Certified Craftsmen

Did not get the job done by Certified Craftsmen.

I called CertifiedCraftsmen to inquire about my "broken" gas fireplace. After giving my info to the receptionist Mike called me within 1 hour. After I described to him the problem I was having with the fireplace, he gave me a couple of options. 1 was to try and fix it myself if I was comfortable doing it. He described to me step-by-step on what to do. Another option is to do a service visit. Fancying myself as handy I opted for the DYI version first with his instructions and lo and behold my fireplace works again. To me these are honest people and I will definitely go back and use them for my other needs! Thanks Mike.

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Great service, technician was prompt, called before he arrived and was on time. Very neat and knowledgable about gas fireplaces. I would call them again.

I refused to pay $189 for an estimate. I realize estimates cost time and money for a contractor, but that is the cost of doing business. passing this on to a potential customer is poor business practice, in my opinion.!!! I am taking up my valuable time also to get estimates. I would not waste someone else's time asking for estimates unless there was a good chance I would use them. This contractor has good ratings on Angies list, so I probably would have used them. This job probably would price out at between $3000 and $4000!!! This money will now go to another contractor. I am disappointed that this practice occurs.

unknown

The work was excellent. Certified Craftsmen work as a professional team: each has his area of expertise that compliments the other. In addition to being reliable and articulate, they have the aesthetic sense that is necessary for this kind of work.

Used a company, Structural Mechanics, Inc., as a sub for most of the concrete repair and replace. Wayne, the owner, acted as if he was repairing his own home. We've been warm and dry, no mold, ever since the work completion. Almost a year.

. Michael came exactly on schedule for the estimate. His estimate was the best I've gotten from a contractor. It included a precise description of ALL the work they were proposing to perform with pictures documenting the damages they were going to repair. Wayne called several times to arrange the work schedule according to our needs. Wayne and his work crew arrived as promised. The work crew was courteous and worked very efficiently with no disruption of our home. They did everything they had proposed with care to be sure their work would comply to the code. Wayne even wrote out a thorough description of the work that had been done for the inspector. The final cost was as estimated.

The guy that showed up came on time and was professional. The problem was the pilot wouldn't stay light. After the guy tried cleaning it out he said I needed a new part. At first, I didn't think anything of it, afterall, the fireplace is 12 years old. I had to pay $189.00 just for him to look at it. I was told the price for the part would be around $200-250 and he would email me once he had it. A week goes by and I heard nothing. I called the company and left a message. The next day I got the email. The email explained the parts I needed and the cost. According to this company I needed a new kit and the final price was going to be $479.00! I had already paid $189 for absolutely nothing! I went on line a looked up the parts I needed. The total was between $89-100 depending on the company. I called the owner and told him I know how much the parts are, I already paid $189.00 and asked him if he could come down on the price. He said no, his men are certified...... I called Fireplace Pros in Toms River and talked to a guy named Charlie. I explained my situation and he told me, over the phone at NO cost, what he thought my problem really was and walked me through how to fix it. He told me 9 out of 10 times the valve where the gas comes out of needs to be cleaned with a can of compressed air. He said, if it doesn't work call him back. Well, after spending $4 on a can of compressed air, my fireplace works perfectly! NO THANKS TO THIS COMPANY!!! Either their employees are idiots, or the company rips its customers off left and right. Unless you like getting ripped off, DO NOT go with this company!

It was decent pricing and very nice people. They were wonderful and came exactly when they said. They did a fabulous job. I asked them a couple of questions about converting my wood burning fireplace to gas and he went home and sent me a great estimate. He emailed me all the different kinds and choices. I found them on Angie's List. They did it well and fast, they were very informative. He looked up the insert for my fireplace so he knew what kind it was and whether to convert it. He was very thorough and helpful.

This company came in and completed the job in the exact manner they said they would. Very meticulous. They reroofed our home and rebuilt the complete upper end of the chimney. Outstanding masonry work and very knowledgeable roofer. They also installed a fireplace for my mother in law and reroofed her home. Neat and clean