BHR Interior Design

Horrible experience with this company. We reviewed their design and contract. We discussed start date and completion time frame. We questioned what was included in the contract to make sure we were getting what we were requesting. The next thing we know the contract increases by $5000! (We questioned that the contract included things like re-insulating a wall after the fireplace was removed - seemed like a no brainer. Also when the design did not factor in our current heating source, we asked to make sure that the design and quote accounted for these issues.) We were shocked that by us questioning the very basics, we were already dealing with a price increase. Having a start date a few weeks away, we started to have a not so good feeling. They wanted the check right away. I asked them to provide another estimate for tweeks in the design. They came back with another significant price increase. (First one was 15,000 now at 23,000) I had NO problem providing a check but I again had questions about what was included in the quote that they provided. Again, what I considered to be BASIC contracting quotes -- if you are taking out a laundry room, you're going to patch the whole in the outside of the house from the vent, right? I told them I'd be happy to sign a revised contract for the work, assuming that the work we discussed was actually included in the price. After all, if you dispute the price of the services, as a consumer, you are stuck with what the contract states is included. I again told them to get a new contract and I will be glad to sign and give them my money. Two days later, with less that three weeks before the start date, they emailed and said they were, no longer interested in our project. As it turns out, we were no longer interested in working with construction and design "experts" that were not willing to put in writing what the price included. My guess is that people that work with them often go "over budget". We did hire other people to complete the work for even less that BHR's original quote!!

They knew what they were doing, were professional and they gave me a complete run down of everything. I would use them. They came when they said they would.

I was not satisfied with the plan that BHR Interior Design gave. I don't feel that they listened to our budget and what the goals of our project were. They provided us with two options to move forward and only one of them seem to speak to what we needed. I gave them some of the same feedback that going with them gave some constraints that we were going to live with such as we were only allowed to use their cabinet company. Their cabinet company was remarkably more expensive. Why would somebody spend almost $50,000 on cabinet for a company who's never really heard of. Again, couldn't find anything bad about it but couldn't find anything good about it. It was just not attractive for my husband and I, we wanted to make sound decisions. The design was beautiful but it was just wasn't what we were looking for. It took a long time to come up with the two option. I will probably not use them again.

From beginning to end, the BHR team has been an absolute pleasure to work with. They provided multiple custom design options for our review before we even retained them, and each step from their just got better. They came shopping with us for all materials, made recommendations on where and how we could save money and still achieve our vision, and saw every aspect of the construction. Their tradesmen completed their work impeccably, taking care of our house and always cleaning up after themselves. We never felt an impact in our day to day lives as a result. We're so thrilled with the outcome, the process, and how easy it was to deal with BHR that we've already engaged them for our next project. I can't recommend them highly enough!

My family and I are so pleased with the work BHR Interior Designs did in our kitchen. This is the second time we used them. The first time was for a small remodeling job in my den area. I wanted to do my kitchen for years, and I finally had the opportunity to do so. We called in 4 different contractors to bid on the job. Only BHR Interior Designs came back to us not only with a bid, but with 3 different kitchen design floor plan options. The crew did the 3 designs with no initial payment from me. When I asked why would they do all this work for just a free estimate, the project manager said this to me, " We want to show and invest our time and talent with our potential clients first, before you spend your hard earned money with our firm. For a moment, I thought I was on an episode of HGTV. We were blown away with excitement over the designs. Each design had something different to offer us. One was with my original floor plan, to keep our cost down. The other two designs showed us that by just taking down a wall, how much bigger our kitchen could be. Of course, I chose the 3rd option, which included removing the walls and adding an area dry bar for our wine collection. The crew not only did the design layout and construction, they also held my hand every step of the way. I didn't have to be there for template of the granite tops or when items were being delivered. Someone was there to handle all of that. I also received emails on a regular basis to keep me abreast on my project. The designer Rachelle, educated me on the materials I would need for my kitchen and then took me shopping for all my materials, fixtures, appliances, and even the granite to make sure all the design elements were the right size, color, and etc... She even found better prices on some of the original materials I had chosen, so that I could stay on budget. The general contractor Walter and his crew were very professional, courteous, and clean. I now have the kitchen of my dreams and the best kitchen on my block! I would highly recommend them. They gave me 110%. Other contractors should take a lesson from this firm.

