East Coast Custom Gutters

They have good reviews and they returned my call promptly. They came out when they said they would. I was very happy with them.

It was disappointing, they didn't come one day, then they said they were going to come another day. I waited around all day. It was the first time I was having them come. If we were regular customers and they said we'll be there the week of such and such we would be like great. But when it's a new person you kind of want to be there to show them exactly where everything is. I hung around literally all day long. And didn't even get a phone call. Finally I called and said is somebody coming? It was like five o'clock in the afternoon. And then I decided to give them one more try. The same thing happened this fall. They did not come. And I had to call to find out that they weren't going to make it. I said I guess we'll have to use somebody else. That was kind of disappointing, very disappointing. They might have done a great job, who knows, once they arrived and made not. But I think not coming or calling especially as a new customer. When they say wait I'll be there. You want to be there to make sure nobody is falling off the roof. We have a really high roof. I want to meet the people who are going to do it and show them where things are. I don't mind people having true emergencies not being able to make it. But not even getting a phone call is not acceptable. That's an important aspect of customer service is that you are going to be there or at least call as soon as possible if somebody can't make it.

I wouldn't hire this company to clean my gutters, let alone install them. I had to have my gutters replaced after having my roof replaced after hurricane Sandy. I was given this company's name from my roofing contractor. He told me at the time that he knew nothing personally about the quality of their work but had heard from some of his other clients that thay had used them and he hadn't heard anything negative so I figured I's give them a shot. I called them and they came the next day. They called me at work from my house, I asked about thier installation practices and I was satisfied with their answers and the price seemed fair enough so I told them to go ahead and do the installation. When I got home I did a quick visual inspection of the gutters and everything looked to be OK. Spring came and so did the rain, and time to do a closer inspection of my new roof and gutters. The very first thing I noticed was that the gutters along the higher roof of the house extension did not have an end on the sidestoward the house thereby letting the water drain from the higher gutters directly onto the roof and then dumping into the lower gutters. On one of the gutters there was an end but the gutter had a hole for a downspout in the bottom of the gutter thereby letting the water empty directly onto the lower roof. As I found out, this is a practice that may pass a minimum code inspection but is not advised as the roof area onto which the water empties will wear faster due to erosion. It is not a recommended practice by ANY shingle manufacturer and may in fact void the shingle warranty. From what I have seen on the internet, most home inspectors will flag it as a potential future problem. The proper solution is to have downspouts feeding the water run off from the upper gutters to lower gutters and not just draining onto a lower roof. The second problem I was having was that the gutter on the front of the house was pitched the wrong way and would not drain. When it rained, the water would overflow over the front of the gutter. I had issues that needed to be resolved. Dozens of phone calls were made with dozens of voice mails left resulting in seven direct contacts which led to seven scheduled appointments for them to come and look at the problems. That led to seven missed appointmets by them with ZERO calls from them to say they were not coming. At this point I have given up trying to get them to come and do the right thing and stand behind their work. I get the feeling that as soon as the check cleared, responsibility ended. I will now have to hire someone else to come and fix their mistakes. I will send them the bill but I fully expect it to be ignored, let alone hope for reimbursement. My only other option beyond that will be to take them to small claims court to try to re-coup my expences.

Called and within 1 hour returned my call. They came to do estimate in 2 hours and returned 2 hours later to do the job. Very professional and did a great job.

No more leaks and he called me back on on a Saturday and came out on Sunday. Saved me from taking a day off from work.

Overall, I was pleased with the work performed and with the professional manner in which it was done. This is a great company and nobody should hesitate to use them.

East coast custom gutters arrived early of the agreed time and tore down all my old gutters. They then installed beautiful new seamless gutters and downspouts. I was originally going to have them install screen leaf guards but the price quoted for their lifetime guaranteed guards seemed more then fair, so I had them installed instead. The guys who came could not have been more professional and courteous. The work was performed excellently. I would happily use them again and recommend them to anybody.

adequate we paid too much saw prices as much as 50% lower a wek later

They always answered my call. They were worth it. They were very accommodating with my schedule.

