Accurate Mechanical Heating & Cooling LLC

Everything went fine, no complications. They had a large crew, and they finished up in one day.

It is so unfortunate that I need to write this review but I felt that I needed to make consumers out there aware of my experience. I booked an appointment with Accurate Mechanical Heating, Mike Garcia, twice and twice he stood us up. I took vacation days for both appointments and expressly told the office manager that my husband is handicap and we haven't moved in yet. I expressed that it is an effort to get my husband down to the house so please don't miss the 2nd appointment. She assured me that he would be on time and on schedule. He never showed up after I called her a few times while we were waiting. What put me over the edge on this is the office manager lied to me on the phone. It was way past the time he was to show up and she told me he was still on a job, then I heard him in the background say that he can come and be there in 20 minutes. I expressed to her that she just lied to me and of course she covered it up and lied some more. We then told them not to bother and we are now looking for another contractor. I don't feel that the office manager can be trusted and for sure Mike Garcia doesn't care how long you wait for him to show up or if you take time off from work.

Highly professional. Team showed up and in 2 days the job was done.. They left house and garage clean and were responsive to all questions and services needed.

The first group that came out did not have good instructions and I wasn't happy with the results. I called and let them know I wasn't happy. Someone else came back and did the work right. I was happy with the results, however, I do not plan on using them again because I found another provider I like better, even if they are more expensive.

I would recommend them for local things. Their service was average to good. Their prices were very fair and reasonable.

After talking with an employee and saying that this was ridiculous, she turned my call over to Mike Sr. to discuss the situation. Mike Sr. said that the charge was made "in case no one was there" when the technician arrived and because the weather was hot and you were "very busy." I told Mike Sr. that Accurate was my contracted heating and air conditioning company and I had a paid up maintenance agreement. After a lot of back and forth, the $50.00 deposit charge was waived. The appointment was scheduled for 3:30 PM with Mike Sr. as the technician. I received a subsequent call saying that Mike Jr. would be available at noon and would it be all right for him to come at that time. I said yes. Noontime came and went without any phone calls from the office. At 3:30 PM Mike Sr. showed up as the technician. He said that the system was low on refierant and needed a recharge, although an Accurate Technician had been here on May 17th for my scheduled maintenance. He checked the system and said the refrigerant level was "ok." Another service call was requested on August 8th, as the system is still not operating. Mike Jr. spent about 20 minutes here, said the system was old and the breaker may be bad. Remember, I had just replaced the breaker. Your bill was for an outrageous $234.33. Because of their poor technical skills and non-existent customer service, I am canceling my maintenance contract.