Progressive Dimesions Counter

Our experience with Progressive Dimensions was incredibly frustrating and unprofessional. After multiple showroom visits, having them visit our home for measurements, detailed discussions, and negotiations, we were given a final quote of $7,250 for our quartzite countertops, which even included a $250 discount after they reviewed it with the owner. Based on this agreement, we cut a deposit check and received a contract confirming the price. Then, completely out of the blue, they contacted us to say there had been a “mistake” in the quote—raising the price by 77% to over $12,800. This was shocking, as at no point during our discussions were we told that the price might change. Even worse, their explanation didn’t add up—how does an entire office, including the salesperson, manager, and owner, all fail to catch an error of this magnitude? It was only after we had already made financial commitments that they suddenly decided the price was wrong. When we pushed back, they offered a small 10% discount due to their mistake, which still left the price much higher than originally agreed upon. Despite our attempts to negotiate fairly—including us offering to pay $10,000, which was still 38% higher than the original price (we truly loved their slab) and even more than a competing quote from another company—they refused to meet us halfway. Instead, they insisted on sticking with their new, inflated price saying "it's a very popular stone". While they did not cash our deposit check, the entire process wasted weeks of our time, disrupted our renovation plans, and left us with no choice but to start over with another company. Although I do understand that mistakes happen, the lack of accountability, professionalism, and transparency was incredibly disappointing. And in the end, to not take responsibility and move forward with the job was insulting. If you're considering working with Progressive Dimensions, beware—even after extensive discussions and written confirmations, they might still change your price at the last minute. This was one of the worst customer service experiences we’ve ever had, and we strongly recommend looking elsewhere for a company that stands by its commitments.

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We started out at Lowe's in Howell, NJ and had a great experience with Petra. Since Lowe's does not carry the granite and works with subcontractors, we we given a list of vendors and their preferred vendor (Progressive Dimensions). In between some pretty good snow storms, we called and arranged for a measurement of the counter space. This part went flawlessly as he arrived on time and was done in short order. Between another set of snow storms, we went down to Toms River. Temperature outside was 5 and very windy. Once we found the entrance (don't use their address of Flint; the entrance is on 166), we went inside where it was nice and warm. They were doing good business, so we had to wait about 5 - 6 minutes. Once it was our turn, we went out into the cold, got on a golf cart and were whisked away to the "quarry". We had always talked about getting Uba Tuba for the kitchen until about 5 minutes into viewing their selection. We (rather she) found a slab of Typhoon Bordeau that was to come home. We already knew that, based on the number of square feet, that for every upgrade in price (A, B, C, D, E) we would leave about $300 poorer. D it was. The next week we went back to PDC and saw the slab, chose where we wanted the cuts, and were done in about 15 minutes. Four days later, the installation crew showed up with the cut slab and set about installing it. I think these guys were fantastic! They secured the dishwasher and undermount sink, and then checked to see if the cooktop (new) would fit the opening and cabinet beneath. Unfortunately, the cabinet needed to be modified. Expecting them to just leave it, I went to get my cutting tools. Five minutes later THEY had the modifications done for me! After a few minutes cleaning up, they were gone and the wife (and I) had a lovely new countertop. The worst part of the whole ordeal (other than the freezing temperatures): finding the entrance. The best part: the installation crew. If they get to read the review: I'm going to start looking at You Tube for installation videos! (great guys with a great sense of humor).

This was a job that was not being done by a contractor, rather the homeowner was acting as the contractor here so we had to plan everything out. We engaged Progressive via Lowes, however, it was Progressive people we dealt with after the original purchase was made. Everyone in the Progressive team from the person that laser spec'd out what was being ordered to the installers were professional and easy to deal with and we're very happy with the end product. I would work with this vendor again without reservation.

I had some problems with Progressive Dimensions Counters and they had to refund some of my money. The salesman was great. We took our time and picked out what we wanted. There were some issues with cracks. They put a backsplash up for free, but what we ended up with we really didn't want. We had to compromise. There were some other problems too. They didn't mount the dishwasher back up. That knocked $600.00 of our bill. There were little issues, but they made good on it. It wasn't an all-out horror story. It was harder to fix our walls the way we wanted with the problems with the countertops.

They seemed to be really knowledgeable. They did all with machine and didn't do by hands. They were very punctual. The guy that came here definitely knew what he was doing and did a good job. When I had a little thing that I wanted them to take a look at, they immediately came back and didn't put it off.

Was going to use Home Depot service to get my countertop, but I live right up the block from Progressive. My wife and I prefer to give our business to local retailers rather then using large box stores or on-line companies even if it costs a little more. We assume that these smaller companies would provide a better service and take care of their community. We aren't looking for freebies or handouts, just a company to honor their word and do what they are paid to do. They asked for an initial deposit of $1000 after getting rough dimensions from my wife. They would then come to the house and measure the countertops. Once all was ready to be installed we would need to pay another half of the amount due with the remaining amount to be due when it was installed. After the measuring, my wife and I went to the yard to choose our slab and just talk about some aspects of the install over with the company. Up until this point everything seemed ok, but all that has happened is they have taken our money, no work done yet. They were told numerous times that we both work and asked that my wife be called 30 minutes before coming to the house so she could leave work and be there when they arrived. This way, not costing them money by sitting around waiting for us, and so that neither of us would have to take a day off of work. They agreed this was perfectly fine. On the day of the install they showed up at the house and called my wife wondering if someone was home. Luckily my mother-in-law was here that day. They proceed to install the countertops and sink, and then started banging on the door to one of our bedrooms to notify my mother in law they were done. (However she is certain it was to get a rise out of our dogs as they were told that we have large dogs so they would be locked up, the installer said he would bash the dog with a hammer if it came out). Turns out when my wife gets home that the countertop is CRACKED in two places. The person that answered the phone said that couldn't be the case and that it was a product of manufacturing. My wife insisted that someone come and look at it. This was a Friday afternoon. They said someone would come out maybe Tuesday. When we called to verify on Saturday (the install was on a Friday), and talk to the manager they had no record of our call. They stated they would get someone out on Thursday with verification on Wednesday. NO CALL on Wednesday. When we followed up we were told we would be first on Thursday and that someone would show at 7 am. They showed at 8. The installer immediately realized that there was in fact two cracks. Said he would try and fix it with glue which would require 24 hours to set up, DON'T USE YOUR SINK, and that he would be back on Friday morning.No one showed. When we called, we were told they had no idea what happened and that we weren't on the schedule for the day. 5 minutes of being on hold and finally they tell us someone will come Monday to buff out the glue and check the crack. They have made the whole process feel like we are inconveinencing them. I paid almost $3000 for a small countertop trying to support local business all to get the run around. If it isn't replaced this week we will be going to small claims court for remediation.