Tom Rostron Co., Inc.

My furnace was working intermittently. Occasionally would not come back on. Temps have been below freezing overnight so it was important to get this fix as soon as possible. I scheduled a next day appointment. Rick arrived with in the given time frame. He was friendly and professional. Turns out my thermostat was bad. Rick installed on new thermostat and heat was running again. I am pleased with the service.

Great job... On-time UNDER budget. Lou and his guys were clean respectful knowledgeable and meticulous with every detail. Lou even did some value engineering on the job and saved us money. Not something I would expect.

Thank you again Tom Rostron Heating and Cooling for providing prompt, efficient and courteous service. John found that a pump wasn't working properly and replaced it before a future problem.

Scheduling the estimate was easy - came out the next morning. Very honest and professional and explained how our heating system worked and the work that had to be performed in detail. We decided not to pursue this work at this time but when we need any related work done in the future I will definitely be contacting Tom Rostron Co.

We were pleased with the "Deal" price and we were pleased with the technician. They were prompt and friendly. Simple job, no complaints here.

Rostron sent an estimator to remove and install an air/heat (HVAC) unit in my home. He was punctual. He arrived about 5 days later with 2 installers at exactly 8:00am. He introduced them, and they worked all day until 5:30pm. They were quiet, polite, and very neat; They left the area as they found it. The following day, the estimator came back and scrutinized their work carefully to make sure it was done properly. After he and I were both satisfied, we signed the papers. I felt like I was in good hands!!

I went to start up my home A/C for the first time for the season last week and found that it was not making cold. I called an A/C tech that I had dealt with two years prior. He came out the next day. I was out of Freon ,he added about a pound and used his Freon sniffer to narrow down the leak at the condenser unit where the piping comes into the condenser. The unit is 11 years old. He gave options of replacing the unit, both outside and the inside coil. I thought that ridiculous for a unit of that age and condition. He came up with an option of adding a sealer that would plug up the leaks and get me through the season. I decided to try that, but he did not have the sealer and would have to come by the next day. In the mean time, I decided to take the panel off and do some leak checking myself. I pinpointed the leak at the dryer filter with some soapy solution. It is the only steal part in the area, pretty rusty, and sitting at the bottom of the condenser unit in a puddle of water that remained, because the drain holes at the bottom of the unit were clogged Ok, problem figured out, I called him and told him to forget the sealer, probably about $100 plus, and to just bring a dryer filter, do the swap out, and recharge at the $40 per pound R-22 that he quoted me. All fine and good, but he couldn't make it back for that job until the next week. I told him to hold off and I would have to get someone out there a little quicker. I checked AngiesList and came up with Tom Rostron, called them and they would come out after the week end. They quoted an $87.50 service call that would be credited to the repair. All Fair. Then, as I was reading the reviews of Tom Rostron, I read a review of the ridiculous rate of R-22 "The price was $178 for the 1st lb and $130 for each " .Before the appointment I called back to check their rate per pound of R-22 Refrigerant. They would not tell me on the phone and said that the tech would tell me after he got there. I said that I did not want to pay the service call fee if the rate was too high. They said they do not give prices over the phone, that's the way it is. I said "Cancel the appointment and I will be relaying this to Angie's List." Is this company that money hungry that they either gouge you for Freon of collect their $87.50. Well their greediness cost them this service and any future service from me. To all of you other costumers, a little knowledge can go a long way. Check the Freon prices before you commit to a contractor. There is quite a variation in pricing. For the 10 pounds of Freon that my unit takes, that could be a big savings.

It went fine. We had a little bit of a problem but they cam back immediately to fix it.

Technician was on time and very professional. I was pleased to note that he did not try to sell me anything as other companies' employees do so often.

Company is awesome, has very reliable staff, professional service, I had them convert my existing Oil furnace to Natrual Gas. They removed the old system, and installed the new system. They were quick, clean and professional... and the installation... the sheetmatal work was perferct. The install is very clean. I also had them service my fathers HVAC system he had issues and they diagnoed and replaced the bard part all in the same day to ensure he had heat!!!! Great Company wouldnt go anywhere else...

