ALLIANCE LANDSCAPING, INC.

The old adage "you can't please everyone" is more relevant today than ever. Especially with instant access to sites like this, and this is what Jerome deals with on a daily basis. My project was completed on time as scheduled (and they actually got started the afternoon prior). The finished product was beyond my expectations and Jerome's effort to ensure customer satisfaction was the "icing on the cake". Yes it took longer than I initially anticipated, and I did have a few minor concerns. Taking his own personal time on a Saturday (that was meant for his son) to come out and conduct the walkthrough instead of waiting for the following week. Jerome listened patiently and in the end resolved my concerns, A very professional contractor whose sole concern is doing the job right the first time and customer satisfaction. If you understand and appreciate that there are usually unforeseen snags and/or delays in any endeavor...especially construction and are willing to be patient. Then you will be happy with any project done by Alliance Landscaping, Inc., because Jerome will not be satisfied until you are a satisfied customer. I look forward to Jerome handling my next home landscaping project.

They did a super job and they did a great job of cleaning up afterward.

They were hour and a half late for the estimate and they were way overpriced from the other two estimates that I got. I would not use them again.

It took 2 months after I mailed 50% of the fee to get the work done. I was told there would be new plants placed and also transfer of some plants in pots to the ground but neither of these were performed. I feel $1000 for weeding trimming and mowing was exorbitant . I found this landscaper on Angie's list and was extremely disappointed . After my initial review on Angie's list the company owner contacted me several times by phone and email to see if he could "make it right". Part of my "unhappiness" was due to not understanding exactly what all work had been done. I do believe the company owner takes a lot of pride in his work. My biggest complaint is that he was extremely overextended to the point he could not get my job done expeditiously

We got several bids for the work. Alliance's bid was not the lowest but Jerome's expertise and emphasis on customer service convinced us that the extra cost would be reflected in quality. We were not disappointed. The crew showed up on time and completed the work in a timely manner. Jerome, while not on the scene constantly, did a good job of overseeing the project. A few misunderstandings were quickly resolved to our satisfaction and things we felt were not quite right were quickly fixed.

We had Alliance Landscaping, Inc. install a retaining wall for us in 2011. The staff was very kind and did a great job on our wall. Almost two years later we were excited to find that Alliance Landscaping was still doing fine and were excited to have them come out to assist us on our 2nd phase of our project. Jerome Maldonado came out and assisted us with ideas and options. He was very patient and came back on several occasions to help us with changes and questions. The project was completed in late March and just looks fabulous. We were so excited with the finished product. We just utilized our new outdoor living space for our sons graduation party in May and got many compliments from friends and family. There were a couple minor details that had to be addressed after the completion of the project. Jerome communicated that they had been a little busy, but to be patient and they would get our punch list taken care of. The following week a few gentlemen came out and addressed all our items of concern and even helped us reset our irrigation timer for summer time. We would highly recommend Alliance Landscaping, Inc. to all our friends and family. They have been a pleasure to work with. We look forward to working with them for phase III which will be a new custom waterfall.

In July of 2012, Jerome came out to give us an estimate for a raised flower bed along the back wall of our yard (the same one that was the reason behind having him install the drip system along the wall). He gave me a rough estimate for the wall, fill dirt, decorative rock, and sod. I told him that we were going to try and work everything into our budget towards the end of summer. On August 7th, I contacted Jerome via email to schedule the work for the end of September/first of October. We were going to try and add to the block wall in the backyard and possibly move a neighbors tree into our yard. He got me the estimate right away. We went back and forth via email on setting up a date for the install. The last email was August 13th when I requested that Megan call to confirm everything and get me an estimate. I never heard back. On September 22nd, I emailed Jerome to let him know we were a week out of the install and had not received a written estimate from them yet. I never heard back, so on the 27th, I sent another email (along with unreturned phone calls) requesting a written estimate and a review of where we were going to lay the sod. I never got an email or phone call, but woke up on the morning of the 28th and noticed that there were paint lines for the sod for a much larger space than what we wanted. We called Jerome and emailed regarding the situation and he told me to buy a can of paint and respray them myself. We were hoping for better customer service, but I guess chasing him around to get an estimate and pay him over $5000 for a landscaping job was p****** him off to the point he didn't want to deal with us. So on September 29th, the Friday evening before they were to start on Monday, when we finally got the contract, we had had enough. He had stated that they had sent the contract on Monday the 22nd which was a discrepancy as Monday was the 24th. Not sure what was going on at this point, but we felt queasy thinking about writing a check to cover over $5000 to someone who didn't even have the courtesy to go over the landscaping plans with us in person before they came out. We cancelled the job the evening of the 29th because we were uncertain about what to expect when the crew showed up on Monday. We finally busted out the project ourselves and added sod this last March. We contacted Jerome again in March and asked him about coming out and adjusting the sprinkler heads to fit the space (the grass was in the same space that he was going to install sod). He told us that he would charge us around $200 to adjust the sprinklers. We stated that they had never been used and were the way they left them and we were within the year warranty and we were told that we adjusted the backyard and they wouldn't do it for us. Now on May 31, 2013 we had Just Sprinklers come out to raise up two of the heads that Alliance put in as they were too low once grass was installed (the sprinklers were not all the same height when Alliance installed them. In fact, there was almost a 4-6 inch difference and our yard is level). As we were talking to Just Sprinklers, we mentioned that the company that installed our system installed our valves below ground and the overflow pipes were low also even though they knew we were going to put in a 20" raised bed. We found out that the entire system (valves and overflow pipes) need to be raised to meet code. We contacted Jerome about why they were buried in the first place since he knew we were putting in a raised bed and we were told that we were difficult customers and that it was outside the year warranty and that he doesn't remember any conversation about it but does remember coming out to our property five times. He told us that he would charge us $450 to come out and raise them to meet code. We trusted Jerome to have our best interest in mind... in hind sight, we found out that he charged us to install the valves and overflow pipes knowing that he was going to charge us a second time to raise them when he put in the 20" flower bed. Jerome can be a very nice person to work with, but don't ask too many questions or follow up with him or you will be difficult... make sure you get everything in writing. UPDATE 6/3: Jerome got back with me and is willing to work with us to fix the code issues with our valves. He is going to call this week to set up a time for his guys to come out and raise the valves and overflow pipes at a reduced rate to make sure everything is okay. We are very appreciative that he is willing to work with us! Will update when project is complete. UPDATE 6/16: The valves were never mentioned on the initial estimate in June, the second playhouse wasn't built until August and rock was not put in until November. We appreciate raising the valves, but we are glad we are done.

