Response from A+ Painting
We at A+ PAINTING pride ourselves on doing the best job for every customer we encounter. Unfortunately in this case, there was some misunderstanding by the perspective customer about the promotion she had already purchased, without making sure her project would qualify. The customer said there were various colors on the walls and I explained that in order to fully cover this it would probably require multiple coats of primer and paint. I explained that the Big Deal promotion had to stay within the parameters of the very specific offer, but as always I offered to come out and take a look to see what we could work out. I gave the customer a possible price range of $350-$500, but did not give an exact price, as I never saw the property. We have never received less than an "A" grade, yet though we did not perform a service for, nor even got the chance to give a bid to this customer they rated us with an "F" grade. We at A+ PAINTING strongly dispute this review. In the future we will continue to provide the "above and beyond" service, which has deservedly gained us the reputation we work so hard to earn from our friends on Angie’s List.