KKD Enterprises, Inc

They're the best. Whenever we try to get local, nobody get to us back, they're the only one who contacts us back. They come when you call, and do not need to wait for a day for somebody to show up.

They were expensive. they were okay.

On January 26th 2022 I called my local Roto-Rooter and explained that I had a clogged kitchen drain. The woman I spoke with told me that she could have someone out that afternoon. I made the appointment and inquired about their pricing structure. She said that “it depends on the job.” That afternoon the technician showed up. I showed him the problem and he told me that it would cost $565.00. I was shocked and I freely admit that I agreed to the price since our sink could not be used and had also started to leak due to the standing water. I know I could have told them to leave, but I didn’t (had I known the price to free a clogged drain at the outset I certainly would have shopped around). Less than an hour later the problem was solved. The average plumber in Westchester County charges around $175/hour. When I called the local Roto-Rooter this morning and related the above I was told that, “that’s the standard price for a clogged drain ($565.00).” Why were they unable to tell me this when I called initially? She said that it is Roto-Rooter’s policy not to give prices over the phone. I feel that this is a disingenuous business practice that is in place to take advantage of customers who are anxious to have their plumbing problem resolved as soon as possible, before further damage can occur. By the way, the repair took a little less than an hour). This practice is like selling bottled water for exorbitant prices after a hurricane or N-95 masks at the height of the pandemic. I have spoken with RR Corporate and they say that the pricing policy (no range for the price of the repair over the phone) is in place to protect the consumer. I asked how this protects the consumer and got no answer. I spoke with a manager at the Mamaroneck office today. He apologized, was sympathetic and courteous, but told me that his branch is just following corporate policy. I believe that this policy is not only disingenuous, but deceptive as well, and designed to take advantage of consumers who need immediate help and are therefore in a vulnerable position..

They were extremely accomodating and reliable

Charged us a lot of money, then turned out because the pipe was galvanized, they put a hole in it. But they didn't test it before they left. Leaked into our kitchen. Major water damage. They refused to take any responsibility. Supervisor in Mamaroneck told me it was the contractor's fault, contract told me it was Roto-tooter. These guys are terrible

Their fine. They are good, except one time it did not go so well in one summer.

I explained over the phone to who I assume is their dispatcher that I needed the main in my single family house snaked to the street and back into the house. I asked for their rates over the phone. They did not disclose rates over the phone nor pointed me towards their website for their rates . Would've saved my time and their technician's time if they told me their absurd rates off the back. 575 to snake a main. That's about an hours worth of work if you milk it. The main in my house is easily accessible. Do not use this company for any residential work.

They charge a lot of money, $575.00 to clean the water line with additional $200.00 to cut the wall to get to the pipe and then the water came out again in July and they came back and apologize and they took the old cap. I see what they can do but there's mold in the basement and I contacted their corporate dept and they're not taking the responsibility and they overpriced.

Available within 2 hours, got here quickly and called before he arrived. Pros: Professional, courteous, got the job done quickly and explained everything. Cons: Expensive

We’re well explained the work before started ,what he was going to do and cost . Very professional

Very expensive and they take advantage of the situation. Because of Covid they charged $700 for cleaning drain pipe. This would normally cost $150/$200.

work was done very well but expensive

First-time experience. I had no water flowing in the house and a problem with a whole-home water filter at 8pm. Roto-Rooter and Rafael #340 responded quickly and had everything working by the time he left. Very friendly and explained what the problem was and what he would do to fix it.

I called for service and they said they would come to the house and give an estimate for how much it would be to clean a clogged sink drain. When they arrive the service technician said it’s a flat fee of $500. I wasn’t about to pay $500 for a simple sink drain cleaning. When I called the main office and asked why it was so much they said They always charge a flat fee of $500. When I asked why they didn’t just give me an estimate over the phone they said they don’t give estimate over the phone. So basically this companies is tactic is to not give you an estimate over the phone but show up to the house so you feel like you have to pay an obscene amount. It’s a total scam.

Rafael Tech #340 was awesome! 5 stars

Rafael, technician # 340, was friendly, professional, informative, performed inspection of site, provided a quick assessment of the work required and did his work in no time. He was an excellent service man.

It went great!!! Rafael (Tech #340) was very courteous and professional! He was wonderful. Will definitely recommend.!

My downstairs bathroom began flooding at 9pm. I called the 24 hour line and our tech Rafael was at our home within 30 mins!! He have us a fair estimate & we were able to use a coupon for $40 off. He was very knowledgeable and professional. Would definitely recommend and call him in the future.

Job was completed very professionally.

Their service was very well. I was pleased.

Excellent service! Came and spent over an hour to unclog and stayed and made sure it was working properly. Very professional!

Rafael arrived earlier than expected. He was very professional and the job was clean I had to have a faucet replaced and had to shut the water off at the main. The job was difficult given the placement of the faucet. Rafael did an excellent job. The price was a little steep but not unexpected for an emergency on a Sunday. Would definitely call again.

There was a backup in basement while daughter was doing laundry. Came home and called closest company in my area which happen to be roto-rooter. The gentleman Paul was cool and professional, when I called the company the customer service lady Linda was awesome. The job required the sewage main line to be snaked. My only problem is that I felt it was kind of expensive. I was expecting approx. $100 maybe $125/$150 for running the snake through the line. The problem is resolved, but it costed $300 and that was with Angie’s list coupon.

My shower backed up and flooded the entire apartment, it was a nightmare. Roto Rooter was here within 2 hours and was a lifesaver. Chris from the water restoration dept and Rafael(#340) were so helpful and knowledgeable. They were able to explain things very simply and let me know what needed to be done. Roto rooter can be more costly than other plumbers, but they know what they are doing and are professional and reliable. So worth the money to be confident that the problem is fixed and won't happen again. Plus they guarantee the service for up to six months!! Thank you Roto Rooter!

The service came out good and they were prompt.