ALAMO AUTO GLASS

unknown

This should have been a simple task, remove and replace a cracked windshield in my truck. First, the company only sends one person for the job; a person that has multiple jobs in various areas. The work was done in a timely manner, about an hour. The bad part started as the technician drove away; my daughter discovered multiple broken pieces of broken ABS beside the truck. I looked at the wiper cowls and found that they were broken on both the drivers and passenger side. I immediately called the technician, the company office and the supervisor; no answer, so I left voice messages. I then called my bank and stopped payment on my original check. The worst part part was I was told by both the technician and the supervisor that the cowls were already broke! I asked if that was the case, why were the broken parts arranged like a puzzle on the truck!!! Then both people went on to explain to me that the shrouds dry out and break....really! My only point was; NOTHING on my truck was broken before anyone from Alamo Auto Glass worked on it, so who was going to pay and fix it? After three weeks, the supervisor calls me to tell me that he found parts in El PAso, TX. I called the dealership in question, and was given a totally different price, the staff at the dealership had no recollection of speaking to anyone from Alamo Auto Glass. Long story sort, we settled on $70 for the labor cost, but now I have to pay $240 for new shrouds. DO NOT call these people to work on your vehicle. The technician explained to me that they receive no formal training, they are task saturated throughout the workday. Nice people in a bad situation, go to another place if you can.