Everyone we dealt with at Alliance Landscaping was professional, responsive, and prompt. From quote to installation, it took only two weeks. We are pleased with the workmanship and very happy with the patio. We would use Alliance Landscaping for any landscaping needs in the future.

Great---We had called Jerome the year prior for an estimate, and decided not to pursue the project because of our budget. The next year we called, he returned and had saved all of the original paperwork/estimates (which he honored) and plans/designs. The team was very professional, did a great job, and he also suggested several new touches which really improved the project. He was always available for questions as they arose or changes in the plans. Very patient. We had several estimates, and they were the most affordable and also did the best work (at least when we compared our finished product to pictures provided by the other companies). We would absolutely hire them again for any yard projects.

They showed up when they were supposed to and did what they did they were going to do. I would use them again if needed.

Jerome responded quickly to our request for an estimate. He spent half an hour interviewing us and making recommendations. A detailed estimate, with 2 options (repairing vs. replacing concrete) arrived by email. This was the only estimate we solicited, but felt comfortable with Jerome's professionalism and his Angie's List ratings. The work was completed in one day. The plants and sprinkling system materials are high quality and the four workers were prompt, hard working, and tidy. Jerome dropped by to check on the progress. He also promptly responded to some questions we had after the work was completed. Our courtyard looks new again, and we hope the concrete paint will be durable.

This company is a nightmare! Took me months to get a Saturday appointment, & when I finally got one for March 9, 2013, after many, many phone calls, excuses and broken appointments - they did not show up or call. The guy finally came on March 13th, stayed about 1/2 hour, took no pictures and was gone. Got a completely uninspired landscape plan and a bid for over $8,000 - for a tiny, tiny back yard space. I feel I completely wasted my $89. Don't do business with this company - they are flakes.

I received a quote for stamped concrete and determined it may not be what we need right now. The owner was very professional and courteous. He was willing to work around our budget by doing the job in installments, which was greatly appreciated.

It was great overall - no hiccups

Excellent, lost a few days because of weather. Jerome ws always available to answer questions and clarify for us slow leaners. We have since requested he do some roofing work.

The end product is of high quality and high utility. Jerome was easy to work with, punctual and responsive. Our primary difficulties had to do with the attention to detail of some of his craftsmen. I drew my own detailed plans because those furnished were more a sketch than a plan. We had to follow up with Jerome on issues having to do with gas, electric, and stone installation. In the end, all issues were taken care of to our satisfaction, and we are more than satisfied with our kitchen.

I have a rather large backyard and had no idea where to start. I received a couple of estimates, but Jerome made several recommendations and pointed out options that I had not considered and the others had mentioned. Overall, the price was reasonable, the work crew showed up on schedule and finished a half day ahead of schedule. The crew was quick, professional and cleaned up everything after they finished. Jerome has an eye for what works and was interested in providing a quality product. Very happy and would highly recommend.

Jerome is a consummate professional. Always on time for appointments, or calls if delayed. Always has good suggestions if needed. Not the cheapest, but willing to work with you to accommodate your budget. We have used him at least four times and are working with him on another project.

We were not impressed with the design presented, and shocked at the price quoted.

Jerome did a great job helping me understand my options for my yard as a new resident to ABQ. He had good ideas and was pleasant and professional. We are using those plans to redo our yard - some ourselves and we will probably hire (AL) to do the parts we cannot do ourselves. I will update the review when that happens.

As I write this, on the Winter solstice and the third day of work, the work is proceeding well. I'm impressed by the quality of the materials and the professionalism of the workers. If possible, I will update this report and provide pictures when the work is completed and then again in the Spring.

Didn't start work, but gave an estimate at the time of the first meeting. I liked that. Followed up with a written contract. That was professional, too.

We don't intend to do any work until the Spring so we can't yet report on the end result.

Jerome kept in touch, reassuring me that the drawings were in the making. He delivered them today and explained them to me. It went well. I will do some of the landscaping myself and may ask his company to do grading and drip system.

He came on time and listened to what we wanted. The design he gave us was very good but we have not utilized it just yet because it's a little outside our price range.