RICHARDSON AIR SYSTEMS

Every air conditioning system needs annual maintenance, and ours needed that and a little bit of alteration. Richardson has performed the annual maintenance service in the past. It turns out the system was installed improperly (not by Richardson, but by Defunct-By-Friday), and the drain for the condensate goes directly to the crawl space. The drain needs cleared and re-routed. While Richardson does complete installations, they do not want to make the needed service (cleaning and re-routing the drain) because "the owner doesn't want to be involved in someone else's mess up." Give me a break! Richardson holds itself out as a full-service outfit, but minor issues send it into a childish panic of "Well, you should have had us install it in the first place." Recommendation: All systems will eventually exhibit their flaws. Do no rely on Richardson for a system they did not install because they will walk away from you for anything but routine maintenance.

very good

THE UNIT WAS INSTALLED AFTER SOME WAITING TIME. THEY HAVE BEEN CALLED BACK TWICE TO CORRECT FOR POOR AIR FLOW RATE AND MAKE MINOR ADJUSTMENTS, SIZE OF INTAKE PIPE, ETC. THE WORK IS STILL NOT FINISHED TO OUR SATISFACTION AND IS ON GOING.