Delsea Exterminators

I initially contacted Delsea Exterminators in December, 2012 to deal with a problem of "camel" crickets in my basement and first floor. I wanted to get on an annual service plan so as not to have to deal with these in the future. There service plans did not start until April but they would honor their service plan fee for the December treatment if I agreed to an annual contract starting in April. I wanted a contract so I agreed. The technician, Ed, treated my home for the problems and the pest completely went away and that winter I did not have any additional problems. The annual service agreement started in April with Ed again visiting my home and only needing to treat the outside. Services were scheduled for April, June, August and October. In mid-September I again started to see "camel" crickets in the house and to hear a lot of normal crickets in my walls. Shortly thereafter I spotted two mice in my basement. This is a particular area of concern for me as my wife does not like mice so the next day, Wednesday, I contacted Delsea Exterminators first thing in the morning to report the problem and to request someone come out to address the issue. Around 11am I got a call from Ed, the technician. The first thing Ed asked was if this could wait until my next scheduled service in October about 4 weeks away. I said I would not be comfortable with waiting that long as it was only mid-September. If we wait until mid-October who knows how many mice I would have had. Ed then said he was in my area and could come right over. Unfortunately I was at work and told Ed I could not be home until 2 or 3. He said that would not work for him as he would be out of my area. I offered to be home anytime on Thursday or Friday or the weekend to get this taken care of. As he did not have his schedule handy he would have to give me a call back. That was the last I heard from Ed. The next Tuesday I got a call from the owner wanting to set up an appointment for the next week to come out and treat for my problems. At that time I told him I was upset at the lack of response and when I have not gotten a return call by the weekend had gone to Home Depot and purchased Ortho Home Defense Max and mouse traps to take care of the problem myself. The response for the owner was "well that won't take care of your problem". At this point the conversation went from bad to worse and ended up with me saying that I did not want them coming out to my house to treat and that after the October service on my contract I would not be renewing with them. The owner then told me that he could cancel the contract right away and not come out in October. I said that was fine with me and the owner hung up. That was the last I ever heard from Delsea Exterminators. The worst thing about the entire episode was that there was never an attempt from anyone at Delsea Exterminators to apologize for the delay in response or the lack of service. I guess that they feel the service (or lack of service) they provide is more valuable than the money that I pay. My expectation when I am buying a contracted yearly service is that when there is a problem it is addressed in an expedient manner and lot left to linger for days and weeks. In Delsea Exterminators defense, they appear to be a small shop with only one or two employees. I am sure that being small makes it difficult to address peoples issues in a timely fashion. I would not recommend this company for pest control services as they do not appear to have the staffing necessary to address issues outside of the normal service.

He’s pretty good. I’ve used him since I moved into my house. They usually call me for an appointment. He checks everything for termite damage and he lets me know if I need to have the house sprayed or not. If they don’t see any damage then they don’t do anything. This is the first time I had to deal with them; my husband used to deal with them but he passed away. I didn’t know what the deal was with the inspection but they seemed okay to me. Price gets an A; they don’t cost that much. They came when they said they’d be here and they were very professional.