Response from ABC Appliance Repair
A service Call is to provide the customer with a diagnosis of "what is wrong" and "what needs to be performed" it is NOT a labor cost to repair an appliance. This was explained to you in detail, we have not provided a service to you and have collected no monies from you to warrant a negative review. As explained to every customer by phone when initial contact is made: Our Service Call Is $55.00 + tax, the Service Call Is Waived When A Repair Is Authorized. Repair Cost Is A Flat Rate Cost. Parts & Labor Combined, Not Itemized. You called insisting that you had the diagnoses to repair. The 159.00 is Part and Labor cost to remove all panels to the dryer, clean out all the lint, remove any items or debris that were jammed and install a new lint screen. We provided you a fair and honest assessment by phone based on the fact that you refused to schedule an appointment. Technician Will Provide Repair Cost to Customer When Scope of Work Is Identified At Time Of Scheduled Visit. We Will Match and Beat Any Competitors Advertised Service Call by $5.00 "subject to verification" A service Call Is Collected Only When You Decide Not To Have Your Appliance Repaired. As our receptionist explained to you, "the 55.00 + tax, is to diagnose and show you what is wrong with your appliance" the part and labor cost is combined to provide you a final repair cost. You are not charged the 55.00+tax service call when a repair is completed. No conflicting pricing with ABC, our policy can also be read online at [hyperlink removed]