HOLMES HEATING/AIR & REFRIG

I’ve had Ray Holmes on an annual contract for 13 years. When my AC needed replacement, I authorized Ray to do the job out of loyalty for his services. I told Ray that I did not want unsightly piping running up the side of my house as I’ve seen on other jobs. Ray said he would flush out the old interior pipes and use the same ones in the new system. After installing the new AC in September, 2016, Ray’s crew and I noticed a pulsing sound coming from the compressor. We decided to wait until warmer weather next year to resolve the pulsing issue. May 3, 2017, Ray took readings and said he would contact the manufacturer for the pulsing answer and get back to me. Ray did not call me back, and never responded to my calls to him. Towards the end of the month he finally answered when I used a phone number unknown to him. He said the piping was undersized and he would charge me for the new pipe and labor. He said that I wanted the old pipe, so he used the old pipe. I argued that he should have told me the old pipe was undersized. I’m not the HVAC expert, he is. After haggling, we agreed to split the costs. He said that he would do the job at a later date as this was his busy period. A few days later, I called Ray and told him I wanted his work corrected ASAP before any other problems may arise. I left that message and Ray never called back. He also never sent me a renewal contract for the upcoming year. After 13 years, he dumped me, because he doesn’t want to stand by his work.

They delivered the materials a few days before the work was to be performed, calling in advance of showing up. They arrived the morning promised with the team to complete the install and started working. They had to enter our crawl space under the house to install the new air handler and were kind enough to move and work around some of the storage there. When they were finished they worked with me to test out the system and confirm operating performance. One day and work done! Sounds like the plan I expected but often don't get from other contactors.