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A-1 APPLIANCE SVC

4.3(
6
)

Appliance Repair

About us

APPLIANCE SALES AND SERVICE

Business highlights

31 years of trusted experience

Services we offer

LARGE APPLIANCE REPAIRS,SERVICE AND SALES

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.36 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
0%
1
17%
Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-6 of 6 reviews
Mark H.
12/2016
5.0
appliance repair
  + -1 more
We have used A1 a number of times over the years, Jack recently came out of his way to repair our leaking washer even though we no longer live In Sussex County. Very knowledgeable, returns calls quickly, always honest. He even showed us how to clean out our dryer vents.
Description of Work: Washing machine repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark S.
11/2016
5.0
appliance repair
  + -1 more
A1 came out on the weekend during the time window promised and repaired our refrigerator. Reasonably priced, great service. Would definitely use again. Don't believe the one "F" review--Jack is always neat and cleans up before leaving. Have never had any issues.
Description of Work: Refrigerator repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Joyce G.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosis only. Repair would have been too expensive. Bought new dish washer
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Nancy R.
10/2014
1.0
appliance repair
  + -1 more
He spilled water all over my floor, I gave him towel but he didn't bother wiping up the water. He just left it there for me to do it. He also knocked things over and never bothered to pick anything up knowing I'm disabled. He eventually fixed it but claims he had to order parts from out of state. He came back a week later. He never even wrote out a receipt that it was paid in full. I would never recommend them for anyone! Now I have to call an exterminator because he left wet clothes in a plastic bag.
Description of Work: Repaired my wash machine
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$345
Response from A-1 APPLIANCE SVC
We regret to hear that our service did not meet the customer's expectations, but we feel we must respond to this negative review. After receiving the initial call from the customer, we sent a serviceman out within 2 hours to diagnose the problem with the washing machine. We arrived to find a laundry room with boxes stacked 3-deep and approximately 5-feet high on both sides, up to and touching the front of the washing machine. The only clear path in the room was straight in and up to the dryer. In an effort to balance our priorities of customer satisfaction and the safety of our servicemen, we will always advise the customer during the initial visit if we cannot adequately access an appliance to perform a repair. We advised the customer as such, and she agreed to create more adequate access to the washer so we could return to fix the machine. We ordered the parts from St. Louis Mo. and returned the following week Although access was still very limited, we were able to move the machine out just enough to repair it. The serviceman had to ring out the entire load of soiled laundry by hand and (as he told the customer) he placed the clothes in plastic garbage bags so the customer could rewash them at her convenience. He then proceeded to vacuum about 15-20 gallons of dirty water out of the machine and transport it gallon-by-gallon to a sink elsewhere in the home, as the laundry room did not have a sink. The serviceman requested towels for any spillover when removing the washer pump, and the customer supplied him with a bath towel and a hand towel. After replacing the pump and the belt, the serviceman refilled the machine, checked the operation, and drained it. Once he received payment from the customer, our serviceman marked the customer's original receipt as PAID. We would be happy to furnish a copy of this invoice to the customer upon request. Before leaving, as is our policy, we asked the customer to give us a call if there are any problems or questions. This is the first we are hearing of any dissatisfaction with our work. We apologize if there was something missed in this case. We did try to go out of our way in a difficult work environment to assist the customer as quickly and safely as possible. We encourage any customer who isn't 100% satisfied with our service to give us a call, and we look forward to continuing to serve our Sussex County neighbors in our 21st year of business.
Thomas C.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: These guys know what they're doing when it comes to refrigerators/freezers. They knew my model and what usually goes wrong with it - in this case the ice maker. Very prompt, professional and efficient. I would recommend them. It was a warranty repair so I don't know how much the service would have cost.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathleen P.
12/2012
5.0
appliance repair
  + -1 more
Also replaced the dryer vent, which he said was not up to code and could cause a fire.
Description of Work: Very professional, punctual and friendly. Fixed my dryer, which did not heat anymore.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200

    Contact information

    12 MOUNTAIN VIEW TER, Sparta, NJ 07871

    A1APPNJ.COM

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair

    FAQ

    A-1 APPLIANCE SVC is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 2:00 PM

    A-1 APPLIANCE SVC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, A-1 APPLIANCE SVC does not offer free project estimates.
    No, A-1 APPLIANCE SVC does not offer eco-friendly accreditations.
    No, A-1 APPLIANCE SVC does not offer a senior discount.
    No, A-1 APPLIANCE SVC does not offer emergency services.
    No, A-1 APPLIANCE SVC does not offer warranties.
    A-1 APPLIANCE SVC offers the following services: LARGE APPLIANCE REPAIRS,SERVICE AND SALES

    Contact information

    12 MOUNTAIN VIEW TER, Sparta, NJ 07871

    A1APPNJ.COM

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM