Broadway Moving & Storage Inc

A man from Broadway came to my house to estimate and he was very nice and professional. However, my original quote was about 1/3 of what the actual price ended up being. I did add an additional pickup location after the original quote, but it was on the way to my house and was just a couch. Besides the drastic difference in price, the two men that came did do a great job and handled everything with care. I did not have any damaged items or walls. In short, the quality of the work was great, but the person estimating needs to do a better job.

We hired Broadway to move the contents of our home to their storage facility for 2 months and then to our new home. The gentleman who came out to give me an estimate for the move and storage was very professional, sold his business as being family run and claimed they hired only professional movers who had worked for them for many years. However, when the crew arrived they came unprepared right off the bat. The truck was too small and they had to get 2 extra men on the job. The men complained immediately and vocally about having to move 3 floors and a basement of items so I guess they were not prepared for the job. They were not the speediest either and the bill for the first phase was over the estimated cost because of how long it took and the extra men needed. When our belongings were delivered to our new home we found that our bed frame and dining table had been water damaged in storage despite their claim of climate controlled storage. The blanket that the table top was wrapped in was soaking wet and the both items were covered in mildew and the wood was damaged beyond repair. The damage to our bed frame must have been noticed by the movers in storage because someone had done a shoddy job with a marker to try and cover it up. It looked like it had been colored by a 3 yr old with a Sharpie. Instead of bringing the damage to our attention and professionally making reparations they had tried to cover it up. In addition, a glass shelf from our bar was broken and the mirror top on a table was shattered. Clearly, they were not careful when loading and unloading. I realize this difficulties of moving items and was prepared to find a few dings and dents, however the losses mentioned above were in addition to the lesser dings and dents to many pieces. Broadway could have made up for the damages quickly and easily and I would have been satisfied. However, in trying work with Broadway to get reimbursed for the damages it has been 2 months of being put off for one reason or another. l am still waiting and will gladly update this review when and if reimbursements are made. The negative experience was not just with the workers who came to house but with management as well and I would not recommend their services.