Anytime Appliance Repair Service NJ LLC

"Apologies, but I believe you have left a review for the wrong business. We have not served the Waldwick area for some time. Additionally, no one named Moses currently, or has ever, worked for Anytime Service."

"I am the owner of this small business and the technician that came to your home. I have been fixing appliances for 37 years and so rarely do I come in contact with someone who just blatantly lies about the work I did. It did not take me long to diagnose what was wrong with your machine because it’s a common and major issue. I discussed with you that the cost of repair is not worth it, and it would be best to get a new machine from a different brand. I quoted the price of $1,999 which we discussed and I repeated three times. The total came out to $2,222 which includes tax, my service call, and the installation fee. For this price, someone is delivering the machine, installing it in your home and removing and properly disposing of the old machine. I have included the model number here (KRFF305ESS - you state I offered you a Frigidaire, but it was a Kitchen Aid which is the appliance brand I typically advise as they have shown, in my many years of appliance repair, to last long). You can see the included price and see that I go based on the suggested price that all sellers use. I have always prided myself and my company on having complete customer transparency. Why would I scam you? What would I gain out of this given you were handed the invoice immediately? Regarding why I was wearing a mask, endorsed the paperwork myself and did not close the door - there is a pandemic going on. I am following state guidelines. For the safety of myself, my family, my customers and their families, I am limiting contact and following social distancing procedures. I am sanitizing my tools and my workspace and much as I can. NORMALLY I would never sign the paperwork for the customer, that defeats the whole purpose of a signature, but in this case, I am, to limit contact. My reasoning is the same with the door. How dare you suggest I am a scam artist."

"Anytime Service would like to sincerely apologize that you were not happy with the service provided. In this case we had told the customer to defrost her machine, as we know from experience when a refrigerator has a defrost problem, allowing it to defrost before turning it back on will allow it to continue working for some time. This temporary fix was explained to the customer, yet they still wanted to cancel the repair. As a result we had to send the parts back. For us, this meant paying shipping and handling as well as a restocking fee twice, however we did not charge the customer for this. When she called the office we were simply following protocol as they were told defrosting the box was not going to correct the problem permanently. They called back again and spoke to management, in which we agreed to waive the additional fees out of customer curtesy, despite having been told there were fees for canceling the first time and then needing the repair."

"Anytime Service would like to sincerely apologize that you were not happy with the service provided. Unfortunately, like most companies, we cannot control the price of the parts. The problem with your appliance was the magnetron tube. This happens to be one of the most expensive parts because you have to take the entire machine apart to get to it. This is similar to replacing the engine to a car- in short, its not a simple fix. We always ensure the customer knows the price of the repair ahead of time so they can ensure it is worth it to get the repair or not, and in this case it was not."

"Anytime Service would like to sincerely apologize that you were not happy with the service provided. Unfortunately the $10 latch kit you had found on Amazon.com was not the correct kit for your dryer. Beyond that, it was an after market part. This simply means that the part was not made by the original manufacturer and can either be faulty or cause further problems within the unit. I did not have to move the dryer because that was not necessary for the repair as the problem was the door, which I did take apart. All repair companies typically work off a flat rate and all companies mark up their parts. The purpose of this is to cover the cost of overhead. Additionally, all of the parts we carry are made by the original manufacturer to lessen the chance of a future issue. Anytime Service strives to provide high quality parts as well as professionals to fix the machine quickly and skillfully."

"Hello, you are responding to the anytime Repair service in Northern NJ. There is another Anytime Service in South Jersey."

"Mr. [Member Name Removed] called and scheduled an appointment because he was seeing error codes on his Frigidaire stackable washer and dryer. When the technician arrived he found the unit was disassembled, with the dryer removed and sitting on a table. The customer had clearly tried to repair the machine himself, giving the technician extra work as he had to put the machine back together in order to check it properly. Mr. [Member Name Removed] was clearly trying to get the diagnosis so he could then fix the machine himself, which is not only potentially dangerous but we highly recommend against doing so as you could further damage the machine. Anytime Service sincerely apologizes that Mr. [Member Name Removed] feels this way about the service performed, however it is out of our hands when a customer attempts a repair on their own. In regard to the pricing, the parts we use are always the parts made by the original equipment manufacturer, never aftermarket, to ensure the machine does not have a similar problem in the future and that the parts are top quality, thus Anytime Service is not to blame when a parts distributor hikes up the price of a part."

"When I was in the customer's home I evaluated the unit and informed her of the cost to repair. She did not want to get the unit repaired, and either way the parts she needed to fix it properly were no longer available from the manufacturer. When parts are no longer available we cannot safely repair the unit. The client chose to have someone else repair the unit, however they were not qualified to do so as the customer called back asking me to come back for free and help her finish the job as the other person she hired could not complete it. I am sorry it turned out this way but in 33 years I always complete the job properly and I do not cut corners, especially when mine and the client's safety was involved as this was a gas appliance."