Gold Medal Service

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Plumbing, HVAC, and electrical systems make your house livable. One minor issue with any of these systems can put your home at a standstill. In case you find yourself in this unfortunate situation, know that you can count on Gold Medal Service. For over 24 years, our company has been taking care of the homes of New Jersey residents through our top quality plumbing, HVAC, and electrical services. We are available 24 hours a day, 7 days a week to address even the most mind-boggling issues of your in-home equipment. From repairs, installations, and upgrades, our technicians are known for getting the job done right every time. We also provide upfront pricing with a full description of the service before commencing work to avoid any surprises down the line.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.6487 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
5%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 276-300 of 487 reviews

Barry S.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Everything went as expected and I was satisfied with Water Works. The tech that came out was very straightforward and seemed to be concerned about a minor issue with my system that he was able to take care of very efficiently.
Description of Work: I purchased a Big Deal for an A/C tune up and cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ines D.
09/2012
1.0
plumbing
  + -1 more
Cannot recommend. The only great thing about the company are the ladies that answer the phone and take care of schedules.
Description of Work: I have a service cotract with this company which I should cancel. Over the last year, I had multiple issues wit my AC unit.I had 4 different technicians come. The first one brought an apprentice, spent hours and told me the problem was that my unit was too big for my house. It had run well for 5 years up to that point. Problem not fixed. The second one came and said it was my air filter and sold me $100+ filters. Problem not fixed. The third one added Freon. Problem fixed for 6 months. The fourth one thought it was a leak. Had to come back another day for it. Told me he could fix it for $900. Then told me he couldn't find it and it would be $2,300. There were also some other things that I am not comfortable sharing on a public site.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$1,000

David L.
09/2012
2.0
plumbing
  + -1 more
See services performed please.
Description of Work: First time using Angie's list.After discovering broken flapper on my toilet (and the seal to which it connects) I called Water Works early in the morning and made an appointment for between 1 and 3 that day. After calling me to tell me the technician would be late, the repairman showed up at 4 PM. He commented negatively on the quality of the toilet in the house (it's an American Standard, standard flush rate - not the cheapest, not the most expensive but widely available) saying it was a cr#p toilet, probably from Home Depot, which, he said, sells poor quality toilets, but he would try to see if he had a flapper that would fix it but it would cost $299. Seemed high but I said OK. FYI - I bought the house a year ago with the toilet already installed and subject to a home inspection. Home inspector said both toilets in the house worked fine. So the repairman went to his truck, gets a flapper, tries it and says it doesn't fit because of the poor quality toilet. He says he won't find an appropriate flapper in his warehouse either. He than said he would have to do an extensive reworking of the back of the toilet which would cost $499. I informed him I could buy a new toilet and have it installed for less than that. He responded that he could not fix the toilet with any kind of warrantee for less than the $499 figure he mentioned. After a tense discussion where I tried to understand why it would cost so much and explain I just needed it to work he said he couldn't help me and left. I called around and found another plumber, not on Angie's list, who came two hours later and installed a flapper from his truck and had the the toilet working in 20 minutes for a total of $145.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
2.0


carol C.
08/2012
5.0
plumbing
  + -1 more
We called and they came the next day to fix a leaking toilet, a toilet that was not flushing and a leaking slop sink. He fixed the one toilet and then i opted to buy a new toilet and slop sink and he came back and installed those when i returned from my vacation.. while he was installing the slop sink he noticed a situation that was causing things to back up etc..and fixed those as well.. I am so impressed that i signed up with the company do to yearly maintenance on my air conditioining and heating systems..
Description of Work: fix a toilet, install a new toilet, install a slop sink and reroute a drain..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Marianne L.
08/2012
5.0
plumbing
  + -1 more
I got lost in the paper work. I was trying to be patient. I finally got it fixed. I knew it was going to be expensive. They are not the least expensive place, they are not the most expensive. The job got done, they guarantee their work. The girl was very nice, they got me somebody, it just upset me getting lost in the cracks. They were there when they were supposed to be there.
Description of Work: I had to have my whole insides of my toilet replaced. Hard water and brass don't mix.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Ethel R.
08/2012
5.0
plumbing
  + -1 more
The plumber assessed the situation and was able to tell me where the leak was coming from. He quoted the price which was a little high but he fixed it right away and was very neat
Description of Work: The plumber repaired a leak under the kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Marjorie B.
07/2012
5.0
plumbing, drain cleaning
  + 0 more
I called Water Works Monday morning and received a prompt call back. Their technician, Sean, came the same day and was very courteous and professional. He used a long snake and unclogged the drain, changed the piece my husband broke, and sold me some enzymes to maintain my drains clog free. If anything happens again, they will be the ones I will call.
Description of Work: We had our drain clogged in the basement, the same drain that is used for the washing machine, the kitchen sink and the dish washing machine. My husband tried a lot of things, including breaking a sink link in the process.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Elaine S.
07/2012
5.0
plumbing, drain cleaning
  + 0 more
was on time. did the work carefully and returned everything in its place when finished. He was working under the kitchen sink and did repolace everything he had to remove from under there. He was very kind and curtious.
Description of Work: cleared kitchen drain and garbage disposal

