Hidden Hollow Acers

I recently moved to Whitehouse Station from a nearby town. My husband I purchased our home from a wonderful couple. Upon moving here we experienced a huge snowstorm! When we woke up the next morning you could tell there was a car in my driveway and I looked like my driveway had been plowed in the middle of the night. Mind you- there was at least 10 additional inches that came after the fact so I thought it was my neighbor or brother who both have plows. Weeks later, we had another snow storm- this time, my driveway was plowed and my walkway was “shoveled”. A few weeks later, a bill showed up in my mailbox for over $400 for “blizzard” services from the first snow storm. I was beyond confused. I never contacted this business for services. There was no contract. When I called to see what was going on- I was told that they previously worked with the last home owner so he just continued services even though the bill was to “new homeowner” so they knew the couple moved. What an absolute SCAM. They took advantage of me and have been nothing but absolutely nasty- now it is border line harassment. I filed a complaint to the BBB. They never answered- a week after the complaint was closed (today) and I get a call from a woman telling me I spoke to the workers while they were working? I wasn’t even home! Terrible customer service. It’s super disappointing because we would have loved to work with them on the projects we have planned for our yard! My brother and multiple friends are also moving to the area so now they know not to use this company. If they were respectful and easy to talk to- maybe this situation would be different but unfortunately here we are.

Good Service and local to the area. The manager, Matt, was professional and he made sure the job was done accordingly to my requirements. Surely I am going to use Hidden Hollow Acers again in future. A+