I generally am able to do this work, but needed help with a second story gutter which was detached at one end and completely clogged with pine needles. I received an estimate via telephone for cleaning the upper level gutters and repairing this problem. Rob came on time with 1 other person and not only cleaned the upper, but all gutters and attached all where needed. I would definitely use this company again and plan on doing some trim work in the near future.

They arrived and replaced the nails that came out and reset all of the other nails on both the front and back of the house. Both were very professional and i would recommend them to anyone looking for any gutter work.

They arrived at the agreed time. They installed the protectors in about two hours. I asked them about a problem with a spot on the roof that was leaking behind the gutter. They said no problem, and put flashing under the shingle, and that stopped the water from getting behind the gutter. They did this after they gave me the price for the job. There was no charge for this extra service. I think that they are an excellent company.

went very well, the work seems to be holding up nice and polite

I received an estimate from Custom Gutters and the next day they did the work. They did a great job. The owner even contacted me to make sure I was happy with the work and to let him know if there anything I wasn't happy with so they could fix it. I mentioned to them that another company installed gutters on my chicken coop but the door wasn't opening properly. They fixed it for no charge. This company is all about customer service and I would highly recommend them for any gutter work.

Over all this was a very favorable experience. I was impressed by Eric's professional manner. I will be calling him in a week to schedule a gutter screen installation. I think this i a very professional company, and would recommend them to anyone looking for this type of work..

I called East Coast to set up an appointment to have my gutters repaired and cleaned. I told them there was no rush but they indicated that they would have someone out to my house the following afternoon. I waited all afternoon but nobody showed and nobody called. I called again the next morning and they apologized for their lack of service and communication. They said someone would be out late morning or early afternoon. By 5PM nobody showed and nobody called....again. I called them back and canceled.

Work was done so well and so quietly that no one knew it had been done.

Very satisfied with East Coast Custom Gutters. I will definitley be using them for years to come for my annual gutter cleanings. Thanks, Tom - it was a pleasure doing business with you!

AFTER A SEVERE RAINSTORM THURSDAY NIGHT, I NEEDED TO SECURE THE BACK GUTTER THAT RAN THE LENGTH OF THE HOUSE. THE OWNER (TOM) RETURNED MY CALL QUICKLY ON FRIDAY AND WAS ABLE TO GIVE ME AN ESTIMATE OVER THE PHONE AFTER I DESCRIBED THE PROBLEM TO HIM. MONDAY MORNING, GARRETT ARRIVED TO INSPECT THE GUTTER AND MAKE THE NECESSARY REPAIRS BY INSTALLING SCREW-IN BRACKETS AND HAMMERING THE SPIKES BACK IN, AS THEY HAD POPPED OUT. HE ALSO MADE SURE THE FRONT AND BACK GUTTERS WERE CLEAN AND UNOBSTRUCTED. THE ORIGINAL ESTIMATE IS WHAT I PAID. THE FRIENDLY AND PATIENT MANNER WITH WHICH I WAS TREATED BY BOTH TOM AND GARRETT WAS MUCH APPRECIATED. I WOULD NOT HESITATE TO RECOMMEND THEM TO ANYONE.

I received an estimate the day I called. A worker installed one white gutter and beige gutter extensions over stones/mulch in garden. I could not inspect that day. I called a couple days later and said I would prefer all white. Without question the gutter extensions were replaced with white in a very timely manner. I plan to use company again for a gutter repair.

Excellent service provided at a reasonable price. Arrived on time, very professional and polite. Would recommend to friends and or family.

ECG responded quickly to my initial call and provided an on-site review and estimate within a couple of days. The following week, my house had new shiny gutters along with new sections of fascia that needed to be replaced due to rot.

I was not home when they cleaned my gutters, but was told that my gutters would be cleaned and any issues such a clogs would be taken care of. after cleaning in 2011 we had a rainstorm and i noticed the elbow gutter over my front door was pouring water. I called Tom from ECG and he told me they would come out to see if the gutter was cracked. We agreed on a price of $40 if the elbow needed to be replaced. They never came out and I never heard from them again. I will be using someone else this year and I will make it a point to be home when service is taking place.

I had new gutters and leaders replaced and work was done in one day. i am very pleased .

They were very professionalism, and polite. They did excellent work. I would recommend to anybody.