Above & Beyond Home Improvement Inc

"1. I did suggest round skylights instead of modifying the window openings and installing new windows and making expensive repairs to the exterior and interior walls. This probably saved the Owners several thousand dollars. 2. The skylight technicians were booked several weeks out. This was explained to the Owners, and an installation appointment was then scheduled for the soonest open date. That's all. It was not that it "took forever to make the appointment" or that the Owners were especially understanding. In fact, they complained about the installation time being too late in the day(It was scheduled for 1:30 pm)! 3. The Owner told me she did not like the white trim against the wooden ceiling. Less than an hour later, I was at the skylight supplier's shop figuring out how it could be painted to match better. Brooke from The Lighting Store in Albuquerque can verify this. The Owner would be looking at brown trim right now if they hadn't so capriciously asked me to discontinue the job. 4. I showed up as planned to do the work on the fireplace, but was told I could not stay because the Owner had to leave for a medical appointment. I wished the Owner well and we agreed to touch base that evening. I did not hear from the Owners later in the day and decided to respect the fact that the Owner was in a lot of pain and not disturb them. The next morning I called to see how the Owner was doing and was told they did not want me to come back. 5. At that point, I came to the conclusion that the Owners were the type of people that you can't make happy no matter what you do. I am grateful that most people I work with aren't like this. We try to listen and learn from all the critique that our Homeowners provide, but critique that is malicious, mean spirited and untruthful should probably be ignored. I suggest to the members of Angie's List reading this review to evaluate it as such and draw their own conclusion. Shai Shelhav"

"We did have a terrific response to The Big Deal, and felt overwhelmed for a while. To some degree, this is due to my insistence on keeping the crews small and intimate so that the quality of the work we perform isn't jeopardized. We have been listening to our clients' comments and have already taken steps to ensure everyone receives a prompt response in the future. Thank you for your input."

"When I last spoke with the Owner, I understood that she would call the office and make an appointment if she decided she wanted to get an estimate. I'm not sure what miscommunication took place, but I apologize if I had any part in it. It's really simple to fix, though. Just call us and let us know you want to get an estimate! We'll be more than happy to provide one. Thank you, Shai"

"Thank you very much for that review. I'm very glad it all turned out well."

"Thank you so much for the business and for the great review. We enjoyed working on your place a lot. Please do not hesitate to call us in the future."

"Thank you for your kind words and positive review. We enjoyed working on your home and appreciate your business. If we can be of service in the future, please do not hesitate to call."

"Thank you for the positive review. You have A lovely home, and we enjoyed working on it. Please call us if you ever need anything else"

"I'm really glad you like the way it turned Out. Thank you for the work, and for the Nice review. Shai"

"Thank you both so much! We will come back in a heart beat!"

"What a nice review! Thank you so much. I'm glad you're happy with everything."

"Thank you very much for that review. We look forward to working with you in the future."

"Thank you so much. I really appreciate your positive feedback. We enjoyed working for you."

"Thank you so much for the nice review. I'm glad you like the way the wall looks. The grass looks beautiful, too."

"Thank you so much! I'm glad it all worked out well. Call us anytime, Shai"

"Thank you for the work and the positive review."

"We appreciate the positive review. Thank you for the business, And for your style. Shai"

"Thank you very much for the work and the positive review. Stucco does not "blend in" the way paint does. A brand new wall will always appear different than a wall of the same color that is 15-20 years old. Over time, the new wall will naturally fade and appear, well... older. However, it will never become identical in appearance with a wall that is 15-20 years its senior, although the differences may become less noticeable. Thank you again. Please do not hesitate to call us if you need any work done in the future, stucco or other."

"Thank you very much for your business and the positive review. We enjoyed working on your house, and would be happy to help With future projects."

"Thank you (member name removed) for the positive review. I'm glad you had a positive experience with Above & Beyond. We appreciate the work, and would be glad to help in the future."

"When a flat roof is replaced, the slope is not significantly altered. UNLESS, the insufficient slope is corrected, usually with a tapered foam system. This tapered system is usually pretty expensive. As a result, homeowners sometime reject higher estimates which include it, and roofers sometimes don't offer it when they should, in fear of losing the job to lower estimates. Because of that, there is often confusion and misrepresentation about what a re-roof will accomplish in terms of correcting an existing water ponding problem. THIS IS SOMETHING WHICH I PERSONALLY GO OVER WITH EVERY HOMEOWNER and explain very thoroughly when discussing a flat roof replacement. In this case, Members had a Heating and Cooling system which was recently installed on their old roof. There was ductwork running everywhere. It was not layingdirectly on the surface of the roof, but was held approx. 2' higher by lots of metal legs. In order to modify the surface of the roof, all that ductwork would have to be picked up and later re-installed, which would have been expensive and cause potential problems with the HVAC system. That was the reason we recommended going with a TPO roof, which uses a thermal plastic membrane. To those not familiar with it, it is kind of like a PVC "pool liner" material. It was recommended to Members SPECIFICALLY BECAUSE IT WOULD HANDLE STANDING WATER BETTER than a tar and gravel roof or a similar petroleum based product. This was absolutely the right approach, and quite honestly I'm surprised with Member's criticism because this was explained and discussed with them in detail, and on more than one occasion. We take pride in trying to offer the best-value solution to every remodeling situation, and we always explain and attempt to educate our customers, as well as listen carefully to their concerns. This isn't a sales pitch, it is literally how we engage with our homeowners in order to make these deisions with them. I'm sure many of our customers could attest to that. That was exactly the case with Member's roof, which is why I'm somewhat disappointed with this response. However, If there is anything that needs to be checked on the roof, we will go back and check it, and if there was an oversight on our part we will gladly repair it. All Member needs to do is call us."

"Really, You're picky? I did not notice that at all... Seriously, though, thank you for taking the time to submit this response and for your positive review. we enjoyed working with you. Shai"

"Thank you for the positive report. Your praise, as well as your input, is taken seriously. We will take steps to make sure we are more available to answer the phone during business hours. Thank you again, Shai Shelhav"

"Thank you for the positive review. It means a lot to us. we enjoyed working with you, and look forward to attending to your home improvement needs in the future. Shai"