WB Steward & Son

This is exactly what I wrote on the WB Steward & Son web site in September of 2015 and I stand by my review today in October 2017: To Potential Clients: If you really want to know how this W.B. Steward & Son business REALLY operates, absolutely head over to the history section and click on the link to the family-owned business origins as written and signed by Don Steward Senior on Christmas Day of 2007. Although Don Steward Senior is in Heaven now, his son Don Jr has maintained the integrity and professionalism his grandfather started many years before. As for me …I did not know much about the HVAC business or about the Steward Company until spring of this year, 2015. I am a nurse, wife, mom and grandmother, not a heating & AC expert. When our home’s 14 year-old HVAC system started showing serious signs of ageing and our electric bills were climbing steadily upward, I arranged for a few companies to assess the situation and let my husband and me know what their ideas for a resolution were. I will not comment much on my experience with “the orange people.” Suffice it to say they talked a lot and wanted to charge a LOT for what in my opinion seemed to be “not much” of a system for our particular needs. Another company measured a few windows and took a fast look at our system, then quoted me a decent price for installing the system. I liked them, but I wondered if there was more to assessing a home’s HVAC needs than spending roughly 10 minutes inside and outside the house. When Don Steward Jr came to our home, I was taken aback by his incredibly thorough presentation, which included careful inspections of our house from attic to basement to HVAC, in great detail. He covered so many subjects which related to heat, humidity, venting, air exchanges, thermostat control, corrective duct changes, high efficiency air conditioning, etc etc etc. When he left, hubby and I had a wealth of information to absorb, and soon I was provided with at least five references to check. And I did check those references. Every one of them. All were articulate people from towns around here (Gloucester County) and each had a story to tell about how they came to know Don, his company’s quality of work, and how they would highly recommend “W.B. Steward & Son” to their loved ones and all who asked about the company. One fellow said he owned his home for many years and he was floored at how much utility money he saved after Don assessed his home and made several improvements, including the installation of an appropriate HVAC system. After five glowing reviews, there was only one choice for us: going with Don and his very experienced team. The process was seamless. Don checked in on occasion, and upon final inspection, he wanted to make an adjustment, so that our system would be even better. The guy is a perfectionist, and when it comes to being comfortable in the winter and the summer, that’s the kind of HVAC company owner I want: someone who, along with his crew, wants to make things PERFECT. I wanted to write my own review in early 2016, after I had used the new heater a bit, but I could not wait. WHY? Well, once I got my first electric bill and I had saved about 50%, I thought there must be some mistake. The second bill was similar. But after my 3rd electric bill arrived this week, and I realized that what Don and his people did was cut my electric bill in half, I HAD to write NOW and not wait until after the first snow flake had fallen. Additionally, I have never felt this kind of indoor coolness and comfort level. We’ve had six heat waves this summer and I like things cool, but in the past I paid a heavy price for comfort during majorly hot days. And the humidity was awful. No more. Not with my new system. In closing, and this might sound nuts, I feel as if Don really sees his clients, not as just a way to make a living, but as a way to add to his family, one group at a time. He and his technicians & office crew are more than knowledgeable and friendly. They treat YOUR house as if it were THEIR house. God bless Wilbert Bradshaw Steward Jr and those who followed in his footsteps. They did, and continue to do, an EXCELLENT job! I’m proud to be a recipient of the family service. Very Sincerely, Mrs. J. L.

Today is Sunday Oct 21, 2018: I have no idea why Angie's List sent me a request to REPEAT my earlier review regarding the EXCELLENCE of workmanship by WB Steward & Son in Woodbury Heights. That said, I have had no problems with the project they did a couple years ago and I still highly recommend them.

It went great.

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My "over-the-hill" gas-fired furnace would not start, even though the thermostat was calling for heat. The WB Steward & Son technician arrived within a couple of hours of my call. He checked all subsystems and verified that they were within factory specifications (even though the furnace still would not start). He then disassembled the fresh air intake system and discovered that leaves had been sucked into the intake, partially blocking the air flow. After clearing out the blockage, by listening to the furnace as it attempted (unsuccessfully) to start he concluded that there was an excess of condensed moisture which interfered with the ignition system. After he confirmed the existence of that problem, he remedied it, and the furnace started immediately. It continued to function flawlessly throughout the remainder of the heating season. I have always found WB Steward & Son to be very prompt, and to be skilled in dealing with furnace issues.