Dream House Windows Siding & Doors

I have been dealing with them since November. They started the job I think in November 13th. It is still not complete. I have serious drafts coming through my house. I have the owner of the company come into my house and promised me money and discounts which I never received. As a matter of fact, I had an appointment today for them to come out, and one guy showed up and did not know why he was here to complete the job. I have to call them right now to figure out what is going on. I financed my windows through a finance company that they use, and I have been paying the monthly payment like the job was done and it is still not finished yet. I maybe getting a lawyer involved in this. They also stole a tool from my house and cash from my bedroom.

I'm not sure if this was my husband's mix up or theirs, but he came for the initial estimate at the wrong time. We had set up several appointments with different contractors on the same date as our time was limited. While he waited patiently for us to finish with another appointment, he stayed in the same room during the other contractor's pitch (and later referred to some of what was said in a derogatory manner). Then, he was not as courteous with recognizing that he was delaying another contractor (who was nice enough to wait outside) while he gave an elaborate demonstration of the quality of his product. There was extreme pressure to commit on the spot (discounts for signing a contract same day) which always seems shady. In the end, we ended up paying a little bit more for peace of mind and the belief that we were going with a more reputable and professional provider and have not been disappointed. Stay away!

We had a very positive experience with the company. They arrived on time, completed the work within one day, and did a great job with the installation. They also had a good guarantee which was important to us. The new windows look beautiful.

The salespeople at Dream House Windows Siding & Doors were very nice and not pushy. When we decided on them, they replaced our windows quickly - within three weeks. They did a great job. They cleaned up very well when they finished.

Told the sales person & project manager that my biggest concern was the rotting condition of much of the wood on the exterior of our house. The wood lined the porch, window frames, fascia, and two main front bay windows. The rest of the house has a stucco exterior. We were afraid that the rotting wood might spread, though the damage was only external. The area around the main front bay windows was to be covered with vinyl siding and aluminum capping would cover all window frames and fascia. (1) I received assurance that they would remove and gut all rotting wood before installing the siding and capping. (2) They also agreed that, after gutting the areas of rotting wood that, they would actually fill in and replace each complete area of rotting wood with new wood. For example, if an area was 2 by 2 feet of rotting wood, they would not merely nail a thin strip of wood that is 2 feet by a few inches, just to have something to nail the capping or siding to, but fill in the complete 2 by 2 feet area with new wood. I don't want the vinyl and capped areas to sag in the future due to the hollow spaces underneath. The problem came with the actual workers arrived. The worker who supervised the actual work quickly contradicted what the sales person & project manager had agreed upon. (1) First, he said that they cannot completely fill in the areas of rotted wood that had been removed or gutted, but will only nail a strip or small block of wood big enough to have something for the vinyl & capping to nail to. I conceded to their demands after complaining to the project manager who denied his earlier promise. (2) I insisted that they should at least stick to my agreement for them to remove all rotting wood in the areas under which vinyl siding & aluminum siding was to be installed. The supervisor agreed after getting permission from the project manager. (3) Later, I caught them installing sections of siding and capping over rotting wood. They suddenly claimed that they never agreed to replace all rotting woods at the areas where the capping & vinyl siding was to be installed and insisted that they only agreed to remove rotting wood directly over areas were nailing was required to attach the siding and capping. I conceded to their demands again after calling the project manager who denied the modified promise from (2). (4) Later, I caught them nailing and attaching siding and capping directly over rotting wood, without removing the rotting wood. The supervisor again complained and said they don't really have to remove any rotting wood because they just need long enough nails and that no rotting wood can ever spread to other surrounding wood and basically no wood replacement at all was even required. I complained loudly to this and called up the project manager. The project manager said that they should at least replace the rotting wood in areas where the main connectors were being installed, but that replacement wood sections, for the purpose of having something to nail the capping to, was not even necessary. I mindlessly conceded to this as well. (5)Next, I saw the main connectors being nailed to rotting wood. I was visibly frustrated and upset and walked up to the rotting wood mush and scoped it out with little or no resistance with my pinky!!! The workers gave me dubious looks of guilt as the supervisor finally fixed what I pointed out. As I watched, they got very little work done. I finally had to leave for lunch & some errands and when I came back they got too much work done too fast, as if they were trying to hide and finish their shoddy work before I arrived. I am no expert so I sadly accepted this with doubts. (6)Next, I saw odd inconsistencies in how they installed the capping. I understand that you are not supposed to put too many nails when doing capping and gluing on the capping does not have to be complete, but it should at least be done in a balanced way. I would see four nails on one side of a window frame but only one nail on the right side. I would see the northwest and southeast of the capping of a window glued or just the left side of a window glued. I saw them remove wood around a window but not replace it such that the capping visibly dangled or drooped beneath the window. Very shoddy work. The supervisor fixed some of the things that I pointed out but I was alarmed. I should not be the one responsible to point out numerous imperfections or simply unfinished work! That was the supervisor's job to do this and prevent it from happening. Of course, this would imply that he had inexperienced workers and he would be forced to supervise thoroughly. But he could not, because he was working under the gun to meet the deadline and had no time for any noticeable supervision. (7)They insisted that there is no bottom guard for where the vinyl siding of the bay windows meets the ground. Most of the rotting wood was not replaced. Therefore, all manner of insects or even mice sized critters could climb into the siding and wreak havoc with the Styrofoam under each vinyl strip, the gaps between the wood and the Styrofoam, and the rotting wood beneath. I don't even know if some squirrels have made a home between the gaps between the siding and the voids where rotting wood was removed but not replaced! (8)On the sides and rear of the home, all the capping got loose and gradually flapped in the wind like flags and eventually ripped off on their own. We had to hire someone to install new capping and add more nails and glue the capping on the windows and fascia to eliminate all the other loose areas and prevent them from flying off. They pointed out that not enough nails were there to firmly secure the capping and that more glue was also needed. Also, the nails were not long enough. Finally, they recommended that the rotting wood should have been completely replaced with strong new wood. The areas where capping ripped off were either from areas that was mysteriously lacking in nails or where it was nailed directly to deep rotting wood that was never removed! (9)I was so upset that I did not want to even use the installation warranty because I do not trust the workers to do a good job. (9)I neever provided references or online testimonial for them as they had previously requested. (10) Even if you give the benefit of the doubt that I may have been mistaken on what was agreed or not, the bottom line is that after a few months, all the capping done in the rear and side of the house was ripping off withing two months and eventually blew off or was hanging on for dear life after just over seven months! My confidence in contractors has taken a big hit. In fact, I don't really believe any other contractor would do a good job. Finding a reliable and honest contractor is a matter of fate. Its gonna happen or not and no amount of research can assure that you will luck out with a good one!!!

