HORRIBLE! They were supposed to come back for a repair on what they did but kept saying they would come and then never did. Juan lied to me over and over. Absolute horror, they will take your money and then make promises they do not keep. STAY AWAY! BTW, I even gave them one last chance leaving a message stating I do not like leaving bad reviews, but will not if they just come back and fix the one issue.
Description of Work: Railing's fixed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Amanda P.
04/2019
5.0
wrought iron
 + -1 more
Juan responded very promptly to my request for an estimate. He showed up within hours and gave me a fair estimate. During the estimate, he brought a binder of pictures of previous work he had done as well as physical examples. He responded to my text messages (easier to get a hold of him via text than cell) and offered me additional photos to support my choice. I do wish I had a little bit more notice regarding when the rails would be ready and installed, however they came out BEAUTIFUL and his crew showed up and installed them immaculately. I would definitely use again! Thanks Juan!
Description of Work: Aluminum railings
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Kathy H.
06/2016
5.0
wrought iron
 + -1 more
unknown
Description of Work: Master Railings designed and installed hand railings for our front steps. They came with ideas and pictures from prior jobs and discussed our needs and the aesthetics of the railings. Their work not only allowed us to be more secure when walking up/down the steps on icy days, it definitely added to the curb appeal of our house. Many neighbors have complimented us on our new railings. They were professional, prompt and reasonable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Adrienne W.
04/2016
5.0
wrought iron
 + -1 more
unknown
Description of Work: Created & installed 82 feet of aluminum railing up our meandering cement front steps. Juan did initial measure & design; his guys came back twice to measure & create patterns for curved sections. Juan is great to work with- knowledgeable and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Pam C.
10/2014
5.0
wrought iron
 + -1 more
Everything went great - the moulding looks fantastic
Description of Work: Installed crown moulding
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
merle P.
07/2014
5.0
wrought iron
 + -1 more
Juan is a great person to work with. He is business-like and pleasant and produces the high-quality product that he promises.
Description of Work: In stall black aluminum reailing on side entrance/poorch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$650
Pratibha S.
05/2014
5.0
wrought iron
 + -1 more
The work went really well. Before i knew it they were done.
Description of Work: Removed old railings to replace with new, painted aluminum ones.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$770
Umberto F.
05/2014
1.0
wrought iron
 + -1 more
About as bad as it gets.
Description of Work: Nothing, that;'s the problem. Promised to come by to look at what I needed done, twice, after I called him 2 weeks after he missed the first appointment, then never showed, called or anything a second time!!
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
bart S.
02/2014
4.0
wrought iron
 + -1 more
Very nice - drilling into cement . Iron had lifetime baked finish
Description of Work: Installed wrought iron railing
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Gail R.
01/2014
5.0
wrought iron
 + -1 more
It went very well and we were pleased with his response time and his professionalism
Description of Work: Removed old metal railings and replaced with new aluminum railings. Also did some cement work on the steps that were loose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Rodney H.
01/2013
5.0
wrought iron
 + -1 more
unknown
Description of Work: Extremely happy with the result of my front porch aluminum railings. Custom and a great value. Thank you, Juan.
Rating Category
Rating out of 5
Yes, I recommend this pro
Rita S.
08/2012
5.0
wrought iron
 + -1 more
Juan came to us by referral. He promptly came to our home, brought books of samples, actual samples, and photo albums of jobs done previously for us to choose from. We picked the style we wanted and it only took a few weeks for Juan to make the railing and install it. He is a true craftsman. We were absolutely delighted with the the job Juan did and would use him again.
Description of Work: Installation of a railing on our new front porch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Jorge N.
03/2012
1.0
wrought iron
 + -1 more
He came to our home to look at the job, promised that he would get back to us in 2-3 days and never did.I placed a follow up call to inquire, left a message, and weeks later have not received a call back.
Description of Work: The job we called him for was for iron baluster work.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Diana M.
01/2012
5.0
garage doors, wrought iron
 + 0 more
The overall went very good. Any problems were corrected immediatley and with professionalism. I was given the same paint used forr touch up should I scatch the outside or inside raillings. I plan to call him in the near future to replace some metal gates in front and rear yard..
Description of Work: Indoor wrought iron railing and outdoor round aluminum railing.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diana M.
09/2010
5.0
wrought iron, garage doors
 + 0 more
Juan Ortiz is owner of the company and he was wonderful to work with. He was very skilled and well mannered. His price was phenomenal.
Description of Work: He created a whole new wrought iron railing for the front of the house and our circular patio on the front of the house. He also installed a wrought iron railing in our kitchen and 3 handrails for the steps on the back of our house.
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*Contact business to see additional licenses.
Service Categories
Wrought Iron,
Garage Doors
FAQ
Master Railings Metal Kraft is currently rated 4.5 overall out of 5.
No, Master Railings Metal Kraft does not offer free project estimates.
No, Master Railings Metal Kraft does not offer eco-friendly accreditations.
No, Master Railings Metal Kraft does not offer a senior discount.
No, Master Railings Metal Kraft does not offer emergency services.
No, Master Railings Metal Kraft does not offer warranties.