Alpine Heating and Cooling

The technician arrived per schedule and used testing equipment to identify the problem. Once identified the problem was corrected.

They gave me a quote over the phone. I live in a 55+ community so they knew what the job would be like. They said they could come that afternoon. It went very quickly. At first they had the wrong water heater but then they got the right one. He answered all my questions. I asked if they put a tray under it and he said I didn't need it. Other people now tell me I should have one. The new water heater has a six year warranty. The unit they brought in would not fit into the outlet pipe in the house. He said it didn't matter because it didn't produce any water. I put a glass under it just in case. They were pleasant, friendly and answered my questions.

see above. ALPINE followed through.

Alpine returned my call promptly, listened to what we needed, and emailed me an estimate. The guys came out to replace the unit within the week. They were prompt, courteous, and knowledgeable, and completed the job within 2 hours. The pricing was the lowest of the estimates we received by a significant amount. I would absolutely use Alpine again.

Three techs showed up at 8:30 and finished before 4:00. They were efficient, pleasant, answered all questions, and cleaned up very well after they were done, even vacuuming debris.

My husband and I are extremely happy with our experience with Alpine. With so many generators being installed after Hurricane Sandy, they were very honest with us when they found out that the generator we ordered was on backorder. They gave us 3 options: 1) To cancel the order because of the delay; 2) To chose a different generator than we had chosen; or 3) to leave the order as it was. We chose to leave it the way it was. When the generator did come in, Alpine immediately let us know and scheduled all of the appropriate appointments (gas, plumbing and electric) as well as took care of getting the permits required from our local township authority. Their people were extremely professional, polite and punctual!

They are prompt mechanics who are extremely clean, careful and very productive. They installed the units purchased in record time, cleaned up when done, tested the units and spent time explaining the operation of both units to us.

They did a good job. They were punctual and cleaned up afterwards.

There were a few rough patches with the work from Alpine Heating and Cooling, but I was very pleased with the final outcome. The personnel were very helpful. They followed up on things. As a matter of fact, they were here again yesterday, because I noticed I had a red light on the generator. It turned out they hadn't turned it on to automatic on the generator, so if I had lost power, it wouldn't have gone on. It was simply switching the button. He went back over with me what was necessary. It's now on automatic, and hopefully, I will never need it. They're reliable, trustworthy and prompt. They did a good job.

Technical work and pricing went well. Communication with this company is OFF. Two weeks ago the system leaked and stopped functioning. That was on a Saturday evening. I called from my home phone. I called again on Sunday morning delaying a trip to wait for their response. Luckily at the last moment my husband was able to reset the system but the boiler continued to leak and rattle. The system had to be checked. No call from Alpine. I called again on Monday morning - two days later. I am then told that the technician is on his way. And again I don't hear anything from them. Did they troubleshoot, did they see anything? To ease communication and i need of an explanation I write an e-mail to Art. He then CLAIMS that my house phone does not work (there was no message or missed calls from Alpine albeitt for Monday morning Art's message). He also CLAIMS that the door to the basement where the boiler is located was locked. Both untrue statements: Art like to blame his customer - not his workers - when things go wrong. This is all aggravating. At this date Art has not tried to reach me to solve the issue or at least show that he cares to have satisfied customers. The truth is that he does not need to: I already spent the money and signed the maintenance contract. I expect for a company who is in the service business to do their best to be of service. This lack of responsiveness also shows at the front office where the employee there does not care to be of help, understand a situation or assist to solve a problem. From a satisfied customer I became a p*****-off customer.

After I sorted through the prices for the various options that I had asked to price out, they provided the financing for us and the work was scheduled to start. The installation went quickly and the work and workmanship was very professional. I was concerned about the rated noise levels for the condensers but did not realize that my old units were extremely loud and that the new units are very quiet compared to the old units and my concerns were not warranted. The only problem with the installation was that the humidifier was not wired correctly and I did not discover than until the heating season started. They come over without delay and found then fixed the problem without charge and I was good to go. The Lennox unit downstairs came with a WiFi enable thermostat and I installed a Nest thermostat upstairs so I can control both thermostats from my iPhone. I would definitely use Alpine Heating and Cooling again or encourage others to check them out.