I had a very negative experience with Dream House windows and highly recommend to anyone thinking about using them to NOT do so. The biggest problems are that two of the windows leaked water, one due to no caulk was put at top of one window and one due to too much caulk clogging the weep holes in another window. Their attention to detail in non-existant. The installers were the most unprofessional people I have ever had to deal with. A manager came out to inspect the damage and denied everything. The owner even came out and said it was an unacceptable job. And then later during a phone call tells me Im acting like a child and has never seen anyone acting like this before. There is now an insurance claim against them due to the water damage caused by the faulty installation. A restoration company had to be hired to keep mold away. Dream House would not even give out the name of their insurance company until the new year. The must have had too many claims. There are many details to this story but I hope you get the point. They dont understand how to run a company. PLEASE DO NOT EVEN CONSIDER USING THIS COMPANY! There are other many similar negative reviews outside of angieslist if you just google search the company.

They were prompts, cleaned up after themselves, and did a nice job. They have a lifetime warranty that includes the screens also.

They might have been the 13th or 14th people that I had seen including a reputed company. The people are absolutely excellent to deal with. I’m very pleased with their work and service. They are really great. They are excellent. Their scheduling and the people that they send are very good. They essentially do a very good job. I felt comfortable when they were in my house. The other thing that is very important for people to know about getting windows is that they send enough people so they have windows falling on all over the second floor. One need not consider that they are in one room and then in another, but one guy does one thing and then he starts another. It would be a good thing for people to know. I would use them again in the future. I actually want them to come and put in some doors for me.

We actually did the project in three installments. In every instance, we found the staff to be courteous, timely, and often providing more than expected. They came WHEN they said they would and the windows easily met all their claims. We found the windows to be excellent as well as the service.

The installation was great. The installers were very good and we had no problems with them. However, they should have have used a lift to help lift the garden window to the second story. While they were lifting that window up, three other window pains were compromised. It took us till February or March to get that issue resolved. We had a really hard time getting a hold ot them, and ultimately the manufacturer was the one who took care of the issue. They were also supposed to send a check for recommending them to someone else in the amount of $150. They called us and said it was in the mail and yet it has never arrived. That was three months ago. Their customer service is not as great as all the other aspects of their service. The salesman was good. The installers are good, but the customer service isn't so great. They are really friendly and helpful but the things never seem to get done when they say they will. For the salesman and installers give them an A, but the customer service afterwards was D in regards to the punctuality and professionalism.

