Instead, as the contract stated that the stump cavity would be filled with mulch, the company overfilled the mulch and it spilled onto my neighbors property. I tried contacting them various times to fix this, but they wouldn't help whatsoever. They said they would come 2 different times to clean it up, but there were always excuses why they couldn't come out. It cost me $210 to have a handyman take care of the problem. The business was negligent, irresponsible, and definitely has extremely poor business practices to do something like this. When I made a complaint to the BBB, the business was supposed to have contacted them within 14 days, and they didn't. I was then told that the BBB would try to contact them again, and they yet again didn't respond and my case was closed. They have no regard for authority, and I would strongly recommend not hiring them.
Description of Work: They pruned the oak tree, and also removed and filled a stump later.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$700
Response from ASPEN TREE SVC INC
Hi [Member Name Removed], After reading this review I was very confused. I think maybe you have mistaken us for another tree company. I checked our database, you are not in our system as a customer. We don't have your address listed either. Would you mind checking your paperwork to see who you did use to complete your tree work? Please call our office to discuss this with us.
Raymond S.
06/2016
5.0
tree service
+ -1 more
unknown
Description of Work: Trim trees
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$900
Margarie F.
02/2016
5.0
tree service
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Diane C.
06/2015
5.0
tree service
+ -1 more
They were very fast and efficient. cleaned up! responded to an urgent call. Really excellent service!
Description of Work: trimmed trees & branches hanging over garage & driveway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Dwane R.
12/2014
5.0
tree service
+ -1 more
Casey (owner) is a true master at his craft. He came out to perform an estimate and awed us with his knowledge of trees, life cycle, environment etc. The day of the work the crew came out and worked the entire day. They covered anything around that had possibility of being damaged or dirtied (due to the stump grinding). Excellent workers with great supervision.
Description of Work: Company removed two trees, one of which was dead, removed the stumps, trimmed all trees on our property and planted three new trees
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$750
Dennis L.
10/2014
5.0
tree service
+ -1 more
Provided stump grinding for the trees for a extra $150 by another service .Workers were respectful and professional.Clean up great . My wife and I were very pleased
Description of Work: Took down 3 huge trees. Trimmed all my trees in my yard--large yard
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Tree Service
FAQ
ASPEN TREE SVC INC is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 3:30 PM
Tuesday: Closed
Wednesday: 7:30 AM - 3:30 PM
Thursday: Closed
Friday: 7:30 AM - 3:30 PM
Saturday: Closed
ASPEN TREE SVC INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, ASPEN TREE SVC INC does not offer free project estimates.
Yes, ASPEN TREE SVC INC offers eco-friendly accreditations.
No, ASPEN TREE SVC INC does not offer a senior discount.
Yes, ASPEN TREE SVC INC offers emergency services.
No, ASPEN TREE SVC INC does not offer warranties.
ASPEN TREE SVC INC offers the following services: Pruning, Removal, Planting, Cabling/Bracing, Sub-Surface Fertilization, Stump Grinding, Storm Damage Restoration, Lightning Protection Installation.