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HOME DEPOT AT HOME SERVICES

Windows, Siding, Doors,

Reviews

3.312 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
8%
3
17%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.2
value
3.5
professionalism
3.3
responsiveness
3.1
punctuality
3.3
Showing 1-12 of 12 reviews

Andrea C.
04/2013
2.0
siding
  + -1 more
The siding looks beautiful,unhappy about the problems I had.
Description of Work: I met HOME DEPOT at the home show here in PHILADELPHIA. Contracted them to remove, insulate and replace the vinyl siding on my house. I called and set up the appointment for a weekend job, I stated only Friday and Saturday will I be available, the person said yes it will a two-day installation 4/19-4/20. Well to make matters worse I had to store the materials in my home because they( HOME DEPOT) didn't have a drop off location to store the material. Saturday morning I waited at my home until 10:45 am before I called the 1800# to ask questions. I spoke to someone and they said they will try to find out why they didn`t show up for the job. He (HOME DEPOT) called back about 30 minutes later and informed me they will be back on monday. HOME DEPOT should be careful about who they send out on jobs. The workers did complete half of job. I`m upset because now I have to wait until monday for them to complete the job HOPEFULLY. The workers showed up on monday and completed the job, in turn breaking my outside lamp. The workers said they will be back between Tuesday and Wednesday to fix it,no show I called on Thursday and they said the workers will be out on tuesday. They finally came and fixed the light. A whole week of getting the runaround.NICE JOB ON THE INSTALLATION! POOR MANAGEMENT OF A PAYING CUSTOMER`S TIME! 4/30/13

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$5,567

Russell D.
04/2013
4.0
replacement windows, doors
  + 0 more
The product was excellent , just the pricing was very high. They were very knowledgable about the product. They showed up a half an hour late.
Description of Work: I went to Home Depot to replace vinyl windows and a sliding door.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0

$11,000

David S.
06/2008
2.0
replacement windows
  + -1 more
We had to wait for them to order the correct size. They are not very knowledgeable or professional. We spent all winter with windows that did not fit! I will never used this company again.
Description of Work: They measured three large windows in our home and ordered new ones. They came to install the windows when they arrived but the windows were too small.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$3,000

Mary C.
05/2008
3.0
replacement windows
  + -1 more
We chose Home Depot At-Home Services on the basis of a recommendation from a neighbor and all the promises made by the enthusiastic salesman. We purchased the top-of-the-line windows. Do I like the windows that were put in? Yes. Did the sub-contractors do a good job? Yes. Do I think we paid too much? Yes. One of the salesman's promises was that our neighbors would receive a $100 Home Depot gift card for the referral. Well, it's been several months, and I have followed up many, many times, both with the salesman and the general manager of At Home Services, but still no gift card for the neighbors. The general manager did contact Atlanta and thought it was all taken care of, but the card never arrived. In my last message to the manager, I gave him three weeks to get the gift certificate to my neighbors; otherwise, I would post on Angie's List. He never returned that call nor did the gift card ever arrive. That incident is just representative of the lousy customer service I received and of Home Depot's inability to manage things properly for the customer. The project manager was most unprofessional in some of the things he said when he took the window measurements. The contractors were supposed show up at a certain time......they were late by over an hour and the PM gave me some baloney about traffic. I told him that would have worked great 15 years ago, but everyone has cell phones nows--they just could have called me. The whole process dragged on and on, partly due to the weather(which I understand they cannot control) but also due to the fact that 19 windows came in almond and 1 in white.....one had to be reordered. The salesman promised how attentive, etc. the PM would be on follow-ups, but that was not the case. It was all on me. We thought we were paying a premium for buying service, but the whole thing was just one headache after another. We did not use them for the next job, needless to say.
Description of Work: We replaced 20 windows in our home, including a large multi-part picture window in the living room (bedrooms, bathrooms, living room, dining room, kitchen, home office).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$13,100

Sandra S.
02/2008
2.0
replacement windows
  + -1 more
We passed the window order on June 11, 2007, and were told the project will take about 6 weeks. Couple of weeks later a Home Depot representative came home to measure all windows before placing the order, they said they prefer to measure themselves to avoid errors with the order. We were told that once the windows were ready it will take maximum 2 days for the installation. We got the installation date for July. They came with the windows, and alas! Half of the windows had the wrong measurements! The grids for the windows were wrong for 4 of them. The story repeated two more times, wrong measurement, wrong color. Finally, on February 1st, 2008, they could complete the order and installation, all wrong color were put right and all missing grids were put in place. The windows are nice, the installation crew was efficient and polite, BUT the project management was horrible and the error with the windows were unacceptable. A 6 week project was completed in 7 months! What a frustration!
Description of Work: We bought Sequel Wood windows from Home Depot to replace all (facing outside) windows in our house. We also contracted Home Depot to do the installation of the windows.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$15,456