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

MIKE P.
07/2012
5.0
plumbing
  + -1 more
They are pricey but it comes with the plumbing territory. We have a service contract so we get a decent deal. They have had to dig up our sidewalk at one point.
Description of Work: I used AAA Water Works for their plumbing services. Last time they were out was to fix a toilet I believe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Logan G.
07/2012
5.0
plumbing
  + -1 more
Called the office, they sent Jim out a couple days later, on our schedule. He gave us an estimate, and was able to complete the work a couple of days after that. No muss, no fuss. Will definitely call them again if -God forbid- we suddenly find ourselves in need of a plumber again.
Description of Work: Jim replaced the toilet and sink in our unused upstairs bathroom with new fixtures and connected the plumbing (the bathroom hadn't been used or had water flowing to it in decades).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Rajasri G.
07/2012
1.0
plumbing
  + -1 more
Called them to fix a leak problem at my rental property. Clearly told them they would need bring a ladder to climb into the attic. We live far away, reached the house to find their technician did not have any means to climb into the attic. We had wait around 4 -5 hours before the next technician arrived. Initially said there was no problem (this was a known issue the A/C tray overflows because the connector comes off). Then he spent some more time, cleared the pipe. Asks for 299! then says he is okay if we give 199. Call the company they say the charge is 149. No estimate nothing, post facto put in position to pay up. Terrible I am surprised how they got all these great ratings. I am recent member to Angie's List, now I doubt their ratings itself!
Description of Work: Fixing overflow from A/C tray .

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$160

Response from Gold Medal Service
Our company scheduled to meet the member between 10AM and noon on 7/2/12 at a rental property. Our technician arrived at 11:10AM and met with the member. The technician had a 6 foot ladder on his truck. The technician determined he needed a longer ladder and left job approx 11:30AM. Tech told the member he would be back between 1PM and 3PM with longer ladder. Tech returned to job at 2:40 with longer ladder and met the member. Technician climbed ladder thru hatch into very low attic at approximately 120+ degrees. Tech had to crawl approx 20 feet and squeeze arround duct work to reach leak. At this point the tech mistakenly decided to make the necessary repairs rather than squeeze and crawl back out of attic to discuss the repairs as is customary. This was a big mistake and a violation of company policy which prompted a warning report in the tech file. Upon completion the tech presented the member with a bill for repairs at the standard rate of $299. The member was concerned why the price was not discussed prior to repairs. Sensing his mistake the tech offered to reduce the price to our value rate of $199. Value rate is for our service agreement customers. This customer does not have a service agreement. The member refuse to pay indicating a price of about $50 was in order. At this point the member call our office and spoke to manager Mike. Mike realizing the tech's mistake accepted payment for $149. We at Water Works feel badly that our policy of quoting a price before the work is started wasn't followed. The tech who made this mistake has been warned that this is unacceptable and cause for termination if it happens again.

