NJ Pipe Doctor LLC

this company is the scum of the earth. their google reviews have to be made by friends and family because they robbed me. They didn’t do their job properly and charged insane prices. I called to have a line clog cleared out and paid extra for the camera, they still have not provided the camera 3 weeks after I paid for it. When I called to complain about the clog not being fixed and the camera still not being provided, they told me I’d have to pay again even though the guy didn’t do the proper job the first time and they lied and said that the camera wasn’t part of the price but “complimentary“, even though the plumber told me it was an extra charge. this company is awful, half a mortgage payment for 15 minutes of labor, and they didn’t even get the job done, these are disgusting people.

I hired NJ Pipe Doctor to fix a leaking faucet. Their technician spent 30 minutes replacing two valves and water supply lines, charging me $400. However, the leak was actually coming from the pull-out faucet, not the valves or supply lines. Even I could clearly see where the leak was when I checked under the sink afterward. Unfortunately, I was in a rush for an appointment and didn’t verify the work before the technician left (my oversight). When I realized the leak was still there and called them back, they refused to acknowledge their mistake and insisted I pay another $300 in labor charges. I declined and decided to go with a different company instead. I will never use NJ Pipe Doctor again—poor service and dishonest business practices.

I typically only write reviews for exceptionally good or very poor service, and unfortunately for us this falls into the latter category. We have been stuck in a four-month nightmare with NJ Pipe Doctor including spiraling costs, delay after delay and poor-quality work. If I could go back in time, I would never have chosen to work with this company and felt compelled to warn others about our experience. We initially hired NJ Pipe Doctor to fix an issue with our kitchen sink. While the plumber was here, we also asked them to look at our toilet as we were having a separate issue. The plumber Bryan advised us that we should replace our sewer line immediately as it was very old, damaged and could cause serious issues if left untreated. At the time of the work, we had a 2-week-old baby and Bryan assured us the work would be done quickly and we would not be without plumbing for long given our circumstances. Our initial estimate seemed expensive but based on prior reviews we thought we were paying a premium for high quality and quick work. Almost immediately after the crew broke ground, we knew that was not the case. The one-day job turned into a three-day ordeal, while our house looked like a warzone with construction debris and dirt strewn all about. While replacing the sewer line, the crew accidentally destroyed our water line and told us that required an emergency repair. We were told the issue was caused by a third party mistakenly flagging the water line, and that third party admitted fault and agreed to reimburse us for this part of the job. This water line added several thousand to our bill, which we agreed to under duress with the understanding that we would be reimbursed later. After several months, we were offered a paltry $288 settlement and left with the feeling that NJ Pipe Doctor padded the bill and took advantage of our situation. After the initial three-day job, we had to repeatedly call NJ Pipe Dr back to our house to correct their work. I lost count how many times the plumbers failed to return phone calls, showed up hours late to appointments, or no-showed altogether after we cleared our schedules for their appointment. Most notably the first time it rained; water gushed into our basement around the sewer line hole for nearly 48 hours. The drilling of that hole also added several thousand to our initial estimate which still has me scratching my head. I have called several times over the past few months asking to speak with the owner of the company and have always been told that the owner is not involved in the business and I’m already speaking to the people in charge. This work cost us upwards of $40,000 with very little covered by insurance, a significant increase over the initial estimate. This will go down as one of the most expensive purchases of our lives, and we can’t believe we paid that much for the quality of service and craftsmanship that we received. Editing to Add: (9/29/2023) Unfortunately for us, the nightmare with NJ Pipe Doctor continues. NJ Pipe Doctor replaced the toilet in our primary bathroom during our 1st project. The job was not completed correctly, as the plumber did not secure the toilet with enough wax rings, causing a massive leak in our kitchen ceiling. Of course, NJ Pipe Doctor said our bathtub was causing the leak because they would never install a toilet without the proper seal. But lo and behold, the remediation company confirmed the leak was coming directly from our toilet through infrared camera. We have been out of our home for a week as our kitchen ceiling needs to dry from the leak and be replaced. NJ Pipe Doctor responded to my first review: "Please call our office and we will make this right..." For the record, NJ Pipe Doctor has never done the right thing in any scenario. They continue to place blame and not hold themselves accountable for the faulty work they have completed. Plenty of other plumbing companies do good work, are honest, reliable, and act ethically in their business practices. NJ Pipe Doctor is not one of them!

My sales representative Bryan he was the best very informative and accommodating. He was able to repair my sewer line in one day. The job was neat and the worker was above satisfactory. I would strongly recommend this company and make sure you ask for Bryan.

Excellent. Rob the plumber showed up on time, was friendly and courteous and professional. Rob explained the work that had to be done and fixed the problem to my satisfaction. I would definitely recommend NJ Pipe doctor to anyone who need plumbing work done

Called for plumbing emergency and guy showed up within an hour I showed him job and told him I wouldn't stand over him but watched him on a camera. Guy was honest from the door and did exactly what he said was going to do without a break or distraction. I probably should have tipped him more. Definitely calling back if it backs up again...

We have used New Jersey pipe Dr. a few times now at one location they installed a new hot water heater on second location they installed new sinks drains and faucets and toilets excellent job thank you guys Hogan Automotive

Great! Ray always does good work

Ray as his staff are amazing. couldn’t find anyone last minute. Was there in less then hour and did a job that many said they couldn’t. good work, affordable. thanks again.

Awesome! Reasonably price, showed up on time, did a great job and cleaned up perfectly. What more could I have asked for??

They were very prompt. Completed the work in a timely Fasion and cleaned up when they were done I would definitely use them again.

Vey good went above and beyond of what was asked

I highly recommend NJ Pipe Doctor. They were fast to respond after having two pipes break. Very informative and responsive.

Great Service Great Prices Great Work