Gold Medal Service

So far so good. We were satisfied with the work they do. Their customer service reps are friendly. Their techs are as friendly as plumbers can be. We didn't call to ask them to fix the foot on the bathtub. He just happened to have the epoxy and told me he could do that.

They were very high prices compared to every one else. They also wanted to sell me a water softener system. They also told me my current water heater was not covered by warranty but it was. It was a very inexpensive part for the boiler but they ended up charging me a lot of money.

They grossly overcharged us. We thought it would be a routine thing. It ended up not being a routine issue. We found we could have done it cheaper elsewhere.

It was very good. Both problems were fixed to my satisfiaction.

They were fine. They had fast service and came quickly.

They aways call back right away. They also show up when they say they will. They come that day or the next day. Usually something is wrong when I call. They come very promptly and come when they say they will. The employees are nice. They seem to be well trained and know what they are doing. The price listed was for a filter.

I have used them for so long. They are very neat. They wear booties. They come right away when you call. They are very expensive. I have never used another plumber for a long time so I am not sure how they compare. Several times they have made an error and had to come back to fix it but they do come back which is good.

The last weekend of January 2011, the temperatures dropped to the single digits. We awoke on Sunday morning to find that we had no running water. The pipes had frozen because of the cold. We had only been in our home for about 2 months, and this was the first time we had ever experienced frozen pipes. We didn't want to call a plumber on Sunday, so we hoped for the best and managed to make it to Monday. Checked Angie's List for local plumbers, and called Water Works who said they could have a plumber to us that day. Frank arrived, and took a look around to see what was the issue with our pipes. He removed the tiles from our drop ceiling in the basement, and noticed that some of the pipes (mainly the kitchen and main bath) were located in a soffit, that was insulated, but obviously not insulated enough. He gave us an estimate to do the work and left us his cell number to call him back if we had any questions or if we wanted to schedule. My husband and I discussed the estimate, and came to the conclusion that it was not really something we could shop around, so we called Frank and he came the next morning. No sooner did he arrive, when the pipes burst. I thank God that this happened while he was there, rather than during the middle of the night. The work began right away, and was completed that day. Frank and another plumber, Rob, wore booties, and cleaned up after themselves, even though I told them it wasn't necessary. They even wore booties over their work boots (which really wasn't necessary, but it was nice that they did).

Excellent. I called them in again to give me an estimate to install baseboards to the main floor. He already anticipated room for expansion when he replaced the heating unit, should I decide in the future.

Although their prices are quite high, these guys do a very good job each and every time they've been at my home. They are courteous, personable, love my dog, and very easy on the eyes.

Their price was outrageous. Their price was twice as high as another estimate we received. We decided to hold off on the project. They were courteous and came when they said that they would, but their prices were just too high.

They came out and addressed the blockages in the lines. They took care of it and did a good job.

I've had a mixed bag of results. The first time, the worker was wonderful but the last was just ok. I would most likely work with them again in the future as they seem to have a competitive price for the services performed.

They have excellent response. The wore booties so they didnt mess up my house. They were also very professional.

While we were very relieved to have our sump system repaired on a Sunday morning before the rain storm hit, we will not be using Water Works again because of the hard sell for maintenance contracts, to purchase products (like carbon monoxide detectors--nothing to do with why we called them), etc. Both times we've used Water Works we were made to feel hustled and foolish if we didn't take advantage of the one time offer. If we took out the contract right now we would be saving so much on today's repair or purchases. Both times other "problems" in our house were pointed out that really should be repaired right away. Our house was completely renovated less than 5 years ago by an excellent contractor and the previous time we used Water Works for our heating system a different technician did nothing but point out how bad our brand new heating and cooling system was. Except for this minor repair we've been very pleased and resented being told that we now needed to shell out thousands of dollars to have what we feel is excellent work "redone". We ignored both technicians' hard sell in person and the follow up phone calls. We paid the "higher" rate and want no long term ties.

They did a fine job. Their pricing is a bit higher but they come when they say they will which is a good thing.

They are very courteous, but are masters at separating you from your money! By the end, I spent $1380! They did give me an estimate right before they started, but managed to add on extra tasks - replacing shut off valves and "rebuilding" the bathtub faucet. Also tried to persuade me to reset the toilet, install a water softener, install a whole house filter, and buy a new water heater all of which I am not going to do. I should have sent them away when I initially found out how much they were charging - in retrospect, I realize that $600 to install 2 (previously purchased) faucets is just too much!

The job was good but very expensive. I was going to have them do outdoor plumbing but their price was too high.

ServPro came to clean up the water damage. The technician said there was water in the pan which the Water Works repairman was supposed to have emptied and prevented from filling up again. The ServPro technician noted other problems that the air conditioner repairman should have fixed. I called Water Works and asked them to return and fix the problems . A different repairman came and said there we no problems and he didn't need to fix anything. He suggested that I install condensate emergency overflow switches for $900.90. I asked why they were so expensive and he double talked. I told him that I wanted to get other estimates. I called two other air conditioner repair services and they both said that the switches would be around $300!!! The ServPro technician came back today and said that the water level in the walls near my air conditioner was even higher than it was yesterday which makes me wonder if Water Work actually did fix the air conditioner entirely. Now I have to pay another air conditioner repairman because I don't trust that the job was done properly.

After talking with service manager Shawn, Waterworks found ways to save us money especially in these tough times. They even added extras that are not considered mandatory (emergency drain pan and cutoff). They were prompt, clean, and thorough. They did what they promised and there were no surprise charges. I would like to especially thank Frank for the wonderful work he has done. Now my family is staying cool this summer and the system is working better than ever.

Great - I called. They confirmed. Came when promised. Did work. Price was as quoted. What more could you ask for?

They were very nice. They came in quickly and they came out on a Sunday, the day they normally don?t work, which was good. They person they sent out was polite and professional. He cleaned up well after his work.

Water Works Plumbing seemed to be very dependable and they were very punctual. They showed up on time and they were easy to work with. They did quality work and I was very pleased.

They are very reliable and come when they say they will. They are very neat and cover their shoes before they enter the house. Their work is excellent and their prices are standard.

They are fair in price, top quality knowledge and in service, showed up on time, did exactly what I asked them to do.