They started with the demolition on that day. I paid $45,000 for the service they provided. We had researched about them on Angie’s list, and we heard negative stuff about it, but he said there wasn’t any. He said they did a good job, and they were super, but they weren’t. This group had three women and they were in charge. I think they have different teams that go out to the houses. I think it’s a team of construction in general and the maintenance guy over sees the electrical work, the demolition, plumbing and the installation of cabinets. If they are doing more than one project, they need more than one team. And maybe those are the people that had very good teams, I got a clunker, I got women. The first day itself we should have told them to leave and if needed we would call them up. I had surgery that day, and I picked that day so that when I finished I will be able to be home and see what was going on and just watch it. Oh my God, I should have gone back to the hospital. The head guy was sloppy; he had sloppy people under him. When they did the demolition, they covered the doors with plastic. There is a door that goes out to the living room, and a door to the dining room and a door to the wreck room, they didn’t cover the wreck room door because they had to take the stuff down to the garage, and I can understand that. When we had other work done, like the gas fitting they would do a little opening, they would take little piece and bring it out. But these guys they pulled the whole wall down and they didn’t ease it down. I got the impression they jumped out of the way and let it crash. There were holes going out to the living and dining room; they left the holes wide open. I had white powder everywhere, I knew I will have some of it, but I didn’t expect that every day I will have to come and clean an inch of dust everyday in my living and dining room. When they took the floor up, all of the dust fell into the cellar because they were walking around and moving the stuff. My washing machine, drier, and all the off season clothes stored in the plastic bag were covered in the dust. My train set, the train board and everything else was covered in the dust too. One girl came next day, so my husband told her my wife is heartbroken and how are we going to clean this stuff. So she gave a vacuum cleaner to one of the kids who were helping them with demolishing, but he couldn’t do a good job. They didn’t take a wet mop and clean it up good, they just vacuum cleaned it. During the course of the events they were plastering the walls, and they sliced up my telephone wire and I didn’t realize it. I had no telephone service for 4 days. Once I had called about it, I had to wait for 4 days before they could come and fix it. They never said they didn’t realize it. Then, the wrong refrigerator was ordered; it was so small and not roomy as we thought. Then my husband looked at the numbers and said that’s not the thing we ordered. We had to wait months to get a new one. They ordered the wrong cabinets, we had ordered a darker color and they brought a honey ginger color. They said it was mislabeled on the samples that they had. They said, if we go for the lighter color cabinet we don’t have to wait for another six to eight weeks to get the cabinet, and we will not go for $1000 off the price. I agreed for the light cabinets, because I wanted to get them out of my life for a while. When they did the demolition they never looked at the instruction, they assumed every appliance in the kitchen was going out to the garbage and the dumpster. So they took my dishwasher out, and put it in front of the garage door. It was raining that day, and they had the panel facing up and the rains hit the panel. My husband had to go all the way out from the front door to the garage, and tell them it is going back in the kitchen, so they moved it in a little bit. They took the heater pot in the kitchen, and they said they will connect it after they get some things done. For couple of nights we had done 47 degrees in October and we had that big storm and everything, I asked him to fix it as I have no heat in the house and I had 6 birds upstairs that need heat. During the day if it’s colder there are so many rooms, its taking lot of energy to bring it up. They paid some guy to come and hook up the heat and everything. I had recessed lights, the bulbs were hanging out like pimples that were infected and were bulged at the opening. When my husband questioned them, they said they had only those bulbs in the truck, well that was another problem. They knew I don’t very well adjust to changes, and everything in that kitchen was a change. We were getting rid of the closet type pantry cabinet and were moving the refrigerator over for some space to give me more counter space and we were going to have a wider cabinet on a different wall. The stove, oven and the sink were different. I wasn’t going to have linoleum tiles; I was going to have ceramic tiles pantry cabinet. Everything was changed; I was going to get recessed lighting and a fan. When I got the fan I wanted lighter blades to match the cabinets better, but they sent me wrong blades and I had to wait to get the right blades. When they put the cabinet shelves up, the banding that’s on the front part of the shelf had dark wood and some did not. I told them I want all