Bruce M.
06/2012
5.0
plumbing, drain cleaning
  + 0 more
The job went great ,with this company their are no questions of realibilty or professional quality work .
Description of Work: Frist I want to thank certa pro for not returning my Phone call for HELP until a day later. That made me call Anggies List which was a wonderful experience . You gave me a pick of 4 plumbers I picked Water Works they were very professional . I had part of my 4 inch sewer drain-replaced in my-basement . The plumber I had (Sean ) was right on the mark he did a great job also made me feel like he really cared about his about his job he was neat and very personal . My total job cost $ 1.800 which wasn't bad for the amount of work he did by him self . I would tell anyone who asked to call Anggies List for help . And Water Works for a plumber .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1.8

Rosalie C.
05/2012
5.0
plumbing, drain pipe
  + 0 more
I was very, very satisfied with them.
Description of Work: They installed a new sink and repaired a faucet in my shower.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian P.
05/2012
5.0
plumbing, drain cleaning
  + 0 more
Sean was great, professional and friendly. Price was reasonable. Would use Water Works again.
Description of Work: After a small get-together, our toilet refused to flush. It kept backing up. Tried plunging, didn't do the trick. Went out and spent $10 at Home Depot on a 3 ft auger, no dice. Went back to Home Depot and spent $50 on a 6 ft auger, waste of money. Finally gave up and called Water Works because I saw their reviews here. Technician came out on time, assessed the situation and concluded that one of our main pipes was clogged. He opened a trap and snaked the pipe using a large professional electric snake. Crisis averted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$282

Elaine C.
05/2012
5.0
plumbing, water heater repair
  + 0 more
His man, Sean, arrived within an hour, hauled out the old unit, installed the replacement in a shorter space of time I thought possible and that was no small feat given the tiny space he had to work in and the difficult access. He was very personable and professional. Great service! So far, so good. Only downer was that his AC guy was supposed to come out today to give us an estimate and no one showed.
Description of Work: Our water heater developed a pinhole and needed replacement. Mike sent a man out with a new unit and honored the Angie's list price even though he claimed the coupon should have been discontinued some time back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Patricia D.
03/2012
5.0
plumbing
  + -1 more
From me calling them 7pm on a Friday they informed me that it would be a $65 fee to come out right away but if I could wait till the morning it would be a free estimate so I chose the next day and they were here second job on a Saturday. The gentleman assesed the situation right away and had his shoes covered so not to get any dirt on the floor and covered that bathroom floor with a tarp so not to get that dirty. He quickly cleared drain and explained to me what I should do to maintain it. I was very please and would definitly use them again.
Description of Work: I had a clogged drain and had to have tub snaked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cindy H.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
They had a coupon to do a tune up for the air conditioning and we used them for that. They did a great job. So we used that coupon and we don’t recall how much it was. The service was fine. They did all the work for the coupon amount and didn’t charge us anything else unlike a lot of air conditioning people. They didn’t try to get us to buy something extra or charge us something extra. They were very honest. They were great honest people. They didn’t do any service on the water softening suspension. We can’t recall how much we spent on their services. We didn’t spend a lot of money though. It was within a $200 range or something like that.
Description of Work: We used Water Works for our heating and air conditioning. We last used their services around the middle of June of 2011 for an air conditioning repair. They just did a tune up on our air conditioning system. They checked the filter. They checked everything on the air conditioning unit and everything up in the attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

LAURA A.
02/2012
3.0
appliance repair, heating & air conditioning/hvac, plumbing, water heater repair, water softeners
  + 3 more
Problems were resolved w/o incident. Other work has been done by different providers for less money with no equipment problems.
Description of Work: There was an analysis and recommendations for services/equipment other than what the original call was for. Their prices are higher than most. Twice I had trouble with new equipment not working and had to have several call back visits.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$10,000

Response from Gold Medal Service
This could be a misunderstanding. Our company did replace a small pump on 11/17/10. The new pump did fail on 1/11/12 just out of the 1 year warranty. However, we did replace it at no charge under the warranty in one visit. We never installed any equipment at this clients home On 6/8/11 we responded to a no air conditioning call from this client. Our technician found a possible burnt out compressor approximately 12+ years old. We gave a hand written informal proposal with 3 options. Starting with a proposal to clean up the air conditioning system and replace the outside air conditioning condensing unit for $3450. We finished with a proposal to replace the entire heating and cooling system with a new Hi Efficiency system for $10500. That was our last contact with this client. The client claims twice they had "trouble with the new equipment not working and had to have several call back visits". We never installed any new equipment for this client and never made and call back visits.

