Richard, the owner, was a true professional. He listened to me and took me seriously. He emptied the salt container and then used his cell phone to call the manufacturer. Sure enough, I was right! The plumber had assembled the salt tank incorrectly and, even though it looked like the machine was working, it really wasn't. Rich then put it all together correctly. He showed me how to reset the machine and gave me tips about the correct level for the salt. Within two days, my water was soft again. I highly recommend this company, and I wish I had hired them to begin with. They know more about water softening than the average plumber.
Description of Work: I had a great water softening machine for many years until it finally died. I hired a plumbing company to replace it for $2,000. After two months, the level of the salt in the tank had not changed and the water was not soft. I called the plumbers back and told them something was wrong. The man did a few minutes of checking and then assured me that it was working perfectly. I knew it wasn't. I was so angry that I unplugged the machine for several months. Then I saw a Superior Water Conditioning truck in my neighborhood. I decided to call in the experts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Richard W.
06/2014
5.0
water softeners
+ -1 more
In general, we received good service from this service provider. He was a bit slow in responding to a concern, but once he did get back to us the problem was resolved quite satisfactorily. I would recommend this provider to others.
Description of Work: Installed whole house water softening and filtration system.
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Service Categories
Water Filtration and Softening
FAQ
Superior Water Conditioning is currently rated 5 overall out of 5.
No, Superior Water Conditioning does not offer free project estimates.
No, Superior Water Conditioning does not offer eco-friendly accreditations.
No, Superior Water Conditioning does not offer a senior discount.
No, Superior Water Conditioning does not offer emergency services.
No, Superior Water Conditioning does not offer warranties.