Prompt and very professional and knowledgeable. My furnace is 20 years old and will not run forever. The technician told me the signs to watch for when it is about to stop running for good.

Everything went very smoothly. Bill has been in constant contact to keep me updated on the progess of the work and the paperwork that is involved in getting approval from the state. The installers were very professional and they worked extremely hard during the installation. Everyone who I've dealt with in this company has been very friendly and very professional. I would definitely recommend them to any one who needs a heating & cooling contractor.

That turned out well. One technician came out and it took him a couple of hours. Everything was functioning normal and he cleaned it the system.

No complaints. Scheduling an appointment wasn't a problem, and the tech was friendly and thorough.

the serviceman showed up right on time and was friendly. what impressed me was that the serviceman wore boot covers over his work boots when he came into the house so not to dirty the inside. He also never tried to pressure sell me on a new unit, which does need to be replaced, but informed me an option when my unit does go to get a higher rated unit. He also showed me how to program my thermostat that i could never get working right.

The maintenance itself went fine. The tech checked the unit, replaced the filters, etc., just as they have for years. My A/C unit is only 11 years old but has had a slow leak for the past 4 or 5 years. Tom Rostron Co did the original installation as well. They've never been able to locate the leak so I've just had them recharge it as needed. This year the tech quoted me what I thought was a very high rate for R22. He estimated the total cost would be about $700 to recharge the unit with 3 to 4 lbs of R22. The price was $178 for the 1st lb and $130 for each additional. That was supposedly the price for "good" customers (I've been with them for about 15 years at my business and home). I told him to hold off. I checked around and found the rate for the refrigerant alone was at least 2 to 3 times higher than anyone else quoted. I had another company do the recharge and they also checked and FOUND the leak. Including the service call to the other company I paid less than half what Tom Rostron Co would have charged me for the R22 alone. I cancelled my annual maintenance plans as well since I also found their $192/yr is also high compared to others. What I find most disturbing though is how they tried to severely overcharge me for R22 when I've been a customer for so many years.

Friendly workers, always on time, always cleaned up after the days work , work was above and beyond. You knew what was happening all along the way, no surprises . Overall Outstanding.

Diagnosed problem to be one of two things. They would only charge a flat rate, not time and material. Wanted $980.00 to install a $200.00 valve, which I installed in a half hour. They wanted $340.00 to install a $45.00 ignitor which I installed in 10 minutes. Most of their competition do the same thing. I did not want to pay the flat rates so I paid $130.00 for the diagnosis. Unfortunately, their diagnosis was wrong, so it was a complete waste of time and money. I have not bothered to call them since I did not have them do the repair.

A thorough inspection was done of the furnace & the flue and the mystery was solved.The odor that we had been smelling was burnt dog biscuits that an unwelcomed guest had been storing there.He cleaned everything out ,put it back together and was on his way within an hour.I forgot to mention the promptness from the time I called to his arrival was within a couple of hours .Given what time of year it is I did not expect a fast response.I would most certainly recommend them and call with any issue that may arise in the future.

He was pretty good. Scheduling was also pretty good. He came right when he promised. The deal was a very good price.

Their services were fine. It was a big deal purchase. They were fine. The guy was careful and he was clean and when he had to come into the house he would, when he was working outside had thus things on his feet and so forth so he was very professional and did a fine job.

I used them through a big deal on Angie's List. He did a good job, but it was two different things. I had a problem with my furnace. They wouldn’t use the coupon towards the problem. They wanted to use the deal towards just the tune-up. I had to end up paying. I had to use the coupon for the tune-up. Then he had to do a separate bill for my furnace problem. It was a little pricey. The guy that came out did a great job. I couldn’t find out what the problem was. My furnace was short cycling. He spent time and he fixed it. I ended up signing up for his service plan where they come out twice a year for the spring and fall to go over the whole heat and air conditioning unit.

Full boiler replacement. It went extremely well. Workers were careful, respectful, and cleaned up nicely afterwards.

We make monthly payments. The price is about $380 a year. They know what they are doing. They are prompt, and their staff is very friendly. I think it is a little expensive, but it's worth it to me because they are good people.

It went very good. I thought they were pretty efficient and got right to the problem. I thought the price was fair for the amount of time that they spent.