Shade One Awnings

I’m not happy with shade one awnings. When the salesman measured my 14 foot deck he said we should order a 13 foot awning. He said they usually measure to the end of the deck and then go in 6 inches shorter. He recommended going 6 inches shorter on both sides. He said they don’t usually go out over the deck. This is his job, he should know how to measure for awning. The awning gets installed and it’s shorter than the deck by almost a foot on both sides. It’s shorter than what was expected because the fabric is inside the frame by another 6 inches. Now my awning is too small for my deck. Seems like he should’ve added 6 inches instead of taking away 6 inches on both sides. Then the awning would fit perfectly The salesman admitted he was wrong in his measurements and that he would talk to the owner. I tried calling the owner since then and he won’t return my calls to rectify the situation.

Shade ONe Company came out to measure my porch for an EZ Shade, gave a quote and took my deposit. When they learned I had a $200 coupon from Sunsetter, after three weeks told me they were unable to get the product from Sunsetter. I called Sunsetter and was told that was not true. Terrible Customer Service. The coupon was also given before the quote was written. I wasted a month of my time when I could have already had the shade installed by a reputable company.

We had an amazing experience with Shade one awnings. Don and his team were extremely professional from the first call. I received 3 quotes and the Sunsetter was very reasonable. However, his knowledge and professionalism were why I selected Don and Shade One. He took great care in color matching and explaining my options. There was no hard sell, just wonderful follow-up, and an authentic desire to earn the work. I am so pleased with the end result - the awning has transformed my home. Thank you!

A friend recommended this company and I could not be more satisfied. They were on time, brought samples and did not pressure me into purchasing something more expensive. Don actually told me he preferred a smaller unit than what I originally had in mind. The awning was installed at the time promised and the installer was very nice as well. I love my new awning.

Shade One price was exactly 50% less of another company for the same size awning. The difference was in the thousands. We very strongly felt that we were doing business with a reputable company. The follow up from the office was outsanding both before and after the installation. They called us a few weeks after the install and I explained the awning is working great but it looked like one arm needed an adjustment. The owner came right out and made the adjustment. We could not be happier with this little company that specializes in these niche products. Highly recommend.

Don the owner was our sales rep and the installer. He was professional and pleasant. The awning looks beautiful and now we can finally use our deck!

Previously used Shade one awnings for our shore house. We were pleased with the process and finished product. We called them back to see if they would travel to Morristown to install at our home. Since it was outside of their service territory, the office called the owner Don who quickly agreed. Don was at our house that week and we placed our order. So happy we made the call and asked. Based on my experience I would recommend this company highly!

Joyce at Shade one awnings was very friendly. After visiting the store, I made an appointment for a sales call. Tim came out the same day! I am so happy with the quality of the fabric and the construction of the awning. My husband (a contractor) said the install was done right. We got the Sunsetter with LED lights. Ww would have never considered lights but they had them in the showroom. So glad I stopped in.

We are thrilled with our new Sunsetter and the service we received from Shade One Awnings. Tim was very honest and helpful in guiding our decisions about sizing and placement of the awning. Thank you!

I needed an awning that would block sun and weather but not the view from my side porch entry area. They measured and delivered a great product that exceeded my expectations. They suggested a Pro model with a drop shade in the front. I am now looking for them to come back for another solution on my deck. Good customer experience and quality products.

We worked with Don to select a fabric for our new awning. He was great to work with. He helped us stay on budget while maintaining a stylish, chic look. We did not go with the SunSetter line of fabrics but chose from the Sunbrella collection (more expensive)... to match our our outdoor shower awning. So happy in the end.

Tim came to my home to measure my deck and give the estimate. I told him I could only afford to do one side. My deck is split in two basically with a chimney in the middle of it. He said "no problem." Tim explained the various possibilities and pros and cons. From there we came up with the perfect solution. Once the awning was built, Don the owner came to install it. They were efficient and did a great job. The price from Shade One was slightly lower than another other company we had out. This whole process was a breeze and the finished product is beautiful. The awning really gives my backyard that extra something that makes it really special. We get so many compliments from just about everyone that sees it.

Very efficient - showed up on time - installation was quick and easy - Jaremy did a great job! and the awning look amazing!

I recently bought 2 Sun Setter awnings Shade One. The quality is outstanding. Don was very helpful when explaining to us the different models of shades. I would definitely recommend him to anyone who needs awnings. Thank you!

Amazing customer service! We had a 20+ year old motorized awning that needed replacement. We got 3 estimates and chose Shade One. The service from their office and sales team won the job. Every phone call was answered or returned promptly. We recieved our awning 2 weeks after deposit. They called us to let us know it shipped from the Sun Setter factory. It arrived a week later perfect fit These folks are great!

I contacted Shade One Awnings & had the privilege to speak to the owner Don. Communication was 5 star. His knowledge & experience is evident. He was GREAT to deal with. I highly recommend him for your awning needs.

Absolutely 5 star customer service. The awning installation and quality of the product was spot-on. This is our second sunsetter awning. The first lasted 20 years before we sold the house. We would highly recommend Shade One Awnings. A special shout out to Robin in accounting and Joyce in reception...you were both wonderful. The company office kept in touch throughout the process and followed up afterwards.

We hired Shade One for a large motorized awning installation at our home. As a large commercial contractor myself, I am very particular with any company I hire . The salesman they sent was prompt and knew his product well. We purchased the awning from Shade One even though their price was slightly higher than another quote we had gotten mainly due to the way they presented the product. Turns out, it was a good decision. The install crew did a great job. I was present throughout the install and the guys knew what they were doing. Small details make a professional job and these guys were spot on. Overall, the entire transaction from sale to install was very well done, which is a welcomed break from many local NJ vendors. I would recommend this company to anyone who asked !!

On 5/30 the gentleman came out and gave the estimate. I picked out the awning, colors and whole nine yards. I gave a deposit of $1550.00. On 7/8 my husband and I sent and email wondering where we were on the installation list. We were advised all awnings had been checked and ours was still not in. We were told we would be contacted as soon as it was received. We contacted the manufacturer and was informed the order wasn't placed until 7/8 and processed to order 7/11. We were told it would take two weeks at the max to come in. They called to schedule the appointment several days after the order was showing that it had been received. On 7/25 they came out to install the awning. The work was beautiful I have no complaints about their work. To compensate for their delay they offered to install a side weather breaker panel at their expense. I was told this was priced at $150.00 and would be $200 to install, only to find out from the manufacturer that it was only $139.00 and it was an easy process that they could instruct customers to install on their own. At this time he offered to waive the installation fee. Although this was yet another discrepancy we emailed Shade One back on 8/15 confirming the work was going to be done to compensate for the delay with our awning installation and asked how soon they were able to come out. We have called multiple times and have sent several emails to no avail.

unknown

it was good job

We gave him an order for one motorized awning and a roof installation was to be done on same. A deposit of $1250.00 was given to him which was half of the agreed upon amount, by check. He cashed the check and never ordered the awning. The order was placed on July 3, 2009 the check was cashed on July 7,2009 after numerous phone calls to both Sunsetter awnings and to him it was found that he never placed the order and we canceled the order with him on July 16, 2009. We sent and faxed a letter stating that the order was canceled and to return our deposit on same day. We still have not recieved any communications from him or return of deposit.