A-1 Electric Co Inc

I hired A-1 Electric Co. (in Bridgewater and Warren, NJ) to fix a burnt out junction box behind my wall oven. They were able to promptly schedule my appointment. Two electricians showed up at my house. They were pleasant and did a good job repairing the junction box. They were at my house for about 75 minutes. Unfortunately, I had a concern with their charges and how they handled it. They provided me an estimate beforehand of $295. Their website clearly states the following: "We do not exceed our estimates. We are very good at our estimates. Two things can add to a bill: 1.) additional items that you may add, or: 2.) unsafe wiring that should be corrected. In either case, we'll be speaking to you about it to get your approval. If the work goes better than expected, the bill will be less! Since we always have other customers to see, we don't need to create unnecessary work to fill the day." After the job was completed, they sent me an invoice for $480.96 plus tax (total of $512.82). I was very surprised and disappointed to receive the invoice in this amount. There was no extra or unexpected work that was required on the project. I contacted A-1 to express my dismay about the cost, especially because of the statement on their website about not exceeding their estimates. Their reasoning for the excessive fee was unacceptable to me. I've paid the bill; however, I would not recommend them to anyone, nor would I use them again in the future. I also suggested that they remove the statement from their website about not exceeding their estimates as it is not truthful, and they did not stand by their word.

Be aware of this company. Their charges are ridiculous and if you question it they are rude and lack the ability to give you a correct breakdown of the invoice. Do yourself a service and shop around, lots of way better electricians out there. I sadly made the poor choice to hire them, very expensive mistake. I hired them to change a light in the kitchen, I paid their bill with no issues even though I felt it was high for the few minutes work. A fluorescent light was removed and the new fixture installed. The ceiling need it to be painted and while doing that the fixture fell down (guess not installed correctly- but they said was a manufacture issue) well, I called them back to re-install it but they couldn’t. Basically nothing was done but I was charged more than the first time even after I was told it will be a minimal charge amount (electrician words). Absolutely a rip off .

I am thoroughly impressed with A-1. I got a response to my email within an hour and when we set up the appointment I was given a 2-hour window, a photo of the electrician who'd be coming to my home, and a promise of a text when he was on his way. Paul, the electrician, was friendly, knowledgeable and thorough. And when I asked him to troubleshoot a different issue, he was determined to figure it out, which I appreciated. All in all, a great experience.

They did a good job. They were prompt. They came in. They answered my question.

The service was exceptional. It's the same people that I know for years. I know some of the electrician. They always told me in advance if they'll gonna come. They showed up on time and it was a positive experience.

Excellent!! They're whole process. The foreman did the job. Prices was fair. They came on time and pleasant to work with .

A-1 is the perfect example of how a company should be run. If I was offering a Master’s level class on business management and customer relations I would use A-1 as my example. The whole staff is seemingly schooled in helping manage customer expectations and follow up with hard copy quotations and ETAs on when to expect one of their very experienced electricians. I don’t write reviews very often but A-1 deserves a shout-out! Thanks for a job well done!

Excellent workmanship, promptness and concern for the customer.

A-1 Electric is fantastic! They are prompt, professional and do awesome work! I have used them for years and I would never go with anyone else!

Paul arrived promptly at the scheduled time. He was very friendly and knowledgeable in assessing the problem. Only the exhaust fan motor was an issue - Paul was very honest in stating there was no need to replace either the outside cover or the thermostat, which I greatly appreciated. He was very neat and efficient in his work - I was very pleased he had all the necessary parts in his van and could complete everything in one visit. I would definitely use A-1 Electric again in the future and am very comfortable giving them an extremely high recommendation!!!!

Great job installing the fans. Everything looks and works perfectly. Install was not easy due to our small attic.

I didn't use them. I could not get an appointment. Ratings should all be N/A,

Very well and electrician was very knowledgeable and very efficient.

I hired A-1 electric to help checking a circuit breaker got tripped issue. They came out twice to work on the same issue, the 1st time they came out and flipped my circuit breaker without doing anything and my power came right back on. They spent 15 minuets and charged me $180. The same circuit breaker got tripped again, so I call them to let them know the same breaker they claim the have fixed got tripped again. They told me they would send someone. I thought they since is the same circuit breaker got tripped they would not have changed me, but when the came, they claimed the same circuit breaker got tripped is caused by an light bulb. The 2nd call they changed my $188. They claim those are two different issues. If you need a good electrician, look elsewhere. These people are not honest, they pretend to be nice and kind. The truth is they will try to bill you anyway they came and come up the invoice. Let My mistake be your warning. Spent your hard earned money elsewhere and hire a better company. Btw, I think some of the positive reviews might be written by either fake accounts or written by their families and friends. Good luck and I hope you don't get ripped off like I did. I will not recommend anyone to use this company.

Jason was the electrician. He was punctual, professional, friendly, and knowledgeable. He explained what needed to be done and why. I am very satisfied with the job that was done.

To address remediation required for a home sale, I was referred to A-1 Electric. The process of obtaining an estimate was very easy, and scheduling an appointment was also very efficient. Paul, the electrician, was very friendly. He answered many of my questions as he did the work. I was very pleased with his work, and would highly recommend this company.

Fantastic service and quality work. I used A1 electric extensively 25 years ago. They were outstanding then and still are. They arrived on time, and as always, found the most creative way to install the light without ripping up my ceiling. I wouldn't consider using any other electrician ....

I could not be happier or more enthusiastic about every part of my business with this company. The owner returns calls the same day. Cyndy manages the office with rare efficiency and good humor. The guys in the crew are professional, friendly, helpful, and very competent. They're neat, too - no mess left behind. They show up on time, work without fuss or breaks, do what they said they'd do and, when they leave, everything works. Their invoices are detailed and they charge only for what they do. And you can pay on line, too. I'd also note that, of the 7 other local electricians I tried to contact before I lucked into a friend's help, not one of them bothered to return my messages either on line or by phone. This brutal experience suggests that A-1 is even better than I think . . .

Great experience until at end of service i asked for paul to look at 2 outlets. One was cross wired and one had a broken trip button. Apparently there is a flat rate fee for outlet repair of $225. He didn’t mention that before looking at the outlets. Took him 15 minutes. Since he was already there on a call for a free estimate unrelated to the outlets, I assumed I wouldn’t be charged for an additional service call. Tried to negotiate a better price, but wasn’t given the courtesy of a yes or no response. I would recommend based on high marks for experience and ability, but I would suggest you have a firm quote on paper before letting him do anything. Otherwise you may be in for some sticker shock.

A-1 Electric does outstanding work and was a pleasure. I would use them again and recommend them.

I liked that they sent the same electrician so that he already knew the work that was done previously and knew the house.

They showed up on time, completed the work in a timely fashion, explained the work they had done, and cleaned up after themselves. The prices are fair and they are very easy to work with, will definitely use for any future electrical needs.

One of the guys, they have a small staff, and I get the same guy every time and he is great.

If I am not satisfied, I know who I want working for me and who I don't. If it is an electrical thing, I call this guy, I don't even think about it. I don't even price it around.

The work was performed as scheduled. The cost was as quoted. This was not a normal installation, in no small part due to the height of the ceiling. Paul resolved problems and remained on site until the WIFI connection to the fan was operational. There was a glitch with the grounding but Paul corrected the glitch at no additional charge. I plan to hire Paul for future work.