AAA Roofing Co

Our sincere thanks and profound gratitude to AAA Roofing for a thorough and timely roof repair for hail damage. From the very start, HB, your sales rep was on site, offering timely counsel plus solid and knowledgeable recommendations. Having sought estimates from four (4) different roofing contractors, all of whom were either no-shows or no responses, the AAA team was always prompt and most importantly, accountable...a rare commodity in the often irresponsible world of roofing contractors. The repair team left our roof area, the grounds and gardens adjacent to our property squeaky clean. That guarantee was fulfilled in great part because of HB's meticulous follow through. Need roof repair? AAA Roofing comes highly recommended by this happy customer!

AAA Roofing gave us an estimate of $1900 for roof repairs after wind damage. To do the repair, they sent one man out for less than 3 hours. Their estimate was a lie designed to defraud a senior citizen. They continue to say I owe $1900. Don't trust them they will lie to you.

Great! There is not a grade high enough for this company. The minute Jeff showed up at my door I knew I was in good hands. The workers were on time. The clean up was impeccable, inside(from skylights) and out. I wish for rain every day now. Thank you AAA!

Excellent from start to finish. Bill Elliott showed up on time for every appointment. He is extremely knowledgeable and answered all my questioned. They were able to complete the roof ahead of schedule. The workmen were polite and professional. Even the clean up was great. Neighbors have stopped by to comment on how good it looks!

Sandro from AAA roofing was an amazing and honest person. He came out to look at the roof and informed me the type of roof that I have is only installed by BAC Roofing. He advised me that they have a lifetime warranty on their roofs and I should reach out to them, even if it meant his company got no business from me. That honesty goes a long way in my books.

waste of time. they dont even return messages

I couldn't be more impressed with AAA Roofing! I worked with owner Tom Kirkpatrick, his son Jeff, HB Garcia, and Sandro Monge. They simply are the best. Please read their statement on Angie's list: It describes their knowledge, experience and their approach to the business, all of which reflect the highest integrity, and the highest integrity is what I got! I asked them to assess my on-going roof leaks and to give me estimates on repair and on re-roofing. HB and Jeff immediately came out, telling me my roof was in good shape and with repair would last several more years, i.e., that I didn't need re-roofing. I asked them to proceed with the repairs and to also give me an estimate for a re-roofing job. Sandro and his crew did fast and effect repair work and advised me on how to keep the roof in good shape. On the re-roofing estimate, when some question came up about whether we had one vs two layers of roof, HB and Tom made an extra trip out to confirm that it was one layer, and in the process further advised me on how to maintain the current roof, as well as what would be involved in eventual re-roofing. There was no charge for these estimates and the expert advice, by the way. The charge for the repair was reasonable. I give these people and their company my highest recommendation.

Overall a good experience. Replaced a tar and gravel flat roof with white 60 mil TPO membrane. Part of the installation process requires removal of the gravel from the existing tar and gravel roof. AAA encountered unexpected problems due to the gravel being embedded in the tar, which required removal of both the gravel and the tar. While this involved several hundred dollars in extra work, they did not request an increase in price. The work was required as the result of a very strong hailstorm that hit the area a few months previously, and all roofing companies in the area were overwhelmed with work. AAA was very straightforward about their very busy schedule, and told me they could not install my new roof for several weeks. We agreed to a start date several weeks out. They not only met the promised schedule but actually improved it by a week. The quality of the installation work was very good. TPO material is placed over foam sheets that are approximately 1/2" thick to provide both insulation and a cushioning layer. In some areas where the slope of the roof was questionable, they "stair stepped" additional layers of foam material to create a drainage slope - once again at no extra charge. They did a good job of clean up at the conclusion of the installation. 48 hours after installation was completed we were hit with 1.5" of rain in a 45 minute period - no leaks - best quality control check I can think of. My only (small) compliant was occasional problems contacting the project manager and office. However, I feel this was due to the overload of work at the time, and probably would not occur under normal conditions. I would definitely use AAA again.

Everyone we dealt with at AAA was extremely courteous, knowledgeable, experienced & helpful from Loren in the office, to John the estimator & project manager & the roofing crew. They were very efficient. We were impressed. We were even more impressed when a few days after completion of the job-the two owners came out to inspect the roof to make sure everything was done correctly & to our satisfaction. They were all fantastic!

The work was excellent and fully completed by the Ben G Roofing crew at AAA in November 2015. I am confident that the work they performed for us represents their full commitment to excellence in all of their roofing work. They explained the roof and how it was installed- then took photos after the roof was completed. The roofs look great!!! And all the people we talked during this process were friendly and helpful. We sincerely appreciate them and are grateful for their superb efforts. Thank you for letting me tell you about our experience.

Very well. Sandro and his crew did an excellent job.

It went really well. it went smoothly and everything was good.

