ABC Bonded Warehouses Inc

I selected ABC Bonded Warehouses because they are an agent of Wheaton Van Lines, whose reputation I was long aware of. Their estimate was the middle of 3 that I obtained. I wasn't encouraged when I first called to get an estimate; no one answered the phone and there was no way to leave a message. When I reached Dick Penny, the proprietor, he seemed puzzled that that could have happened. It took over a week before he could stop by to give me an estimate (I got the first two in about 3 days). During the entire time prior to the move, Mr. Penny was unresponsive; he never called when he said he would; I always had to call him. Despite this, I selected them based on Wheaton's reputation and competitive estimate. The moving crew was punctual, at both ends of the move. For the most part, they were professional. One of the movers, however, had a poor attitude. When I questioned why he was tagging individual items (I thought they couldn't take them), he got surly. His comment was "I've been doing this for x years...I don't care anymore". Since I agreed to do all the packing myself, they didn't need to bring any boxes. I wish they had brought at least a few, because I ran out of boxes finishing up packing the night before. They didn't have a single box. They refused to take anything that wasn't boxed up. At the destination, the crew was better than in Albuquerque. They hustled, and mostly paid attention to my directions about where to put what. But even the driver, Thomas Ames, seemed to be losing his patience. When they were finished, he wanted me to sign off the checklists even though there were several blank spots. When I asked to check for the unaccounted items, he sighed "this is gonna take forever". But he agreed to check until all the blanks were filled. At the end, I thanked him profusely, and said "it's been rough for all of us" and parted amicably. I've moved across the country before, but I can't recall a rougher move. Yes, I could have helped by being 100% ready, but at the same time, they could have been better prepared to handle the unexpected. Disappointed.

The movers were two hours late because two men got into a fist fight and then the remaining two movers were terrible and had poor attitudes. they scratched my walls, got my carpets filthy, and were rude when I asked them to be more careful. When it was almost dark and they still had a lot to unload, i asked the driver why he did not request a third mover as had originally been planned. He responded that he did not want to pay for another guy. After a heated discussion with the driver and then the national office, a third man was sent over. He was very professional and efficient. I am sad to say that we have used Wheaton, and in particular ABC Bonded in the past, and we were pleased. This last experience was horrible and I will never use them again!