Johnson Kelly Structural & Foundation Repair

Did not return phone call Did not respond to email Did not respond to Angie List inquiry

From the time we first spoke with them until they came out to conduct the inspection they were very professional. However, they never followed through. They told us they would have a bid for us within the next few weeks, but we have not heard back from them at all.

I never reveived an estimate.

They're very busy (that's a good thing) but once they started, they brought a crew that began right away and in a little less than 2 days the job was done. They came when they said they would, started on time and were all pleasant to work with. They would be my first choice if I needed any structural repairs in the future.

Without making this all about a poor review of another contractor's shoddy work, I must briefly say that I had to call Johnson Kelly because my previous contractor, Jersey Shore Crawlspace (they go by other names as well, so be careful), was commissioned by me to perform a crawlspace encapsulation at an exorbitant price. I believed that it would result in quality work but I was never so wrong. I asked them several times, beginning at the inspection/estimate phase, to tell me about the condition of my beams before commencing with the crawlspace encapsulation. They flat out lied and told me the "beams are fine." When that work was completed I went into the crawl myself to inspect and was horrified. The beams were rotted, the plastic barrier was a mess and not sealing anything, and I could go on and on. The job was deplorable. Now to Johnson Kelly. First order of business had to be the beams. It was a structural emergency in my opinion and after my previous dealings I was reeling and felt completely vulnerable. I didn't trust anyone and I was devastated at the thought of putting out tens of thousands more dollars to fix the issue. Truthfully I don't even remember how I discovered Johnson Kelly but thank God I did. Jason came out and spent time listening to me. I was really worried about being taken again. I could see that after inspecting the crawl that he was upset about what the previous company did. I did feel comfortable listening to him explain what they would do and then waited for the estimate with dread. When it came I was surprised. It was reasonable and exceeded my expectations of a fair price considering what I was asking him to do. They took care of the building permit and told me from the start that one would be required. No other contractor has done that and I've asked contractors in the past if the work I was commissioning required one and was told "no", when in actuality it was. When work began it was very consistent. Jason and Perry (owners/project managers) were at the site every single day and did get into the crawl space and managed the project very very closely and assisted when needed. Jesse and Steve are regular employees, young guys, but very professional, friendly, with excellent skills. They worked very hard in bitter cold weather and put in full days, beginning at 0800 every single day, always on time and working straight through. I was kept informed, we all worked well together, and in the end I was left with a quality product: a stable foundation for my home, with a clean, dry, mold and pest resistant crawlspace with a convenient entry system. I have been through the mill with contractors, sometimes having to bring in new ones after poor work, and I'm a smart person! I do my research. I ask the right questions. I cover all the bases, and I still get taken! Johnson Kelly is a reputable company with integrity and skill. So glad I found them and I hope you do too.

We sent a message through Angie's List to provide Johnson Kelly with the details. We received a prompt response from Jason with his cell number, asking if we could speak on the phone to discuss the inquiry in more detail. After our call, Jason informed me that he would stop by our home to examine the damaged area. The next day Jason came by to take a look at the hole. He provided me with a complete explanation of why the block was located in that area of the driveway and that it wasn't a structural issue. He informed me that we could proceed with another method to repair the area. We appreciated the professional and honest assessment that Jason provided, even though we weren't going to be a customer, this time. We will definitely contact Johnson Kelly, if we need their expertise in the future.

Jason and workers were extremely knowledgeable and walked me thru how the job process from start to finish. Job was done with professionalism and Jason answered every phone call, question and concern I had. They cleaned up the job site when the job was completed. Please note....a year after the job was completed, my step that was replaced cracked due to the anchoring railing being cut on a diagonal. Jason came to look at it and had it fixed, how I wanted it, without hesitation. Not only was the cheapest quote I received, but his work was excellent

I wish I had been referred to Johnson Kelly Inc. from the start. They did a superb job and I couldn't be more pleased. I would not hesitate to use them again in the future. Everyone involved in the work that was done was courteous and extremely professional. Structural work is what they do and their knowledge and experience is evident. All my questions were answered promptly and I was always kept informed and updated with the progress of the work. I could tell that they took pride in the work they were doing and it showed. The crew always showed up on time and I feel that they gave 110% every day that they were here. When the work was completed, they removed all the debris from my crawlspace and must have used a shop vac to clean it up as it was so clean down there. To Jason, Perry, Jesse & Tucker--Thank you, for a job well done!!!!

