SURGEON PLUMBING & HEATING

I HAD CALLED SURGEON PLUMBING & HEATING, AIR CONDITIONING & DRAIN CLEANING AFTER GETTING THERE INFORMATION OUT OF THE YELLOW PAGES. MY AIR CONDITIONING SYSTEM HAD FAILED IN MY HOUSE 4 WEEKS AFTER BRINGING HOME MY PREMATURE NEWBORN BABY. I WAS DESPERATE TO FIND A COMPANY TO REPLACE THE SYSTEM AND PICKED OUT THE BIGGEST ADD IN THE YELLOW PAGES. AFTER EXPLAINING MY POSITION TO SURGEON PLUMBING & HEATING THEY PROMISED ME THE WORLD, REASONABLE PRICING, GREAT SERVICE AND PROFESSIONALISM, & A PROMISE THAT MY HOUSE AND NEW BORN BABY WOULD BE JUST FINE. THE TECH THAT HAD VISITED MY HOUSE HAD TOLD ME IT WOULD BE A WAIST OF TIME & MONEY TO REPAIR MY OLD A/C SYSTEM AND HAD TALKED ME INTO REPLACING BOTH MY A/C/ SYSTEM AND HEATING SYSTEM TELLING ME IN THE LONG RUN I WOULD BE SAVING ALLOT OF MONEY WITH A NEW MORE ENERGY EFFICIENT SYSTEM. THE TECH POINTED OUT THAT MY OLD A/C SYSTEM WAS ONLY AN 8 SEER SYSTEM AND WAS NOT EFFICIENT AT ALL. HE SAID HE WOULD REPLACE IT WITH A 14 SEER SYSTEM, AND IT WOULD SAVE ME A TON OF MONEY IN THE LONG RUN. MY OLD A/C UNIT WAS A 3 TON UNIT. THE TECH TOLD ME THAT I CAN BUMP IT UP TO A 4 TON UNIT AND IT WOULD MAKE MY HOUSE EVEN COLDER, BUT IT WOULD COAST A LITTLE MORE MONEY. I HADE AGREED TO THE 4 TON UNIT FIGURING TO PAY MORE MONEY BUT DO IT RIGHT THE FIRST TIME. THE FIRST DAY THE TECH ARRIVED TO MY HOUSE FOR THE INSTALL HE WAS 7 HOURS LATE. THEY INSTALLED THE SYSTEM AND DID NOT LEAVE MY HOUSE UNTIL ALMOST 10 P.M.. THERE CRAFTSMANSHIP WAS POOR AT BEST. THE AIR CONDITIONING SYSTEM WAS TURNED ON AFTER THE INSTALL AND WAS WORKING AND BLOWING COLD AIR. WHEN I WOKE UP IN THE MORNING THE SYSTEM WAS STILL RUNNING AND THE AIR IT WAS BLOWING WAS NOT EVEN COLD. I HAD DISCOVERED THAT THE SYSTEM WAS FROZEN OVER. I HAD CALLED THE COMPANY AND THEY SENT THE SAME TECH BACK TO THE HOUSE 2 DAY LATER. HE HAD ARRIVED 4 HOURS LATE THIS TIME. HE HAD CLAIMED THAT THE SYSTEM WAS LOW ON FREON AND THATS WHY IT HAD FROZEN OVER, AND THAT THE SYSTEM WAS NOW FIXED. NEEDLESS TO SAY THIS SAME PROBLEM KEPT OCCURRING WITH COUNTLESS CALLS TO THE COMPANY WITH NO CALL BACK , LIES AND TARDINESS AT ALL TIMES THE COMPANY HAD TO COME BACK TO MY HOUSE 6 TIMES, " NEVER FIXING THE PROBLEM ". THE SIXTH TIME THEY CAME TO MY HOUSE THEY TOLD ME THE PROBLEM MUST BE MY THERMOSTAT, THEY TOLD ME TO GO OUT AND BUY THE BEST THERMOSTAT I CAN FIND AND THAT WOULD 100% FIX MY PROBLEM. 135$ LATER AND YOU GUEST IT, PROBLEM STILL NOT SOLVED! SURGEON THEN TOLD ME THEY WERE SENDING THERE SENIOR TECH WHO SURPRISINGLY ARRIVED ON TIME, BUT THEY WERE NOT FROM SURGEON PLUMBING. THEY WERE ANOTHER COMPANY HIRED BY SURGEON TO TROUBLE SHOOT THIS PROBLEM. TO MAKE A LONG STORY SHORT THIS COMPANY THAT HAD COME TO MY HOUSE HAD MADE ME AWARE THAT THE REASON MY A/C SYSTEM KEEPS FREEZING OVER WAS THE DUCT SYSTEM IN MY HOUSE WAS NOT COMBATABLE/ TO SMALL FOR A 4 TON UNIT AND THE RETURNS WERE NOT SUPPLYING ENOUGH AIR TO THE SYSTEM CAUSING THE SYSTEM TO FREEZE OVER. THE TECH HAD TO CUT A HUGE HOLE IN THE MAIN RETURN DUCT IN MY BASEMENT TO TRY TO STOP THE SYSTEM FROM FREEZING OVER BUT MADE ME AWARE THAT THIS WAS NOT THE PROPER FIX FOR THIS PROBLEM AND THE SYSTEM WILL STILL NOT RUN EFFICIENTLY. IT HAS NOW BEEN OVER A MONTH AND THE MANAGER OF THE COMPANY ALONG WITH ALL THERE EMPLOYEES HAVE BEEN AVOIDING ME AND I AM NOW STUCK WITH A SYSTEM THAT IS NOT WORKING PROPERLY AND A NEWBORN TO WORRY ABOUT AS WELL. " THIS IS THE MOST UNPROFESSIONAL COMPANY I HAVE EVER HEARD OF OR DEALT WITH. THE SOONER THEY GO OUT OF BUSINESS THE BETTER. I HOPE THEY NEVER HAVE ANOTHER CHANCE TO DO THIS TO SOMEONE ELSE."

My shower faucet for the cold water broke off and was shooting water everywhere. I called Surgeon and they were to my home in about 45 minutes. They replaced my shower faucets and a new shower head that same day. They did a wonderful job and their technicians were so respectful. Even though a couple tiles were taken off and I had to replace them, the technicians were wonderful and the job was completed so quick! Wonderful work.

They failed to turn the water back on when they left and we had to wait a day for them to come back.

THEY OVER CHARGED ME. AFTER THEY LEFT, THE TOILET WAS STILL BACKED-UP. THEIR CUSTOMER RELATIONS WERE NOT VERY GOOD. I HAVE FILED A COMPLAINT AGAINST THEM BECAUSE THEY CHARGED ME ALMOST $900 FOR TWO HOURS OF WORK AND THEY DIDN'T FIX IT. THE FLOOR IS NOW RUINED.