I called AAA Roofing from a recommendation from a co worker. They were fantastic! They immediately send out an estimator, who gave us bad news about the leak in our roof. He took pictures and detailed the problem for me so that I did not have to climb up on the roof myself to verify. He was very polite and pleasant. It was during the monsoon season in Albuquerque, and they were very busy, so the work was scheduled a month out. To my surprise, they had a cancellation the next week, and came to repair mine because of the urgency. They did not require me to be home, they repaired the roof, took before and after pictures through out to prove the work, cleaned up, and sent me a bill in the mail the following week. THEY DIDN'T REQUIRE ANYTHING DOWN BEFORE DOING THE WORK!! That to me is AMAZING these days! It has rained numerous times since, and I have not had any problems. Will never call another roofer!

Good overall. Bill Elliott the estimator was great to work with from start to finish. Bill not only gave us the estimate, but he also showed up the day the work was to begin to ensure everything went smoothly and then check in on the job during the day. The roofing crew was prompt and overall they did a pretty good job in cleaning up the roofing debris but left behind empty water bottles and other roofing materials. Also took some blocks from my yard and used for wheel chocks for the truck and then did not return them from where they got them. These deficiency were told to Bill and he did his best to rectify. Overall we please with the workmanship of the new roof.

This AAA Roofing crew did a super job. Jeff Kirkpatrick was my the primary contact. John was away. Jeff was responsive and instructional and informative when I asked questions about TPO roof materials and the job. The crew was efficient and the completed job was fantastic to see completed. Also after the TPO was mechanically fastened the seams were robotically welded insuring longer life. This job was warranted for 10 years workmanship and 20 years for a manufacturers product warranty. Also Jeff took photos during the work in progress so I could see the work from another location. Tear off and clean up was completely done and the debris removed from the site. Everything removed from the roof-vents ducts, etc was replaced after the TPO was installed. I was impressed by everything that was accomplished by this crew and this company during this job. I would gladly use the AAA Roofing Company again based on my experience with them and their performance on this job.

The quote they gave me was less than what I had been quoted, and they included more work than the other quotes. They were here on time, did great work, and took time to explain everything they did.

They were excellent- a family owned business! It was a good cost from all the options we had. We were very happy with them! They always came out for our questions. They were very willing to answer any questions.

First off, my quality score of and quot;Cand quot; has nothing to do with the TPO material itself, or the estimator. It has to do with the level of pride in work and attention to detail. The estimator Bill, is very professional, and came out several times to discuss the process and measure two different levels of the roof and worked up several different estimates for tar/tpo, and whether we did each section, or the whole thing. Very thorough. The installation of the TPO seems to be waterproof, which I guess is the most important thing. Any issues I have are with the crew and during this remodel I'm noticing with all contractors that there's a huge disconnect between the and quot;company representativeand quot;, and the work crew. When there's no one with a vested interest in the company on the job site, it's kind of a crap shoot as to how the work is done, and the attention to detail. Now my wife went up on the roof after, and said, and quot;ooooh white and clean!and quot;, and I'm starting to think that has something to do with the majority of straight A reviews for companies. I'm different. This is what I saw: 1. The crew dragged hundreds of pounds of gravel and old roof right across the top of the existing and quot;goodand quot; roof that wasn't getting replaced. They made many trips this way, and it didn't sound too good from inside, and I can't imaging that's really good on a roof. 2. The roof section above looks like a trash confetti gun was blasted all over the roof. They picked up the big stuff, but come on. 3. The dragging mentioned above really did a number on the gravel up there and it's a mess. When they started it was a nice even coat of gravel, and now it's.....not. A quick run over it with a broom to level it out would have only taken a few minutes at most. 4.They said they could build up the low spots, which they did, and they built in channels under the tpo to guide the water to the canales which looked amazing. In reality after the first rain, it is built up so much over those low spots that now (confirmed with a level) the roof on the other side is at best, flat, and at worst, pitches away from the canales in some areas, and now pools slightly in the opposite corner. It's also pooling up against the base of my skylight curb. If the water doesn't pool for more than a few days (from what I was told) all is good and is still warrantied, so, I guess it's fine. 5. Those channels I mentioned in the foam under the tpo....in reality again, one is blocked (high spots) from letting water through one canale, and is funneling most of the water through the second, and only other, one on a different wall. Wouldn't be totally bad, but I had mentioned that I hoped they could get more water going off the blocked one. Reason being, when it rains and the one that's open the most has a waterfall coming off it, the water pools on the ground there and has made it's way into the house and soaked the carpet. I'll have to dig a channel for that water since it's almost all coming off that canale now which isn't a huge deal, but now a river of water is going to carve a canyon through the front yard, and I'd rather they just taken some time and maybe used a level and the other canale could take some of that load and we would have been able to use a rain barrel there. 6. The swamp cooler: They took it off in a matter of seconds seemed like, set it down on the good section of roof, and broke a support leg off in the process. Now they did replace the whole cooler roof jack (ducting) coming out of the roof that I had bought ahead of time, and after they left, I stuck an endoscope down in the duct and they actually did a decent job of meshing the new ducting with the old coming out of the house. The attachment of the cooler later on to that new roof jack is another story. They came and got me and showed me that is was all level and there was a slight air gap between the cooler and new ducting (roof jack) on two sides....I said ok I'll take care of the gap later, and went back down. After they left I went up and couldn't help but laugh, and shake my head at the same time. The cooler looked like a drunk that just came out of the bar. One corner was inches lower than it's opposite and the whole thing was hunched over and looked like it wanted to lay down, and there was random globs of caulk vomited all over the base where it attaches to the ducting. And that equal gap they showed me on both sides was now one huge gap and then no gap on the other side. And the support legs of the cooler were just sitting (with an added piece of tpo) on the tpo roof. When you walk around up there or kneel down on that stuff the foam underneath and quot;givesand quot;, so sitting those support legs right on the foam didn't seem like a good way to distribute that weight. The fix: I cribbed it up and leveled it with wood, took off all the legs and readjusted it. Cut blocks of wood (pressure treated endgrain) for the feet of the legs to sit on with that extra piece of tpo between the wood and roof membrane to distribute the weight across more of that foam underlayment. Then removed most of their caulking nightmare, and now that the cooler was level I recaulked the (now mated correctly) joint between the cooler and ducting, and closed the now equal gaps on either side. I've never done that, and it only took 20 mins at the most by myself, and now it's solid, level, and just looks clean. In conclusion: I am in no way suggesting you don't chose this company. These are just my personal experiences being someone that has attention to detail, and I expect that when I spend my hard earned money, the company I choose has that same attention to detail. I am finding however that it is a VERY difficult thing to find. I would gladly pay thousands more for craftsmen to do the work, but where in the world can I find them. If you see more than , and quot;oooooh white and cleanand quot; when you look at a roof, then maybe this review will give you some things to talk about with your roofing estimator. If you only step outside your front door after the work is done and don't know what you're looking at, you'll be super happy cause it will be waterproof.

