Response from CertaPro Painters® of the Garden State
Thank you for your review [Member name removed]. We apologize for delivering to you a less than great experience. We have had it happen before where some paint can get away from us in spite of efforts to contain it. We can come back and clean up any paint spots. The quicker it is cleaned up the better. It will take a couple weeks for the paint to cure 100%, so if you get to it before that two weeks time then it will chip off more easily. Let us know and we will take care of it. As far as the scheduling goes when the job was scheduled we tried to explain that our painter had an appointment that he could not move. It was a doctors appointment and we did not know exactly how that was going to effect the project schedule. At that time we tried to give you how things would lay out at best of our knowledge at the time. We should have done a better job of communicating with you on that. As far as the store front offer is concerned, there are so many variables that go into a painting project, coats applied, surface preparation, furniture to move and protect, ceiling height, many things that you can not figure sight unseen. I agree with you. I am not a big fan of the specials coupon since we have to put so much into a disclaimer that it seems like a bait and switch. Our industry is still trying to figure the best way to make these offers and have a customer not pay too little or too much. The bottom line is that there is nothing more important then what our customers think of us. If there is anything we can do please let us know. We will follow up with you by phone as well. Hopefully we can turn this around so that you would at least consider us again. Again we apologize for not meeting and exceeding your expectations.