Bruce H.
07/2007
5.0
siding
  + -1 more
Home Depot provided an estimate, dropped off supplies, installed siding, and cleaned up.
Description of Work: Installed vinyl siding on half of a two story 25 x 35 foot home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$9,000

LOUIS L.
07/2007
5.0
replacement windows
  + -1 more
I think Home Depot did a pretty good job. I went there because they guaranteed the windows for a lifetime. They did come on time and did the work very quickly and efficiently. I thought the price was too high, though.
Description of Work: Home Depot installed 14 3' x 7' double hung windows on the front of my apartment building. They came and measured and brought 2 crews to do the work. The work included the screens, installation, and framing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

JOSE P.
10/2005
5.0
siding
  + -1 more
MR. FLEITZ, WHO WROTE UP THE ESTIMATE, PROVIDED A THOROUGH EXPLANATION OF THE JOB DETAILS AND COSTS. HOWEVER, THEIR PRICE WAS HIGHER THAN THE OTHER COMPANIES THAT BID FOR THE JOB. I ENDED UP GIVING THE JOB TO A DIFFERENT FIRM BECAUSE OF THE PRICE DIFFERENCE.
Description of Work: THE COMPANY GAVE ME AN ESTIMATE TO REPLACE THE SIDING ON MY HOUSE.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

JOSE P.
10/2005
5.0
replacement windows
  + -1 more
MR. MICHAEL FLEITZ DID A GOOD JOB IN EXPLAINING THE JOB AND THE COSTS INVOLVED. HE ALSO FOLLOWED UP WITH A PHONE CALL A COUPLE OF WEEKS LATER. I GAVE THIS JOB TO A DIFFERENT COMPANY BECAUSE THEIR PRICE WAS LOWER THAN HOME DEPOT'S.
Description of Work: COMPANY GAVE ME AN ESTIMATE FOR REPLACING 7 WINDOWS IN MY HOUSE.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

CHARLES W.
07/2005
5.0
siding
  + -1 more
THEY KEPT THEIR APPOINTMENTS, DID THE WORK PROFESSIONALLY, AND CLEANED UP AFTER FINISHING THE JOB. WELL DONE.
Description of Work: NEW SIDING ON HOUSE

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,500

JOSEPH S.
08/2004
3.0
replacement windows
  + -1 more
THEY DID A GOOD JOB, AND IT IS COVERED BY A LIFETIME WARRANTY. BUT I HAVEN'T BEEN ABLE TO GET THEM TO COME OUT FOR REPAIRS OF THE LOCKING MECHANISM ON THE WINDOWS.
Description of Work: HIRED THEM TO INSTALL TWO LARGE WINDOWS AND A BATHROOM WINDOW.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

$5,000

GERALD G.
07/2004
2.0
replacement windows
  + -1 more
I WAS NOT SATISFIED WITH THIS COMPANIES SERVICE, BOTH FROM A WORKMANSHIP AND RESPONSIVENESS STANDPOINT. THE QUALITY OF THE WINDOWS WE BOUGHT ARE EXCELLENT, THOUGH NOT A NAME BRAND. WE WERE SOLD WHEN THE SALESMAN SAID THAT THEY WOULD STAND BEHIND THEIR WORK, WHICH THEY HAVE NOT DONE. I AM WAITING FOR THEM TO REPLACE A DEFECTIVE WINDOW (FOR OVER 8 MONTHS) AND THEY STILL HAVE NOT FINISHED THE LAST BIT OF WORK (8 MONTHS LATER).
Description of Work: THEY REPLACED ALL THE WINDOWS IN OUR HOME AND CAPPED ALL OF OUR WOOD TRIM (WITH METAL OVERLAY), AND REPLACED ALL SOFFITS.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$20,000

    Contact information

    8 S GOLD DR, Trenton, NJ 08691

    www.homedepot.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Siding,
    Doors,
    Window Treatments

    FAQ

    HOME DEPOT AT HOME SERVICES is currently rated 3.3 overall out of 5.
    No, HOME DEPOT AT HOME SERVICES does not offer free project estimates.
    No, HOME DEPOT AT HOME SERVICES does not offer eco-friendly accreditations.
    No, HOME DEPOT AT HOME SERVICES does not offer a senior discount.
    No, HOME DEPOT AT HOME SERVICES does not offer emergency services.
    No, HOME DEPOT AT HOME SERVICES does not offer warranties.

    Contact information

    8 S GOLD DR, Trenton, NJ 08691

    www.homedepot.com