Acquatic Pools Inc

Pricing was highest by $200 of any other service provider. Argument given when simply asking to close a pool with a softcover. Very difficult people to deal with. Maybe they are great, but will never give them another try.

We set an appointment for a pool opening, paid a $480 deposit and they never showed up! Despite an email confirmation and a follow-up phone call.

Paid $2000 deposit for a new liner September 2021. See the photo for how my liner looks today May 20 2022. Called last week for an update - the liner not even ordered! Darren never responds to emails or phone calls. Worse part is our liner was still usable - but Darren cut it out to take measurements.

The company charged $130 for the service visit, which lasted aprox. 15min. The service person fixed the problem. Two weeks latter the heater did not work. They came back spent another 15 minutes got it to work but charged me another $130 for a service visit. I was told to discuss the charge with the office. After repeated calls to the office I was told that it was a new incident and I should take to the manager. Before i was able to contact the manager they charged my credit card. Oh by the way the pool heater stop working three weeks latter.

We called Aquatic after weeks of delays with our usual pool service company to get our gas pool heater fixed. Aquatic came in just 2 days and was able to diagnose and correct the problem immediately.

Terribly wrong! The cover ordered by Acquatic Pools from Loop-Loc was the wrong size. Faulty installation by Acquatic Pools resulted in the cover not staying on the pool and causing damage to my surrounding concrete deck and breaking the springs on the cover.This caused me further expense to repair my deck. No repair or acceptance of responsibility for this problem by Acquatic Pools is forthcoming since I have called them several times and they do not return my calls. They are VERY unreliable and do VERY BAD workmanship. They do not stand behind the products they sell or the workers they employ when a mistake is made and they do make a lot of mistakes. Darren Pellegrino ordered this cover for my pool over the phone without asking any pertinent questions or even seeing the pool. Isn't he supposed to be the pool expert? He is the president of the company. 18 months later, he still has not fixed the problem nor taken responsibility for it.