I have used alpine to replace both air conditioner & furnace in my previous house & current home. Would thoroughly recommend them.

everything went great overall. the getlemen who came to the house knew what he was doing and actuall took the time to explain things utright. I had ordered an overall boiler inspection. The only things i did not like was, we did find a few issues and upon leaving here was told they woul call me back with estimates of what they found. I never heard back again. I called and thelady who answered th phone knows nothing about it. I'm not going to beg. I still need things done,howeve lets see what happens. All and all I would still recommend them simply based on how the serice person handled himself.

On New Years day evening, my old water heater died. I called my utility company which I had a worry free contract and a service rep was there with 4 hours. The repairman told me the water heater was beyond repair and would need to be replaced. The next day an authorized plumber came to my house to give me an estimate. They told me that my chimney needed to be lined because of new code and that they were unable to line the chimney with the current configuration. Estimate for water heater replacement and chimney work was outrageous. The quote was more than 4x's the cost of a water heater!!! With no suggestion from the plumber, I alone thought of perhaps going with a high energy effieciency model that would not require going through the chimney and because my furnace was equally as old, I would look into replacing that at the same time. I went on Angies List and found Alpine and called them because of their location, number of reviews and positive experiences. This was at 4 pm on 1/2. I spoke to Art who is the owner and he came over 3 hours later. We discussed options, rebates, cost etc. He told me it would be a 1 1/2 day job. At 9 am the next day, 3 techs showed up. The replaced my furnace, water heater, installed a humidifier and added a vent in my basement. All of that, with rebates, cost me less than the quote I got for the water heater and chimney work alone. And, they got it done in 1 day. I highly recommend this company. I am confident that if any future service issues arise, the situation will be remedied in the same manner and professionalism as the installation.

Tried to set up an appointment to get an estimate on replacing ductwork in my house. It was obvious right away that Art felt like I was wasting his time and he had no interest in helping. Was I said that I have had another company look at system and they said we needed the ductwork redone, he said "if you have contacted another company, why are you calling me then". I guess he doesn't understand that people like get to few quotes and then chose a company. He actually laughed at me. Not professional at all. Would use them even in an emergency!

Both our furnaces heating elements cracked when the power came on after hurricane Sandy. We were without heat in November. I called 6 HVAC companies. Everyone was very busy after the hurricane. The owner of Alpine came out to review what needed to be done and explained our options for replacing the two furnaces. He wrote a price quote on the spot. All of the other companies said they would get back to me with a quote and after three days I had not received one quote from the OTHER companies. Alpine's quote was very reasonable. This company has been in business a long time and Art the owner has a long history of experience in heating and cooling which he and his company demonstrated during this installation. The service techs came the next day and installed one furnace and then the next day installed the other furnace. We did not know if we needed new coils since the coils would have to be removed for inspection. Alpine was very honest and only replaced the one coil that needed to be replaced and showed me the crack in the coil. A different HVAC company said they had to replace both which was not necessary. The service technicians were extremely professional and explained the new furnaces installed. They also DID NOT nickle and dime me when they got here they even did little extras without charge. They cleaned up and were very neat. The furnaces have been purring for two weeks now and I thank Alpine for that. I don't usually write reviews, but needed to give Alpine and excellent review because they deserved it!!

professional clean crew of 2 guys over 2 days. work was clean, and they did a great job- courteous. Art is old school- came by with a measuring tape and obviously been around a long time- knows what he's talking about. part of the problem was not enough air inflow into the unit- they opened up a 12" square opening in my living room flour in the corner behind the tv, finished it with a nice brown plate and it looks like it always belonged! incredible job.

Working with Alpine to upgrade our HVAC system and provide generator service to our home has been a wonderful experience. The pricing was reasonable and all paperwork and permits were taken care of by the office staff at Alpine - Robin and Chantal were fabulous. We are already enjoying our gas fireplace logset and know we will continue to enjoy it as the weather gets colder. Better yet, they have applied for rebates through the utility company as well as through the manufacturer on our behalf and we will be reaping those benefits shortly. Overall, this was a super A+ experience and we look forward to working with Alpine for the upkeep and maintenance of our new systems in the years to come.

Solved my problem, not charging any cents, resolved over the phone to teach me troubleshooting the system.