to be banded or not banded. This is one kitchen, it is supposed to be together; aesthetically it is supposed to match. They gave me a hard time over that, eventually they reordered shelves at their expense and I got no banding; except for the one which was fixed and they couldn’t do anything about it. They had lot of spacers in the cabinet, and I said I never had spacers in my cabinet earlier. I don’t like the spacers fitting; they just ripped the bottom so that it would fit in. So when you cut it, it didn’t have that stain on it, and I didn’t want an unstained piece showing up all over the place, that was another problem. When they put the cabinets on the floor they never cleaned up. If I didn’t clean up every night when I came home it didn’t get done. When they put the cabinets in, they were sawing, so there was saw dust all over, and they placed cabinets on the dirt and saw dust, and it didn’t matter to them. When he had put the kit plate he had to put it down to the floor, but it was quarter inch up and the wood cover didn’t match. I had to wait six weeks for them to get a new kit plate, so that they could put it right. My old floor was linoleum, so they had to put some kind of a base floor: so they had to put the grout, glue and tiles on, now it was bigger and higher than my other floor with linoleum, so when you go down to the wreck room there was gap like an inch which was not covered, and they didn’t even inspect it. They had another guy that came in and he covered the gap and he did it a little better, he was not the original guy. I did tell them they had to inspect what the staff is doing, but he said he couldn’t babysit a grown up man. Then the plumber never capped a pipe and there was a leakage all night, down to the wooden floor and it was dripping through the cell. The electrician did a very good work, he cleaned up after work. The guys that were doing the grout didn’t get the bucket to mix the grout. They should have asked me for the bucket but they took my son’s bucket without his permission. When they delivered the cabinets, they put them in the living room. I didn’t have any space to move around. It was comedy of errors. They billed me for extra for the pins and they took it off saying it was a mistake. There was a screw up with a door bell too. It was like kitchen from the hell. The transitions that go in between the living and the kitchen, dining and the kitchen was supposed to go half on the floor and half on the rug, but that was not the case, so the transitions had to be redone, it was horrible. If I wouldn’t have brought these things to their notice, they would have left without fixing it. They put everything back in two days before thanksgiving, but everything was working fine. The dishwasher started to leak after 6 weeks and leaked down into the cellar. They didn’t make the shelf 12 inches high, I sucked that up too. I had a drawer under the stove top and I wanted to retain it, and they said they will do it, and when they put that thing in, it didn’t go in all the way. They said they’ll shorten it, but I told them I will not compromise on this one. They didn’t offer to clean up the carpets. The quality of work was average. Something’s they responded right way, after a while they did not respond to me, because I was critical. They weren’t always punctual; nobody wanted to come from Monday to Friday between 9-5. The three girls were not too bad, but the workers that came into the house, they didn’t clean up at all. The electrician was the only one who cleaned up the dust. I would be very hesitant about going back to them.

Off of our local ASID website, I found this firm listed in a nearby suburb. Along with several others, I contacted them to see whether they could come and look at my home - we just moved in. After weeks of no response I received an email from them stating that to do an initial consult would cost me approx $300. I didn't reply as I had already found a designer and met with them at that point. Several weeks later I got another email letting me know that they were fully booked for the year. I asked them to remove my name from their list.

BHR gave us an estimate for remodeling our kitchen/dining room area. Met with Rachelle and her team, and they were wonderful. Their ideas were great and they were very professional and they made you feel important and comfortable. The only reason we did not go with them is for price. They were a little bit high for the budget we set aside. We did have a very good experience with them, and may go with BHR for future projects.

Everything went along smoothly. The work crew always left the house neat.

They were great. We bought a new house, so they helped us to pick the colors for the entire house and helped us with the lighting because we had to replace all the lights in our house. We consulted with them on some kitchen designs which we did not do, but they were just generally helpful in getting our new house to move in ready. They did project management and decorating for us and they were great. We found that their rates are negotiable and they had a consulting team and they also were able to bring a lot of contractors in because they knew the area. They have people that did carpeting, floors, painting and whole contracting business. We know that they made money on that, but for us it was worth it.