TruGreen Lawn Care - 963

They ruined my healthy lawn in less than one season. Franchised locations that are part of a huge company and they could not care less. Poor, impersonal customer service. Now I have crab grass, summer grass, and loads of dollar spot. They have the only fertilizer that doesn't make your grass grow after an application! Salesmen are persistent, up selling services while ignoring complaints. Buyer beware.

I met with Tim Devita in September. Due to the time of year, I contracted for 2 Turf Builder Pro services ($43.50 each) and 1 aeration and seeding ($216). I also told Tim that I wanted to pay in full to take advantage of the 5% discount if I paid by 10/19/15. This was stated clearly on the first bill that I recieved dated 09/07/15 in the amount of $308.00 including tax. I received another bill, in a higher amount, not dated, in mid-October. This bill did not reflect the prices that I contracted for nor did it reflect my 5% discount. I'm writing this on the 14th of October. Today, I called to review two invoices that I received. The woman I spoke with is unbelievably RUDE. She did not give me the opportunity to explain the discrepancies of the bills. I was told, "the balance on your account is $324.22 and that's what is due now." I asked why I received the first bill and she told me that she didn't have a record of it. I asked if we could review the bills and she said, "I already did. You owe $324.22" She wouldn't even consider the lower bill that I received. I faxed the invoices to them today...I wait to hear what they say. I WILL NEVER USE SCOTT'S LAWN SERVICE AGAIN.

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They come about seven or eight times a year; it depends upon what kind of treatment it is. There are six fertilizer treatments and there are several weed and pest control treatments. They are not too good at responding to calls. I have been using them for several years.

I was home all morning that day and did not see the technician applying product to my lawn. When I left the house in the afternoon I saw the small signs out front and the billon my door knob. that was the only indication that anything has been done to my lawn. The description of services for that day indicated that granular producet may placed on my grass. I saw no a single granule anywhere. I was either the recipient of the neatest application ever performed or very little product was actually placed on the lawn. In my efforts to determine what happened I reached out to Scott's and eventually connected to the technician who performed the service that day. I will not go into detail here as to the content of that conversation but I hung up very dissatisfied with his explanation and the service. I called the company to cancel the remaining services scheduled. I would not recommend this company in the future as I was very dissatisfied with their performance.

This was the third time they sprayed. I have had weeds all season long. Disappointed in the service.

I contacted Scotts via their website for a "Free Lawn Analysis" which is described as: "Not ready to start service? Begin with a Free Analysis and see what Scotts LawnService can do for your lawn. To request your free analysis, just check out with the Free Lawn Analysis in your shopping cart. We'll analyze your lawn and provide a detailed report of your lawn's strengths and challenges." I also requested quotes for lawn and tree/shrub services. Their technician visited us, and spent 10 minutes looking around before giving a written quote. We did not sign up with them. Today they left a voicemail thanking us for signing on with them and that if we wish to cancel the service, we should call them back. When I called, I was told that I have reached the sales department and I should contact the local office in Wayne to "cancel" the service (which I never ordered in the first place). Update: My wife called them and they have agreed to not initiate our service.

See above. I wrote this review to share my experience with this company.

I am pleased with them. They are reliable and do a good job. I would recommend them to others.

I have used Scotts Lawn Service for about 3 years. The service and my lawn have gotten worse. I have followed their complete service recommendations over the last few years including lime, watering on schedule, regular pre and post season applications for approximately $500 to $700 per year. I still have bare spots, weeds, etc. After aeration and reseeding last fall, Hurricane Sandy hit and washed all the seed away. They offered to come back this spring and redo the seeding and aeration. After watering and avoiding cutting areas of seeding, my lawn still looks bad, especially the back yard. A serviceman showed up at my door in May for an application without calling. I showed him the lawn and he agreed that it didn't look good. I asked for a manager and a lawn evaluation. Got a phone call from a manager and asked him to come out and take a look. No one has shown up since May. They continue to call for their regular applications and I have refused until I see a manager, but they don't seem to get the picture. I know that Scotts products are good, but I wonder if this branch of their lawn service has any clue of how to use their products correctly. Customer service is terrible!!!

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I like the service they have given me. If I need something I just give them a call and they come out for treatment.

See notice above of deceptive sales practices.

I called company as he was pulling away from the house to say that he had not applied pest control to foundation and had not walked in my back yard (how can you apply weed control and grub control without walking in the yard?) I was told that the technician "said" he did the work. I asked to speak to a manager. There is no manager. Beware of this company. They do not provide quality service and there is no one to complain to that has any clout.

I wasn't happy with them. He left a brochure, which looked pretty good so that's why I called them. He didn't come up to the standards stated in the brochure. Nothing came up with the seeding and I wasn't happy with it. I called to tell them that they needed to seed it again and they said they were all booked up and couldn't help me for a couple of weeks. I think they seeded too late in the year. I stopped the service and the guy said that I should have called him directly. I went through the company and they didn't live up to their standards. I wanted grass from these people and it was coming up spotty. They didn't tell me when they were coming.

They tell me about what needs to be done, and they do that. I like the fact that they call me in advance and tell me when they are coming approximately. I also like the fact that they ring my door bell before they start work so that I can give them some instructions if necessary.

I haven't had any problems with them. I was using another company before; they were not good at all and then I started using Scotts. Now my lawn looks better than before but not as good as I expected it to be. They did not dry the place didn't clean before they could put the seeds, but they just put the seeds and fertilized them. I spoke to them and I said that they need to do this all over again. They came on the next day and they agreed to what I said and they did all it over again.

There were weeds all over the lawn after the treatment. I think they did a terrible job. There was crab grass growing every where as well. They charged me a fortune. I would not recommend them for anyone to use.

I WOULD DEFINITELY RECOMMEND THIS COMPANY. ALL THEY USE ARE SCOTTS PRODUCTS AND THEY MAKE SURE ITS APPLIED PROPERLY. THE LAWN LOOKS ABSOLUTELY WONDERFUL.

THEY HAVE ALWAYS BEEN EXTREMELY PROFESSIONAL AND PUNCTUAL. SINCE WE HAVE STARTED USING SCOTTS, OUR LAWN HAS BEGUN TO LOOK MUCH BETTER THAN EVER BEFORE. WE HIGHLY RECOMMEND THEM.

THIS COMPANY WAS GOOD. THE WORK WAS DONE WELL AND THE LAWN LOOKS GOOD. WE DIDN'T COMPARE THE PRICE, BUT IT'S REASONABLE. THE COME AS OFTEN AS I WANT; THEY HAVE A REGULAR SCHEDULE.

I AM VERY PLEASED WITH THE WAY MY LAWN LOOKS. I NOTICED A BIG DIFFERENCE IN MY LAWN IN THE FIRST TWO MONTHS OF USING THIS COMPANY. THE PRICE IS VERY GOOD AND THE QUALITY OF THEIR WORK IS GOOD TOO. THEY ARE BETTER THAN CHEMLAWN. I HIGHLY RECOMMEND THEM.

THEY SHOW UP ON TIME. WE GOT THEM BECAUSE WE HAD LOTS OF PROBLEMS WITH OUR PREVIOUS YARD WORKER. THIS COMPANY IS A LOT BETTER AND THE PRICE IS BETTER COMPARED TO EVERYONE ELSE.