They refused to set up an appointment for an estimate without my spouse present. I told them that I was not only authorized to make the decision, but that my husband actually encouraged me to do so ASAP, and didn't want me to wait for him to be around to get estimates. The scheduler put me on hold, and then a man came on the phone to "explain" to me why I need my husband's input. He told me that he was born in the '50s (relevance?!), and that this is just the most efficient way they know how to do business. I told him he has two choices, make an appointment with just me, or lose our business. He said he's sure I'm totally capable, but that he didn't really believe that I would be able to make the decision on my own, even if the price was right. I asked him why he was arguing, then I remembered that there's A LOT of competition out there, and told him to forget it and to have a nice day.

Overall, it went great. I called to make an appointment on 10/22 and on Monday, 10/25 a sales representative arrived at the appointed time of 7 pm. David was really a nice guy and very professional. He did not waste time. He asked what we were looking for, measured the windows and demonstrated the product. I knew right away this was the company I was going to hire for the job. Dream House called when the windows were in and I made an appointment to have them installed on 11/17. Anthony and Mike arrived and removed the old windows and installed the new ones in a timely manner. Anthony was nice enough to remove the cellular shades and replace them when I explained that they were new and I didn't know how to remove them. His concern was that I did not touch them for a couple of hours to allow the caulking to dry. I love the new windows. The guys did a great job and thoroughly cleaned up afterward. I'm happy that I joined Angie's List and checked before I hired someone to do the job. This was the best experience I have had with a home improvement company in a very long time.

They did a fantastic job! They were very professional! They showed up on 10/01/2010 and completed the job by the following day. I could not even tell that construction went on since they left the house spotless.I will definitely use this company again in the near future, perhapps for siding??

Elkin was awesome, and his whole team was great. we added a window to our order after initial quote, and they came right out, measured for the attic window, and adjusted the order quickly. we had to cancel our installation date first and it was no problem at all. the installation crew was here right on time, worked quickly, cleanly, very professional and curteous.

Went well overall. Despite some initial challenges setting up the appointment for estimate, the actual installation was fine and all is good. One shutter hung loose after they left, but they came back ASAP to fix it (next day).

My issue is with their policies: apparently even though I pay the mortgage and have all responsibilities for the house they declined to do an estimate since my spouse, who moved out two years ago, is still on the title (and I chose not to lie about that). Not sure why they are discriminating against me just because I haven't chosen to legally separate, but apparently they don't need my business badly enough in this tough economy. Need to have a bit more sensitivity about individual situations -- just because someone's name is on the title doesn't mean they have anything to do with the decisions about a property. A more senior member of their staff called to apologize (profusely) and indicated the person I spoke with (and her manager, as she'd even checked) did not handle the issue appropriately and that they'd be more than happy to provide an estimate for work. We'll see where it takes us from here.

