Alpine Heating and Cooling

Great, fast response

Brian came and checked my furnace.

Services provided were very good.

Great job.

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I had an Angie's List coupon for $250. I would definitely use them again.

It was a totally satisfactory experience. They were prompt, courteous, their price was less than a service call from other companies.

Installation of the new equipment went flawlessly. Not a lot to tell, and no problems!

Alpine Heating and Cooling did an exceptional job, and handled the things with utmost professionalism. The price was very fair for the quality of service I received.

I had extremely bad experience having business with Alpine Heating and Cooling. I had issues with HVAC and I called this company. Mechanic arrived in time. I already knew, that system loss all refrigerant. I was expecting estimate for repair to make a decision. Mechanic did not bring any equipment, did not put much effort in troubleshooting, but from the beginning tell me he need to put some special gas in the system to check for leak. He was ready to start to do it, when I carefully asked, what is price for this test and what repair will cost. I got back: $275 for test and there is not any warranty that test give any result, but on positive side, he said, this cost will be included in coil replacement…. !!!?? WOW. It is Interesting information. On my question about total repair cost (at least approximate) he was not able to provide any information. When I asked, that maybe it will be cheaper to replace complete system, he said sure, packed his paper (there is no equipment if you remember) and tell that his boss will call me with estimate……??? (estimate for complicated system by phone?) He did not ask for email. He did not check home dimensions to estimate system capacity. He did not check duct system. He just left. I never received any calls from this company anymore (except one call from mechanic before his arrival), but week later I got invoice for $101.65. I called them and asked what for they are charging me? I tell that nobody notified me I will be charged for repair job estimates. Mechanic did not provide any service, and nobody signed any contract with me about anything. I got back extremely rude response “…only maroon could not understand that all services should be paid, the person should be complete idiot if he doesn’t know that in America nothing for free ….. Maybe in other countries than America it is free, but any American knows that services are not free and this is common sense…..” It was really disturbing experience. First time I am getting remarks like this in my address. Considering that I have heavy accent, I personally consider this as a racist’s attack. BAD BAD BAD

Alpine was timely, efficient and professional. We would recommend them to our friends and family.

He was very professional and very honest. He did what he said he was going to do. They started the work when they said they would. The men took away all of the old equipment with the furnace and installed the new one. I was quite satisfied. They left my place clean and took all of the debri with them. Shortly after they left, I noticed there was a little buit of water leaking. They came right back and made adjustments. Everything was fine and I was happy.

I'm very happy and they're extremely competent. They've installed all of my heating and cooling units over the years and they've done all the maintenance. I'm extremely satisfied with them.

Everything we discussed in the initial proposal was taken care of. No additional charges whatsoever. The proposal was also cheaper and included equipment that was needed which the proposal I got from PSE&G did not include. Not only did I feel Alpine's work was extremely professionally done but when the building inspectors came to check out the installation they also said the same thing and added a caveat that "Every installation they have done in the Township has been of that quality.

Nice, friendly, effective - happy to use them again.

Called for an estimate never got a return call

I wanted a second opinion after I talked to another heating and cooling company. I paid about $100 for coming out and diagnosis. They didn’t think we had issues that the other guy said there were. Everything was working. The various things on the AC units were working within the specification.

They were very thorough in running checks on the system and very nice about explaining what was wrong (the heat sensor was basically very dirty). They fixed it and it worked like a charm all winter. The only thing I would caution against is that they're one of those companies that attempts to sell you a package. I, personally, don't like that. But they didn't push too hard and they were very nice and seemed to know what they were talking about when discussing the furnace with me.

Alpine showed up well within the time window they gave me. I was very appreciative that they found the problem and fixed it instead of telling me I had to spend zillions for a new unit like other said. I was also pleased they went a little further and corrected some basic issues that I didn't realize were problematic - like lifting the boards and replacing the filter. I will definitely use them again.

Experience was excellent. After being quoted exorbitant prices for inferior systems by 2 other companies, I tried Alpine via Home Depot. They came promptly, evaluated my home (the others didn't) and quoted me an excellent price on a High Energy Efficient unit that came with a Federal Tax Credit. The other companies wanted to charge me $2,000 more for an inferior unit that did not qualify for a tax credit and $4,000 more for a comparable unit. They showed up for work promptly, worked efficiently and were clean. I was very pleased with the whole process.

Everything went perfectly from start to finish. On my initial contact with Alpine, I spoke with one of the owners immediately. An appointment for an estimate was made. There was no high pressure sales pitch, just the facts and information we needed to decide what our best options would be. The day the equipment was to be installed, they arrived promptly and set to removing the old equipment. They had to return the following day to complete the installation (they said it would take two days originally). By noon time, all systems had been checked and were working perfectly. It was 90 degrees that day and the AC worked without a flaw. All work was done in a professional, neat and orderly fashion. We've been in the building trades for 23 years and have used Alpine in the past on other projects but never on our own home. They are always reliable, professional and proficient. Thank you, Alpine.

I was very impressed with the competence, professionalism and thoroughness of Brian the technician. Beyond his sheer ability to perform the work, I was pleasantly struck by his willingness to answer questions and inform me as a homeowner, and more than that, by his initiative to not just stop at fixing a broken valve but to work through all the steps necessary to ensure that heat was being delivered to where it was supposed to go. So it was his thoroughness that led him to detect and remove air pocket(s) from the water loop, and to check the arrangement of the baseboard housing in the rooms to be heated.

THEY WERE VERY PROFESSIONAL AND ANSWERED ALL OF OUR QUESTIONS. THEY FINISHED THE JOB FOR LESS MONEY AND LESS TIME THAN THEY ESTIMATED. EVERYTHING WORKS GREAT.

WE HAD FOUND THIS COMPANY THROUGH CLOSE FAMILY MEMBERS. THEY ARE A LOCAL COMPANY, AND I HAVE FOUND THEM TO BE DEPENDABLE. I FEEL THAT THEY ARE KNOWLEDGEABLE AND DO ADVISE US ABOUT OUR HARD WATER SITUATION AND OUR HUMIDIFIER.

THEY DID EXCELLENT WORK. THE PRICE IS RIGHT. I AM USING THEM RIGHT NOW FOR MAINTENANCE WORK. THEIR WORK AND PRODUCT CAME WITH A TWO YEAR MAINTENANCE GUARANTEE. I WOULD RECOMMEND THEM. I WOULD USE THEM AGAIN.