ARAGON'S LAWN & WOOD CENTER

unknown

Mower runs fine now, no problems starting or running. I cut my lawn when I got home. Aragon's has worked on this mower and my chain saw before and always done a good job.

Everything went very well, they were very friendly and helpful in explaining how to the machine, and I really appreciate their patience, and how accommodating they were with me; they even offered to loan me equipment since they were backed up in scheduling.

I took my almost new (used twice since purchased new) Toro gas lawn to the provider on August 28, 2013 because it would not start. I was finally notified on September 30, 2013 that the mower had been repaired and was ready for pickup. The explanation given for my starting problem was (1) there was no spark plug in the mower and (2) the carburetor needed cleaning. I can believe that the carburetor may have required cleaning, but the missing spark plug is a total mystery to me. I never removed the spark plug and I'm sure that the spark plug was in the mower when I left it at the provider. I made this fact clear when I was contacted by the provider and again when I picked up the mower. In addition to cleaning the carburetor, I was charged $5.25 for a new spark plug. When I protested that I delivered the mower with a spark plug installed, I was informed that when the technician began to repair the mower, he discovered the absence of the spark plug and that is all they could tell me. Since I had been without the mower for over a month, I paid for the spark plug rather than continue the protest. I feel that the vendor was truthful about not finding a spark plug installed in the mower, but the missing spark plug occurred while the vendor had control of the mower. I make this assertion since it would be absurd to believe that I would have taken a mower for the repair of a starting problem absent a spark plug. This is speculation, but I believe that someone who worked at the vendor removed the spark plug to fix another mower since the plug is a special order item that is not stocked by the vendor and they never replaced it--sticking me with the cost of the plug Nothing else makes sense to me. The mower is now starting OK and the price for labor is reasonable for cleaning a carburetor but repair time of over a month was excessive. And I think that the spark plug issue would have been handled differently had the vendor been more customer oriented. Bottom line is that I cannot recommend this vendor for lawn mower repair. I will seek another repair shop should I need service in the future.

I took my lawn mower to them to get the blade sharpened and a cord fixed. They have now had my lawn mower over 4 weeks! When I called to inquire they were very very rude! I do not recommend.