They are excellent. I know the price is not out of line. If I have any issues or if the alarm goes off, I need to call. They will call me immediately back and help me get the alarm straightened out. If they can't help me over the phone, they will send somebody out pretty quickly. If we ask a question, they are very informative and helpful. They do what they are supposed to do. I would absolutely continue to use them in the future.
Description of Work: I have American Alarm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BHINESH P.
10/2014
2.0
home security systems
 + -1 more
unknown
Description of Work: American Alarm installed our alarm and audio system when we built the house in 2011. They also do the monitoring. Since then one of the CO sensor malfunctioned which their service tech was supposed to come and fix as a matter of urgency. When no one came after a week of waiting, I had to use another company to install a new CO sensor. Another bad experience with them was when our AT&T land line went down and took 2 weeks to fix during which time our alarm kept sending a fault warning beep all through the night. When we contacted American Alarm, their 'monitoring' service wasn't even aware that our alarm was no longer connected to them. Thank god there wasn't a fire or a burglary during this time. Do not trust the security of your house with them.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Joy M.
06/2012
5.0
home security systems
 + -1 more
I have used Mr Badalamenti on 2 other occasions for routine maintenance of my system. He also provides 24 hr monitoring services for me. Every interaction with him has been professional and thorough. Service appointments are made promptly and at the customer's convenience. I will continue to use American Alarm Systems for my needs and strongly recommend this company to others.
Description of Work: My home alarm system is monitored for fire, water and access violations. I have Verizon Fios for phone service. The alarm system kept telling me that communications were not continuous. Vito Badalamenti tested my system and installed an UL listed Communicator for my household. He then tested the system and provided a 1 yr warranty on the communicator. Everything was done in just about an hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Response from AMERICAN ALARM SYSTEMS INC
Yes, every interaction was professional and thorough. The main reason for that is the multiple State Licenses I have acquired, and the rigorous training schedules undertaken. In addition to all of that, there are the memberships in the professional associations and societies. And not just memberships, but holding Executive positions within those groups. In the NJBFAA, I hold the position of Director. In ASCET, I am the President of the North Jersey Chapter. We have great customer service, and we strive to always improve. In that regard, even the BBB has continuously granted an A+ rating since 2005! NICET Certification is yet another example of why we are better than others. Our UL Listed, Five Diamond Central Station, is still another. Yes, you have other options. Some may be less expensive, initially. Call us to compare, and we will show you why we are better. With American Alarm Systems as your security integrator, you will feel safe again!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Central Vacuum Cleaning,
Apartments,
Home Automation,
Windows - Safety & Security Film,
Homebuilders,
Garage and Shed Building,
Stereo and Home Theater Systems,
Lighting,
Home inspection
FAQ
AMERICAN ALARM SYSTEMS INC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
AMERICAN ALARM SYSTEMS INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, AMERICAN ALARM SYSTEMS INC does not offer free project estimates.
Yes, AMERICAN ALARM SYSTEMS INC offers eco-friendly accreditations.
No, AMERICAN ALARM SYSTEMS INC does not offer a senior discount.
Yes, AMERICAN ALARM SYSTEMS INC offers emergency services.
Yes, AMERICAN ALARM SYSTEMS INC offers warranties.
AMERICAN ALARM SYSTEMS INC offers the following services: 24 hour remote monitoring by our five diamond, UL Listed remote monitoring station.