I found the company on servicemagic.com and no sooner did I hit submit, than I got a call from Dream House. The sales rep came out with a bunch of info and a complete actual window. He performed various demonstrations with the window to illustrate the energy efficiency and ease of operation/cleaning plus the various security features and what he called an exclusive installation system (no need to shim the windows and fill the gaps around the frames. As other reviews mentioned, their sales tactics are like time-share salesmen...very high-pressure and pushy, but not rude or unprofessional. The guys make commission, so I understand the methods, just not a fan of them. After the first price, when we said it was too expensive, he did the little dog and pony show of calling his "regional marketing manager" and telling us we were in a "special target area" and suddenly could take almost $5000 off the top. We told him we'd have to take a look at our budgeting and see what we could do and would get back to him. He said he couldn't guarantee the price after that night, but we told him if he couldn't give us 24 hours to consider our options the answer was "no." So he called his "manager" again and agreed to give us a day to think it over. Truth be told, I never actually saw him dial the phone, and I don't ever remember it ringing (or vibrating). So the next day, when he called, I told him I couldn't do the price he was asking and I needed a better number. He got off the phone with me, and after five minutes came back with a compromise price which made the deal possible. Two days later, another guy came to the house, very nice, professional and knowledgeable, and did an exact measurement of all the windows and gave us a contract to sign. The sales rep said they could have the windows in 2-3 weeks, but the contract said 3-4. After we mentioned it to the estimator, he change the contract to reflect the 2-3 week time frame. We paid 1/3 up front and waited to hear back. After 2 weeks had passed, and I had not heard from them, I called the office. The person I spoke with said the windows would be in for 3-4 more weeks. I told him my contract said 2-3 and after a little wrangling, he put me on hold. Now, the sales rep told us they make the windows in their own factory, and make them to order so that none are "just sitting around in a warehouse." Well, when the person got back on the phone he said I was "very lucky and he could have my windows the next day." How that works, if they're made to order, is beyond me, but I didn't press him since he mentioned that he didn't want to be in breach of the contract. Two days after that call, the installers arrived 10 minutes ahead of schedule. The two installers made quick work of removing the old windows and all the old, rotted wood that was surrounding them and did any necessary re-framing. They were very careful and clean, didn't even chip the new paint we'd had put on the house the week before (except a little sliver of paint about an inch long, but I was willing to forgive). Poor guys didn't even break for lunch! They left the most annoying window for last, an old bay window in the kitchen that was practically falling out of the house already and just as they got it out of the wall it started to pour down rain! I was expecting them to say they couldn't finish since it was dark already and drenching weather, but they fought through it, brought out bright lights so they could see, and used towels to wipe the rain off the capping so no water would get stuck against the frames and drywall. Once they were done, and it was still pouring, they swept up every little shred of fiberglass insulation and splinter of old wood! They even tried their best to get the paint chips left behind by the painter...picked it out of the mulch by hand when they had to, vaccumed the carpets and sills, and wiped down the windows, walls and counter tops! Then they demonstrated how to work the windows, made sure I was totally happy and, after 8 hours on the job in awful weather, bid us a very nice evening and made their way back to south Jersey (a 2 hour trip from my town). Gotta say, they were great! If you can get past the heavy-handed sales tactics, it's a great deal. Plus my friend used to install windows, and he told me I couldn't get a better window at a better price anywhere. Coupled with a lifetime (every part, screen, glass, vinyl capping and balanceing) warranty, not a lifetime-limited manufacturer-only warranty, it's a home run!

The rep came out and performed all of the measurements he needed while I took him around and asnwered some basic questions. He took about 1/2 to look at the house and another 1/2 hour in his car, which was longer than I thought it would take. When he came back in, I told him I only had about 15 minutes to answer any other questions and that it should be plenty of time. He replied that he needed at least another hour with me to go over all of the information he had brought and that he could come back another time. I told him that I could not accomodate that. He then went out to his car and came back with his general manager on the phone, telling him about the situation. The then wanted me to talk to the GM. I refused. He then told me to give him some professional courtesy and began to raise his voice to me, with my child in the next room. I had to tell him to lower his voice and change his tone. I then led him outside and gave him the opportunity one more time to provide me with an estimate. He refused. It was a complete waste of time for both parties for no reason. He could have given me a good estimate. I'm sure he already had one written up because he was out in his car for 1/2 an hour. He just wanted me to listen to his sales pitch and when I refused he blew up. I cannot speak to the quality of their work, but based on my experience, be prepared for the hard sell.

There was no high pressure but I was very turned off by the "now or never lower price" and felt it devalued the quality of the company. I just felt like a price good today should be good a couple of weeks from now too. (Grade below for Professionalism is for the sales rep. A professionalism grade for the company because of the pricing tactics would be an F.)

They sent someone to do measurements and in a few days two men came and took the old windows out and put the new ones in. They did a great job and were very personable and friendly.

Dream House Windows did a really good job. They showed up on time. They were very corteus. I would recommend this company and I would use their service again in the future if needed.

He did the whole sales pitch for 2.5 hours, then when we told him it was too much and we were not making a decision that night he got on his phone and acted like he was getting us a deal by asking his boss for a special. Well after getting his boss on the phone he went through the whole sales pitch to his boss so that we would hear it again. Then gave us a lower price, but only if we agree to it right away. We said no. He got back on the phone and acted like he was getting yelled at by his boss, because he asked for this special deal and we were not even interested. TRYING TO GUILT US, BUT HE WASN'T EVEN TALKING TO ANYONE!!!

First time was a charm. Second time, had some issues but the company was very responsive and fixed everything in a timely manner.

I thought that they worked out very well. They were very professional. Something had happened with one of the windows a little while later. I called them and they came to look at it. They fixed it with no issues at all. Their salesman did not even pressure me into anything when he cam out. He went through our order and made sure it was exactly what we wanted.

The installation was very smooth and all of the work was finished in 1 day. They estimate that this company gives in the beginning of the price is always what they charge at the end.