wrong turn! A call at 1pm to advise he was running a bit behind would have been appreciated. Other than the small timing challenge, we would use them again and Larry was so very knowledgeable about septic tanks and their upkeep. He was very quick from start to finish as well!
Description of Work: I called for an estimate and possible time to schedule; We were quoted $225 and we purchased their monthly additive product for a healthy septic tank. Larry was very knowledgeable, professional, friendly and helpful. He drained and cleaned the septic and explained every step along the way.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$225
Kathleen O.
03/2011
5.0
septic tank
+ -1 more
They were professional, prompt, and knowledgeable. The work went well.
Description of Work: Atlas Pumping pumped a septic tank at the house we are buying. They also did an inspection.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen L.
12/2010
5.0
septic tank
+ -1 more
They seem to be a very good company and we have used them several times. We only called them because we have been happy with their services so I don't know how comparable their fees are. It is almost worth it being with someone that you like.
Description of Work: We used Atlas Pumping to pump our septic tank.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
michael K.
11/2010
5.0
septic tank
+ -1 more
Larry was very professional, and was happy to allow me to watch (just to learn more about the system, and to personally see what was 'down there.'). The entire process took less than an hour for our 1250 gal. system, and was very informational. I learned about the tank, how the system operates, and the dangers of not keeping it inspected and cleaned. We were also told that our system was in excellent shape, maybe because of regular 'preventative maintenance.' We also ordered CCLS for the system, and Larry instructed me in its use. Overall, a great experience, and we will always use Atlas for their professionalism and great service. There may be cheaper services, but this is one area where we don't want to cheap-out.
Description of Work: We had our annual septic service (cleraning/inspection) performed again by Atlas Pumping, after a reminder call from them. Scheduling was 'same day' and Larry arrived within the hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Susan Z.
05/2010
5.0
septic tank
+ -1 more
They arrived on time, helped locate system and continue until I was satisfied. They told me about potential problems down the road, which I appreciated. I'm waiting for an estimate for further work.
Description of Work: They helped me locate my septic tank and drain field previous to starting a new addition. I have also used them for septic pumping.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$217
Ruben G.
04/2010
5.0
septic tank
+ -1 more
We had set up a window between the hours of 10AM-1PM,so that I could be here when the serviceman arrived. He arrived at 2:30PM. It was luck that my wife had left work early that day and she was home. She stated the gentleman was very,very courteous and performed his job in a professional manner. He completed the job in about 30 min.
Description of Work: The gentleman removed our septic tank lid and pumped out and washed out the interior with the garden hose. He then replaced the lid and covered it with dirt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Amy H.
01/2010
5.0
septic tank
+ -1 more
We knew our septic system was failing. Atlas sent out an expert to evaluate our septic system, along with a truck that could snake the line between the tank and the leach field if necessary/possible. Andy evaluated the system and explained to me in detail what he thought had happened to the system based on what it was doing after they pumped the tank (the system is old and he thought biomass had filled the leach field). He also responded professionally and patiently to my questions about possible options to fix the system (found on the internet) instead of installing a new leach field. I feel like I understand what's necessary to understand now. He looked at the property for possible places for a new leach field and recommended a company to install a new one. I am VERY satisfied with the service I received.
Description of Work: Pumped septic tank and evaluated the septic system for failure.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gwendolyn H.
10/2009
5.0
drain cleaning
+ -1 more
They are prompt, educative and very friendly. They tell us how to keep the septic system correct. Their price is not too high. They are very professional and they come when they say they are going to come.
Description of Work: Atlas Pumping come out and clean our septic system once in eight months.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
George B.
05/2009
5.0
septic tank
+ -1 more
I called Thursday afternoon. The truck, with Larry, showed up on Friday as promised. He actually arrived about 10 minutes before my 1-3 pm time frame. Larry pumped the tank and gave me pointers about keeping septic tanks serviceable. It took about 40 minutes, including time to open the tank and do the final paperwork. Larry was very polite and seemed to know what he was doing. I've used Atlas before and I've been very satisfied both times.