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Signed contract 4/2014 and proposed work was supposed to start soon after getting permits. I was told permits take 1-2 weeks and that they would start as soon as possible. Weeks went by but was told that they would start by the end of May. May came and went and we decided to put it of until September due to having summer houseguests and needing a basemetn and AC. I was assured that they would start then and was given a date of 8/11/14. Beginning of September was told that they didn't have permits yet ( who knows why since they were supposedly applied for in May). Kept confirming start dates week by week but work didn't start until early November. House was supported, dirt was excavated and walls were removed, with a few delays due to rain and snow. Only AFTER having the walls removed were we told that they cannot build the new walls until it gets warmer because it was too cold in the winter to pour concrete. Did the not realize that Nov- Feb are winter months and it gets cold then? They installed temporary plywood walls and wrapped the exposed basement in plastic sheeting. Basement stayed like this until mid March when they finally came back to work. Unfortunately during this time I lost my hot water heater and furnace and several pimple froze and burst. Temps in my basement were at freezing temps because it was basically exposed to the outside weather. Plywood and plastic doesn't keep the freezing temps out. In April a new footing was poured and the wall went up. Amazingly, the walls only took about a week to build! Here's the positive part- I believe the walls are very well built. They are also painted on the outside with some kind of waterproofing stuff and then wrapped with heavy duty plastic waterproofing. they'll last forever. The bad part is that I'm now constantly getting water in my basement which I never had before the new walls went it.It looks like the water is coming up from under the new footing and pouring onto my basement floor. I contacted the company and was told that this is not their responsibility. I needed a drainage system to funnel the water to the sump pump (which is new with a battery back up). I was told that they don't do that work and now I needed to dig up my basement floor to do it! I had NO WALLS for 3 months and now that it's done I find out that I need drains under the footing! I'm finally reviewing this company because I'm completely fed up. Water comes into my basement every time it rains. the new carpeting I've installed is getting soaked and the walls are also absorbing the moisture. Luckily I kept some money from the final payment to deal with any issues that might come up but I've used most of it repairing the sprinkler system (mutually agreed upon by us and company), replacing the electric meter and installing the electric panel that they left dangling by electrical cables. My basement wouldn't pass final inspection until that was done. Now I need a waterproofer to do something to I keep the water out. I realize that a couple of the delays were due to our changes- postponing the job until the end of the summer and also adding a reinforced steel beam in the basement while everything was exposed- but this whole process took over a year to complete and my basement is constantly wet. I'm completely fed up!

Proposal was a thorough one. Was not the cheapest. In fact was the most expensive, but seemed to show a better understanding of what needed to be done. They promised to be worth the extra money, and they did deliver all they said they would. The two workers who were here for 5 days worked hard and knew what they were doing. I asked for some additional work to be added to the project, and Johnson Kelly did the additional work for a fair price.

the conversation i had with the provider went very well. he gave me important information and was very patient and informative.

excellent workmanship, kept informed as to progress, care taken to property, arrived on time daily, great cleanup, would not of know they were here after job complete.. complements to staff.. would recommend.

My experience with them was pretty good. I think I’d seen some good reviews for them and some photos of the work that they had done, and that’s why I contacted them. They were very professional and educated. They explained all the details and it was a good experience.

It went quicker than we had all thought, we were told week to ten days of work would be involved. It took only a week and that was with two days of no work. They came up with a solution and implemented it. they were very professional, and courteous and wary of my previous contractors work habits and saw the original contractors work. IT WENT VERY WELL AND WE ARE VERY PLEASED WITH THIS CONTRACTOR

They were okay. It took them a little too long and they're finished Last Sunday. If they were told 7-10 days it would take much longer because it was not done on a continue basis; people come then they disappear. Whatever work they did was good. They did a good job but it was done in a timely manner as far as I'm concerned.

They showed up on time, got the job done in the time they specified and the cost was fair.

They were great. It was a reasonable price. They were in and out and they were neat.

Never received an estimate for the work I needed done. I called and e-mailed about 4 times to see if they had prepared an estimate, but didn't receive a response. Most unprofessional business I have ever dealt with.

Johnson Kelly Inc. removed a concrete support wall and installed a steel support beam spanning a 10 foot opening between my living room and my kitchen. The work was first approved by their partner engineering firm and then the concrete wall was cut and demolished while the 2nd level was fully supported with secondary walls. The beam was installed quickly and the work was precise and efficient. The team cleaned up completely after the work was done, and they replaced all the trim and finished the sheetrocking and casing around the exposed beam.

IT WENT BEAUTIFULLY. WHERE I HAD DIRTY STANDING WATER AND MOLD FORMING ON MY FLOOR BEAMS, I NOW HAVE A CLEAN DRY FRESH SMELLING CRAWL SPACE WITH NO MOLD. I LIVE 4 HOUSES FROM BAY AND 2 BLOCKS FROM OCEAN IN SEASIDE PARK, NJ.