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Charlie Redmond III

Computer Repair, Computer Training

About us

Charlie Redmond III is an independent Apple Support Professional and proud member of the Apple Consultants Network. He specializes in working with small businesses and home users and has been doing so since 2007, when he left Apple.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Apple Certified Technical Coordinator (ACTC)

Services we don't offer

Resale of Hardware Solutions

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

4.714 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
7%
3
7%
2
0%
1
14%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-14 of 14 reviews

George H.
01/2016
3.0
computer repair
  + -1 more
Not a provider
Description of Work: Nothing
Rating CategoryRating out of 5

Carmen H.
11/2015
1.0
computer repair
  + -1 more
unknown
Description of Work: Missed appointment ,vendor came too late. Several phone calls to res chedule never returned calls ?
Rating CategoryRating out of 5

S K.
02/2014
5.0
computer repair
  + -1 more
Upgrading my hard drive and OS went vey well. Charlie is extremely nice, patient, and knowledgeable. He was available to start the process with me in-person. To save me money, he did leave but was very readily available by phone, email and remote computer to aid me through the rest of the process. The whole process went very smoothly and I wouldn't hesitate to use him again in the future!
Description of Work: Added hard drive space and a backup drive, upgraded my OS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Kathleen S.
02/2014
5.0
computer repair
  + -1 more
Charlie is extremely professional and knowledgable. I don't use anyone else!
Description of Work: I have used Charlie on several occasions. He set up a new computer system and has come when there were problems. One time he solved a problem remotely from a business in California.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter B.
11/2013
5.0
computer repair
  + -1 more
Mr. Redmond is very knowledgeable and professional. It was obvious that he is very experienced in his area of expertise. I would not hesitate to recommend him to those with Macbook issues. Saved me both time and frustration . Well worth the fee.
Description of Work: Allowed my Mac to dowload videos from various websites

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Barbara M.
10/2013
5.0
computer repair
  + -1 more
It was great he was very nice and helpful he came on time and he was punctual and a good deal for us we were very satisfied
Description of Work: He set us up with all our programs and taught us a few things about our new computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Zoltan S.
10/2013
4.0
computer repair
  + -1 more
It was an Angie's List Big Deal that I purchased. It was high priced but it was expected because it works. Overall it was satisfactory.
Description of Work: I used Charlie Redmond to show me what to do with certain things on the computer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$89

ann L.
09/2013
5.0
computer repair
  + -1 more
The new system with DropBox works well. Charlie is professional. Would definitely call upon Charlie again for Apple related matters.
Description of Work: Charlie recommended and implemented a way to file-share among my home network of computers and reviewed my backup procedures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Paula G.
08/2013
1.0
computer repair
  + -1 more
As above I hope I wasn't charged
Description of Work: He emailed me and said I wasn't in his service area!
Rating CategoryRating out of 5

Response from Charlie Redmond III
Unfortunately, [member name removed] purchased my service but she was not in my pre-defined service area. This coupon was only for Northern New Jersey and not anywhere else.

Michael R.
08/2013
5.0
computer repair
  + -1 more
unknown
Description of Work: I bought a Big Deal for $89 for One Hour of Support with an Apple Certified Professional. He was very prompt and polite. I would definitely use him again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Anne M.
02/2013
5.0
computer repair
  + -1 more
Excellent results. Friendly, professional, willing to make recommendations and refer out if there is a need that he can't meet. Answered phone himself and spent time explaining what needed to be done. Came to the house same day. Seems quite knowledgeable about computers. Would definately recommend to others and call again.
Description of Work: Computer needed a clean installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Robert K.
09/2012
5.0
computer repair
  + -1 more
Very affable and professional. V good on technical detail. Excellent on efficiency & speed. Addressed all my requests, quickly and with good humor. Would recommend.
Description of Work: Fixed PC. Installed printer network. Changed routers/repeaters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Kathleen S.
06/2012
5.0
computer repair
  + -1 more
I have used Charlie on a number of occasions. He has always been prompt & very efficient in his work. He was willing to "go the extra mile" on a difficult problem. I highly recommend him.
Description of Work: Corrected problems with new computer and home network.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Kathleen S.
05/2011
5.0
computer repair
  + -1 more
He came to my house for looking at the problem. I have dealt with him for three years. He charges by the hour. He is also very efficient. He is very good with computers. He is a nice person, who is very pleasant. He shows up on time and he is very conscientious. He is very prompt when I call him. Quite often, I get his voicemail, but he always returns my call in a timely manner. With him, I always get what I pay for. I will continue to use his services in the future.
Description of Work: I used Charlie Redmond for solving some computer problems, a year ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    345 State Rt 17 # 47, Upper Saddle River, NJ 07458

    www.charlieredmond.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 6:00 PM
    Tuesday:
    8:30 PM - 6:00 PM
    Wednesday:
    8:30 PM - 6:00 PM
    Thursday:
    8:30 PM - 6:00 PM
    Friday:
    8:30 PM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Training

    FAQ

    Charlie Redmond III is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 6:00 PM

    Tuesday: 8:30 PM - 6:00 PM

    Wednesday: 8:30 PM - 6:00 PM

    Thursday: 8:30 PM - 6:00 PM

    Friday: 8:30 PM - 6:00 PM

    Saturday: Closed

    Charlie Redmond III accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
    Yes, Charlie Redmond III offers free project estimates.
    No, Charlie Redmond III does not offer eco-friendly accreditations.
    Yes, Charlie Redmond III offers a 20% senior discount.
    Yes, Charlie Redmond III offers emergency services.
    Yes, Charlie Redmond III offers warranties.
    Charlie Redmond III offers the following services: Apple Certified Technical Coordinator (ACTC)
    Resale of Hardware Solutions

    Contact information

    345 State Rt 17 # 47, Upper Saddle River, NJ 07458

    www.charlieredmond.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 6:00 PM
    Tuesday:
    8:30 PM - 6:00 PM
    Wednesday:
    8:30 PM - 6:00 PM
    Thursday:
    8:30 PM - 6:00 PM
    Friday:
    8:30 PM - 6:00 PM
    Saturday:
    Closed