Description of Work: I had my septic tank pumped
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$208
Liz S.
05/2009
5.0
septic tank
+ -1 more
They arrived within the prescribed time frame, went to work immediately and did everything as promised. The job was done in under 30 minutes! I was told no problems were found, all levels were normal and our leach/drainfield is in great shape. The two male employees, AJ and Larry, were very courteous, conscientious about our property and its landscaping and helped answer some general questions I had.
Description of Work: They originally installed the septic system of our new home in the spring of 2007. We were not having any issues but after 2 years of use we decided to have the system pumped (from a maintenance perspective) to prevent trouble. Had them pump our septic system, flush the filter and check for problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
James B.
04/2009
5.0
septic tank
+ -1 more
Contacted company on Monday, they came out on Wednesday. Company called when they were on the way to the house. Appointment was for between 11:00 and 1:00, they called and arrived by 10:30. Both employees introduced themselves, i showed them where the spetice tank was, they drained it, gave it a visual inspection, and then capped it. I paid by check, entire operation was completed in less than 30 minutes. they asked if I wanted to be placed on the their reminder list, and offered to sell me a septic tank cleaner. I agreeed to the former and declined the latter.
Description of Work: pumped out septic tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
MATTHEW` R.
01/2007
4.0
septic tank
+ -1 more
Very well. Arrive on time. Explained what needed to be done and how he was going to do it. Very thorough.
Description of Work: Pumped septic tank.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$225
JULIE A.
10/2006
2.0
septic tank
+ -1 more
Keith Collums of Atlas Pumping [who signed the inspection report] pumped and inspected our tank. Unfortunately, since we did not make the appointment, we were unable to be present when the inspection took place. When we received the report we were dismayed because it said our tank had failed to pass inspection. Our tank had PASSED inspection only 10 months previous when we bought the house. Upon further inspection of the "Wastewater System Evaluation and Inspection Form" that is required by the inspector to fill out, we noticed fields that were left blank as well as absolutely no comments on his assessment that the Septic Tank was not acceptable. So we had no clue why the tank had failed. When we called Keith the day after the inspection he didn't seem to have any recollection as to why he had given the Tank/System a failure rating. He took our phone number and said he'd get back to us but he never bothered to call back. We will file a dispute with the BBB for tank inspection fee's.
Description of Work: Atlas was contacted by our buyers representative to pump and inspect our septic tank prior to the transfer of ownership as required by New Mexico Law.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
$295.93
DEBORAH P.
10/2006
5.0
septic tank
+ -1 more
They were a little late, but it worked out just fine.
Description of Work: Pump septic tank.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$190
07/2006
4.0
septic tank
+ -1 more
THEY HAVE GREAT EMPLOYEES. THEY PROVIDE GREAT CUSTOMER SERVICE ON THE PHONE AND IN PERSON. THEY'RE REALLY HARD WORKERS WHO DON'T COMPLAIN ABOUT THE JOB. THEY'RE FRIENDLY AND HELPFUL BECAUSE THEY GIVE ME ADVICE. I REALLY ENJOYED WORKING WITH THEM.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Septic Systems,
Drain Cleaning,
Sewer Cleaning
FAQ
ATLAS PUMPING is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: 8:00 AM - 12:00 PM
ATLAS PUMPING accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,PayPal,Visa
No, ATLAS PUMPING does not offer free project estimates.
No, ATLAS PUMPING does not offer eco-friendly accreditations.
No, ATLAS PUMPING does not offer a senior discount.
Yes, ATLAS PUMPING offers emergency services.
Yes, ATLAS PUMPING offers warranties.
ATLAS PUMPING offers the following services: SEPTIC TANKS. GREASE TRAPS. SAND TRAPS.CONCRETE AND PLASTIC SEPTIC TANKS. PUMP SWIMMING POOLS. COOLING TOWERS. LIFT STATIONS. PONDS.