Being that I had just purchased a new home about 2 months ago, I had a service tech come out and provide a yearly cleaning of the steam boiler and yearly winter inspection of my boiler to make sure that the unit was in good working order. Now mind you, the tech never fired up my boiler longer than maybe 30 seconds or so to verify that it lit. I do have to say the tech was on time and very friendly. The tech "SEEMED" to know what he was doing. He explained that there looked like there was some damage to the burner units, the pilot light looked to large, and the emergency pilot gas shut off valve wasn't closing properly. The tech told me because of the gas shut off valve not performing properly not to use the unit. The company spent over a week trying to find parts for my unit, which is 37 yrs old, only to tell me Burnham no longer made the parts and there were no retrofits. One of the head gentleman there named Steve is virtually one of the most unprofessional and rudest people I have ever spoken with. I verified with Alpines office prior to placing the appointment whether I needed to pay the tech at time of service or whether they could send me a bill and I could make a payment in with a money order or CC. Alpines office verified that I could make the payment with a mailed statement. When Alpines technician claimed that repairs were needed, I asked the office if they could combine all charges into one bill or if they needed separate payments. The office stated they needed separate payments. I called back about a week later to check on the status of the boiler parts, (since Alpine had not got back in touch with me regarding parts availability). I spoke with a gentleman names Steve, and not only myself, but my mother, were talked down to and chastised in a very nasty demeanor. I was told that "if I go to McDonalds I am required to pay for services when I order my meal, so why wouldn't I be required to pay them (Alpine) as well, and they (Alpine) don't do credit for new customers." Now mind you again, I asked and verified that it could be done that way and they (Alpine) verified it could be paid that way. I STILL HAVE YET TO EVER RECEIVE A BILL OR COPY OF OUR PAID RECEIPT. IT IS NOW OCTOBER 28TH. I contacted my Home Warranty Services who sent out one of their represented contractors for a second inspection of the unit to verify if there was anything wrong with the unit which cost me ANOTHER $95.00. Upon their inspection the pilot assembly, burners, and emergency pilot shut off valve worked perfectly, which according to the Alpine tech did not. The tech from my Home Warranty Services company filled and fired the unit for several minutes, which Alpine didn't do, and discovered that the unit's block was cracked. Had Alpine fired the unit they would have discovered the problem and I would not have been waiting for weeks to get a new boiler into my house. I currently still don't have a new boiler yet and as such no heat. (Thankfully it's not a deep freeze like last year). Alpine is a company I would never think about using again, would never recommend to anyone else and in my opinion tried to beef up a sale (having to purchase a replacement boiler) saying the units parts were not in safe working condition (which if the block wasn't cracked) would have been a bold face lie. And to add insult to injury with the way we were treated by the gentleman there named Steve, it makes for a very poor company to choose to do your business with.

Great service as noted above.

There are many choices however we did our research. He was willing to put in the make we requested however since its owned by Trane we went with that product. He came over spent an hour or so going over various options. We got an email several days later with all the estimates and choices. While it took a while to nail everything down...we were satisfied with the process. Nailing down a date for instal took a bit of effort due to schedules. Originally it was supposed to take one day but it took 2. One issue to discuss before hand. If they move pipes, drainage, electrical etc....you'll need to discuss opening up drywall and how you want the cosmetics. We gave them half the money the first day of the install and left a check for them for the rest. Leaving a $100 out for a final walkthru. Make sure you know hat rebates you are getting and what paperwork you'll be asked to fill out. There are several rebates with 2 possibly taking up to 120 days....so be aware you'll be out that several thousand dollars for a 3 or so months. In particular one rebate from your Gas Company requires a home inspection where you'll be presented with some fixes to increase your efficiency. Its a few more thousand dollars with a few more thousand in possible rebates....

PERFECT! On time arrival - friendly, special able, knowledgeable - experienced. Time given to explain, (in easy terms) use/function, etc. Immaculate clean-up, vacuuming included. Competitive priced.

Very well. Vendor was responsive, technically proficient and very professional.,

Quoted what I wanted quoted and explained all options. Installation was excellent and clean and very professional. Removed old equipment and cleaned area. Sent papers for rebates all filled in and with excellent instructions.