Response from ABC Appliance Repair
Customer Stated Repairman turned up on time. ABC RESPONSE: We make every effort to Value our customers time. Customer Stated The ice maker and valve had to be replaced. ABC RESPONSE: Before Technician performed any repairs the Customer was made aware of the cost to repair and signed the invoice to authorize the repair. The Tech made a trip to parts distribution picked up the New Icemaker and New water valve and installed on the same days visit. Customer Stated Was about to leave when I noticed equipment still on the counter - ice collection container. He did put it back. ABC RESPONSE: The customer asked technician to show her how to use the ice maker, the bin had to be removed for demonstration, the tech was about to reinstall when the customer observed it on the counter. Customer Stated I feel the mess made after I found the collection container on the counter was unnecessary. Tech Response: I actually left the area cleaner than it was when I arrived. The mess was melted Ice due to leaving the Bin on the counter for a few minutes to train customer on her request to learn the icemaker operation. I also wiped the entire kitchen floor on hands and knees to ensure customer satisfaction. ABC RESPONSE: It is our company policy to leave the area as clean or cleaner than we find it upon arrival. Customer Stated The bill was twice what it should have been. ABC RESPONSE: Due to the old icemaker being in a non repairable condition, a new Icemaker assembly and Dual Port Water Valve was installed with prior approval of the Customer. The Customer was provided the estimate before the work was done. At that point the Customer could have opted for the $55.00 service call only.