Great! I would highly recommend!

They were very nice but we decided to go a different way.

We were in the process of selling our home and when the home inspection came through, they found a bubble in the roof. We called this company to fix the problem and they did. They were on time, and did the work accordingly. The price seemed a little steep but we needed it done, so we went ahead. About a month later, Albuquerque experienced some of the craziest weather in decades! Heavy rain, strong winds, intense storms. At this point, the buyer was now living in the house and called me to let me know the roof was leaking. Closing hadn't gone through on the house yet, so we, the sellers, were responsible for fixing the problem. After inspection, we found that the leak was coming from the same place the bubble was once located that AAA Roofing was suppose to have fixed. I immediately called the company to schedule them to take a look and determine whether it was the same spot or not. Having been hit so hard, the whole city of course booked up every roofing company in existence so our schedule date was about 3 weeks to a month out. The date I was given was October 7 and the time frame was between 8 and 12, which in my opinion is ridiculous, considering the company only operates Mon-Fri. Who is available for the entire morning any given day during the week? In general, not most people. Anyway, the buyer agreed to take the morning off the wait for someone to show. No one showed. I called to check it out, turns out they put us on the schedule for the 9th. Could have been miscommunication, however, I wrote everything down when given my date and time, and I had the 7th. So, who knows. I was then told that on the 9th, no one had to be there. Someone could be there if they wanted, but it wasn't absolutely necessary. So, the 9th passes, I'm assuming someone came and took a look. 2 days later, I've heard nothing so I decide to call and see. Well, the ladies in the office have no idea what happens outside the office, and therefore had nothing to tell me. The repair man would be in on Monday and I would then receive an email explaining the issue found. Monday comes, no email. Tuesday morning I finally receive an email explaining someone was there, yet did nothing because no one was home and he needed someone to be there....this is where I'm starting to get angry. I WAS SPECIFICALLY TOLD NO ONE HAD TO BE THERE. So all this time I'm waiting to here what they found, when all the while they didn't even look at anything. I called, complained, and was given no relief as an angry customer. They rescheduled me and said that was all they could do. I am now scheduled for another date, still awaiting this problem to be fixed. I WILL NEVER USE THIS COMPANY AGAIN. THEY ALSO DONT WARRANTY ANY OF THEIR WORK AND IF THE LEAK IS SPROUTING FROM THE SPOT THEY WERE SUPPOSE TO HAVE ALREADY FIXED, THEN THEY WILL ONLY FIX THE ROOF FREE OF CHARGE, AND WILL DO NOTHING ABOUT INTERIOR DAMAGE OR POTENTIAL STRUCTURAL DAMAGE.

Everything went very well. The company's rep was very professional and the job was done quickly with a minimum amount of disruption.

Coordinated, scheduled, and provided a bid for re-roofing. the work was done on time with no problems. I would use them again. Good communication and coordination with me, the homeowner. They were competitively priced.

It took a while for me to get an appointment with them, although that did not really matter. My roof was not leaking, it was not an emergency. But I needed to get it redone and it took almost 6 weeks before they could come and do it. I thought they were a little bit expensive but I would not say that they were overpriced. As for punctuality, though it took a while for them to get started, they did not make any pretense about that because that was the time they told me.

It was great. We were very pleased.