Susan C M.
01/2012
3.0
heating & air conditioning/hvac
  + -1 more
Most of the crew are very nice, but unfortunately I keep getting this one guy who only wants to sell me something. The last time he tried for the second time to talk me into a wired co detector. When I declined again, he threatened me that he would not be responsible if we lost our lives. That's it, we are canceling the service!
Description of Work: Heating check up that's included in our monthly $35 customer charge

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Deborah R.
12/2011
5.0
plumbing
  + -1 more
It was little high priced but their work was exceptional and they were very honest. I thought it was a little higher than some, but I felt good that when they left the job was done properly. So I did not have to call them back, it was not done really poorly, which had happened to me. They were very punctual. Their customer service of calling back right away was amazing and they were very accommodating.
Description of Work: I used the services of Water Works for plumbing. I used them on two occasions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$762

Dennis F.
12/2011
5.0
plumbing, drain cleaning
  + 0 more
Top notch service. From my first phone call I was assured they would have someone out that same day and they kept their word. Their dispatcher kept me informed and called to let me know when the plumber was on his way. The plumber showed up on time and was professional and courteous. He explained the issues with my pipes and what his plan of action would be to rectify my situation. True to his word he repaired the blockage neatly and professionally. While the cost was a little higher than I expected it's been a while since I've had this type of repair done and it may be the going rate. I would highly recommend Water Works.
Description of Work: Cleared clogged shower, toilet, bathroom sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mohan P.
09/2011
1.0
plumbing
  + -1 more
Left an appointment notice on their website. They called back 3 days later and left a message only to ask whether I was still interested in the job. Which I did. Then there was no response.
Description of Work: .

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Gold Medal Service
We regret the delay responding to this members service request. Unfortunately, at the time we were still dealing with phone, internet and power issues due to huricane Irene.

Manfred M.
08/2011
4.0
plumbing
  + -1 more
Although very professional their prices were close to double what other A rated members were charging. In addition, they attempt to get you to sign a service agreement in order to obtain a discount. Even with the discount their prices are double. However, they were prompt, they came early on a Saturday and provided a free estimate. They were prepared to make the repairs. If it were not for the price I would have hired them. They were also very professional.
Description of Work: Required estimate for leaky bathroom ceiling.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Barbara I.
08/2011
5.0
plumbing
  + -1 more
Good service. Water Works answered the phone promptly at my first call. Scheduled me in right away at my convenience. On day of appt., called when plumber was on the way. Plumber wore booties in my house. Personable young man who had lots of information. Neat and tidy work. I would call them again.
Description of Work: Consulted about 52-yr. old toilet with problems. Discussed repair costs vs. getting new toilet since toilet has to come off the floor to correct seepage. Installed new faucet set in another bathroom. Repaired flex tubing for hand held shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$680

Theresa T.
08/2011
5.0
plumbing, drain cleaning
  + 0 more
I called Water works at 8:30 am I was told someone would arrive between 10 am and noon. At 10:15 the Tech arrived. He quickly diagnosed the issue. Gave me a quote and repaired the problem, all within an hour. I needed a new pump. He had one available and all the needed parts.Very courteous and professional. I would definitely recommend them.
Description of Work: I called Water works at 8:30 am I was told someone would arrive between 10 am and noon. At 10:15 the Tech arrived. He quickly diagnosed the issue. He gave me a quote and repaired the problem, all within an hour. I needed a new pump. He had one available and all the needed parts. Very courteous and professional. I would definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$540


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
34EB01834200
Trade License Locale
NJ
Trade License Authority
New Jersey Division Of Consumer Affairs
Trade License Expiration
03/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Generator,
Electrical

FAQ

Gold Medal Service is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Gold Medal Service accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Gold Medal Service offers free project estimates.
Yes, Gold Medal Service offers eco-friendly accreditations.
No, Gold Medal Service does not offer a senior discount.
Yes, Gold Medal Service offers emergency services.
Yes, Gold Medal Service offers warranties.
Gold Medal Service offers the following services: Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats
N/A

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day