JNJ Plumbing & Heating Corp

Tough to reach, as phone was busy on a snowy, cold day Once i did, i received a prompt phone call & was able to schedule an appointment the next day. Mark (Drain & Sewer Masters Inc., division of JNJ) was on-time and did a thorough analysis. He checked with multiple Kohler sources & was able to obtain parts later that day. He picked up the call, when i did a status check & arrived for the pre-approved Overtime rate, to complete the work in the evening. Water has stopped running in the shower. Reduced NYC water bill. Found a reliable plumber. :-)

My furnace was making noise. I added some oil to the pump but it was still making noise. So I called JNJ. Mike came to my house and was very nice. He observed a cycle of the furnace and of course it did not make the sound. He said that it may have taken time for the oil to work. He pointed out some other area where I should add the oil. The only reason for the C on punctuality is they were supposed to be there at 3 but got delayed and did not come until 5. However, they did come the same day I called.

Horrible experience. Contracted with this company based on recommendation from Super and the fact that our Co-Ops building had an existing relationship with this company. But most importantly, this company has Green Plumbing certificate which was required by my Co-Ops building. On the first day, plumber did not show up as scheduled. When they did show up, did not bring the proper tools and had to borrow from my general contractor to break concrete walls. They blame my general contractor for not communicating with them. Removal of lead bender took 3 days. Plumber removed the old lead bend but the new lead bend he had on hand was not the right size. He then left for the day and did not come back untl 2 days later after the building Super and myself called persistently to have the lead bend replaced ASAP (had to cut a whole in the ceiling of our neighbor downstairs to access lead bend). Removed old pipes, bath drain, and new bath tub took a good 1 1/2 days. Did not have the proper tools to drill hard concrete. I had to hire a worker to help the plumber remove some hard concrete so he can wire the pipes. Came back to install pedestal was basin and Toto toilet. Wash basin was installed but still leak water. Installed toilet but water won't flush. Blame me for the toilet bowl defect. Later found out he forgot that he stuck paper inside the new lead bend. My wife inserted a hook with her hand into the lead bend up to her elbow joint to get out the stucked paper. Showbody(by Moen) installed incorrectly. When I turn on the shower, hot water comes first as I turn the nob counter-clockwise. Toto toilet tank wobbly and was not properly screwed. The base toilet was not properly screwed or caulked. The crevice between the wall and the wash basin was not caulked. The bottom of the wash basin was not caulked. The cover around the shower head pipe was not secured by plumber's puddy. I had to pay $$$ to my Super to rectify these incompletes. They delayed my renovation by at least a week! It's a joke. I would avoid this company like a plague. Would not touch it with a ten-foot pole. Buyer's beware!